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- Insight Hub (formerly SmartBear BugSnag)-vs-Instabug
Compare Insight Hub (formerly SmartBear BugSnag) and Instabug 
At a Glance
Market Segments
Small-Business (45.2% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Contact Us 25000 Sessions Per Month
Insight Hub (formerly SmartBear BugSnag)
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (45.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansInstabug
Star Rating
(234)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Entry-Level Pricing
Contact Us 25000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugSnag excels in Bug History with a score of 9.7, indicating a robust tracking system that allows teams to easily access and analyze past bugs, while Instabug's score of 8.5 suggests it may not provide the same depth of historical data.
- Reviewers mention that BugSnag's Data Retention feature scores 9.3, which is significantly higher than Instabug's 8.3, highlighting BugSnag's superior ability to retain and manage data over time, a crucial aspect for long-term project tracking.
- G2 users indicate that both products have similar scores for Quality of Support at 8.8, but users on G2 have noted that BugSnag's support is often more responsive, making it a preferred choice for teams needing quick assistance.
- Users say that BugSnag's Constant Monitoring and Timely Alerts both score 8.8, showcasing its effectiveness in real-time bug detection, whereas Instabug's performance in these areas is slightly less impressive, which may lead to delayed responses to critical issues.
- Reviewers mention that Instabug shines in User Reports and Feedback with a score of 8.5, suggesting that its interface for gathering user insights is more intuitive compared to BugSnag, which could enhance user engagement and feedback collection.
- Users report that BugSnag's Performance Monitoring score of 8.3 is slightly lower than Instabug's offerings, indicating that while BugSnag is strong in bug tracking, Instabug may provide a more comprehensive view of application performance metrics.
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Pricing
Entry-Level Pricing
Insight Hub (formerly SmartBear BugSnag)
Free
Free Trial
Per Month
- 1 user
- Error and performance monitoring
- 7.5K events and 1M spans per month
Instabug
Basic
Contact Us
25000 Sessions Per Month
Comprehensive bug and crash reporters for apps before release
- Comprehensive bug and crash reporters for apps before release
- Integrate with Slack, Jira and more
- Team collaboration
Free Trial
Insight Hub (formerly SmartBear BugSnag)
Free Trial is available
Instabug
Free Trial is available
Ratings
Meets Requirements
8.9
28
8.7
201
Ease of Use
8.9
28
8.7
204
Ease of Setup
9.0
7
8.6
109
Ease of Admin
8.8
7
8.2
113
Quality of Support
8.8
17
8.8
183
Has the product been a good partner in doing business?
9.3
5
8.7
108
Product Direction (% positive)
7.4
27
8.1
196
Features by Category
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.5
41
Not enough data
8.6
40
Not enough data
8.0
37
Bug Monitoring
Not enough data
7.8
31
9.7
5
8.5
38
9.3
5
8.2
34
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
29
Crash Data
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
7.7
27
Metrics
Not enough data
Feature Not Available
Not enough data
7.4
14
Not enough data
8.1
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Monitoring
Not enough data
8.5
9
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
6.3
5
Not enough data
7.0
5
Response
Not enough data
8.5
9
Not enough data
8.6
7
Not enough data
8.1
6
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
7.7
5
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
7.3
13
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.5
14
Process Management
Not enough data
7.8
12
|
Verified
Not enough data
7.1
11
Not enough data
8.2
12
|
Verified
Not enough data
8.0
11
System Management
Not enough data
8.2
12
|
Verified
Not enough data
8.0
11
|
Verified
Metrics
Not enough data
Feature Not Available
Not enough data
7.4
14
Not enough data
8.1
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Categories
Categories
Shared Categories
Insight Hub (formerly SmartBear BugSnag) and Instabug are categorized as Bug Tracking and Application Performance Monitoring (APM)
Unique Categories
Insight Hub (formerly SmartBear BugSnag) is categorized as Digital Experience Monitoring (DEM) and Website Monitoring
Instabug is categorized as Mobile App Debugging, Mobile Crash Reporting, Enterprise Feedback Management, and Session Replay
Reviews
Reviewers' Company Size
Insight Hub (formerly SmartBear BugSnag)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Instabug
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Internet
9.7%
Information Technology and Services
9.7%
Hospital & Health Care
9.7%
Financial Services
9.7%
Other
41.9%
Computer Software
22.9%
Information Technology and Services
8.4%
Financial Services
6.6%
Internet
4.4%
Consumer Services
3.5%
Other
54.2%
Most Helpful Reviews
Insight Hub (formerly SmartBear BugSnag)
Most Helpful Favorable Review
Vita M.
Verified User in Information Technology and Services
For me, it is a very easy way to automatically collect diagnostics. Working well with web and mobile which really suit me so much. I can see all situation about errors by first reason. Also, I have a chance to track release health.
Most Helpful Critical Review
Verified User in Accounting
Rather than charge for overages they will automatically jack up your monthly price without asking. Went from $70 to $280 for our monthly bill.
Instabug
Most Helpful Favorable Review
Verified User in Computer Software
The possibility to see what the user was doing and the screen on which he reported the bug. The support of React-Native.
Most Helpful Critical Review
Verified User in Computer Software
call stack doesn't always have line numbers
Vita M.
Verified User in Information Technology and Services
For me, it is a very easy way to automatically collect diagnostics. Working well with web and mobile which really suit me so much. I can see all situation about errors by first reason. Also, I have a chance to track release health.
Verified User in Computer Software
The possibility to see what the user was doing and the screen on which he reported the bug. The support of React-Native.
Verified User in Accounting
Rather than charge for overages they will automatically jack up your monthly price without asking. Went from $70 to $280 for our monthly bill.
Verified User in Computer Software
call stack doesn't always have line numbers
Discussions
Insight Hub (formerly SmartBear BugSnag) has no discussions with answers
What is the best way to get a better birds eye view of the sentiment/polarity of the user verbatims?
2 comments
NA
Hi Stephen,
This is Nour from Instabug team! Thank you for your feedback, it really sounds interesting and we'd love to have a further discussion about...Read more
What is Instabug?
1 comment
Official Response from Instabug
Instabug is providing in-app feedback and bug reporting to mobile apps. It provides a seamless way for two-way communication with users, while providing...Read more
How does Instabug work?
1 comment
Official Response from Instabug
It starts with the mobile app developer integrating our SDK into the app in a process that takes less than a minute to be done. Then whenever a user wants to...Read more
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