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Compare Housecall Pro and Service Fusion 
At a Glance
Market Segments
Small-Business (94.5% of reviews)
Small-Business (84.1% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Users
$195.00
Housecall Pro
Star Rating
(191)4.3 out of 5
Market Segments
Small-Business (94.5% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Users
Free Trial is available
Browse all 3 pricing plansService Fusion
Star Rating
(117)4.1 out of 5
Market Segments
Small-Business (84.1% of reviews)
Entry-Level Pricing
$195.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Housecall Pro excels in its "Invoicing" feature, scoring a remarkable 9.3, which reviewers mention makes billing straightforward and efficient, while Service Fusion's invoicing score of 8.6 is seen as less intuitive.
- Reviewers mention that Housecall Pro's "Confirmations & Reminders" feature stands out with a score of 9.1, providing excellent customer communication, whereas Service Fusion's similar feature is slightly lower at 8.3, leading to some user frustration with missed notifications.
- G2 users highlight Housecall Pro's superior "Ease of Use" rating of 8.9, with many stating that the interface is user-friendly and easy to navigate, while Service Fusion's score of 8.6 indicates a steeper learning curve for new users.
- Users on G2 report that Housecall Pro's "Quality of Support" is rated at 8.8, with many praising the responsiveness and helpfulness of the support team, compared to Service Fusion's 8.5, which some users feel could improve in response times.
- Reviewers mention that Housecall Pro's "Payment Processing" features, particularly "Mobile Payments" at 8.3, are highly regarded for their convenience, while Service Fusion's score of 7.6 for "Digital Wallet Integration" suggests a need for enhancement in this area.
- Users say that Housecall Pro's "Performance and Reliability" score of 9.2 is a significant advantage, with many noting that the software runs smoothly without frequent downtime, while Service Fusion's performance is rated lower, leading to occasional user complaints about lag and reliability issues.
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Pricing
Entry-Level Pricing
Housecall Pro
Basic
Starting at $59.00
1 Users
Solutions to optimize and streamline your business.
- Credit card rates as low as 2.59%
- Drag & drop scheduling
- Real-time dispatching
Service Fusion
STARTER
$195.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Housecall Pro
Free Trial is available
Service Fusion
No trial information availableRatings
Meets Requirements
8.6
163
8.2
107
Ease of Use
8.9
164
8.6
107
Ease of Setup
8.7
119
7.9
76
Ease of Admin
9.0
110
8.2
74
Quality of Support
8.7
157
8.4
106
Has the product been a good partner in doing business?
8.9
109
8.5
74
Product Direction (% positive)
8.8
164
8.2
108
Features by Category
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Collection
7.8
21
Not enough data
8.7
21
Not enough data
8.1
21
Not enough data
7.9
22
Not enough data
8.3
20
Not enough data
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
8.5
20
Not enough data
8.5
20
Not enough data
8.5
20
Not enough data
Use Cases
7.8
20
Not enough data
7.7
20
Not enough data
8.8
20
Not enough data
Administration
7.3
20
Not enough data
7.4
20
Not enough data
7.6
20
Not enough data
7.6
20
Not enough data
7.7
19
Not enough data
Display Options
7.4
19
Not enough data
7.6
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
Generative AI
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
9.1
39
Not enough data
9.2
37
Not enough data
9.1
38
Not enough data
Settings
8.8
35
Not enough data
8.9
32
Not enough data
8.7
34
Not enough data
Personalization
8.6
35
Not enough data
8.4
33
Not enough data
Integrations
8.3
35
Not enough data
8.0
31
Not enough data
8.9
37
Not enough data
7.5
27
Not enough data
8.3
35
Not enough data
Generative AI
8.2
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
32
8.1
19
Feature Not Available
7.5
19
Before the Job
8.7
98
8.3
77
8.8
97
8.9
79
8.6
91
8.2
77
8.6
91
8.4
79
On the Job
8.8
92
8.1
77
8.4
92
8.0
78
7.1
80
7.4
58
8.7
97
8.1
72
8.1
60
Feature Not Available
After the Job
8.0
90
7.6
74
8.1
90
7.4
70
9.3
93
8.5
76
8.0
78
7.5
61
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.0
10
Not enough data
7.4
9
Not enough data
7.6
9
Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
10
Analytics
Not enough data
8.0
11
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.2
10
Call Routing
Not enough data
7.5
10
Not enough data
8.3
14
Not enough data
7.2
10
Administration
Not enough data
7.6
9
Not enough data
8.5
11
Not enough data
9.2
13
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Housecall Pro and Service Fusion are categorized as HVAC and Field Service Management
Unique Categories
Housecall Pro is categorized as Construction CRM, Online Appointment Scheduling, Review Management, and Roofing
Service Fusion is categorized as Payment Processing and Inbound Call Tracking
Reviews
Reviewers' Company Size
Housecall Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
30.8%
Consumer Services
23.1%
Facilities Services
6.0%
Individual & Family Services
3.3%
Environmental Services
2.7%
Other
34.1%
Construction
31.0%
Electrical/Electronic Manufacturing
9.7%
Consumer Services
8.8%
Facilities Services
7.1%
Information Technology and Services
4.4%
Other
38.9%
Most Helpful Reviews
Housecall Pro
Most Helpful Favorable Review
Verified User in Consumer Services
It allows you to get booked on your own website. Their on my way texting. And the ability to accept credit cards.
Most Helpful Critical Review
Dean S.
Verified User in Facilities Services
There are so many things that they do wrong. Photos: take forever to upload on jobs; they can't be uploaded in the background, causing the whole screen and app to be locked until they're finished. Customer Profiles (app): for some reason, you can't copy...
Service Fusion
Most Helpful Favorable Review
Verified User in Graphic Design
Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business.
Most Helpful Critical Review
Amber W.
Verified User in Construction
The training/integration on Service Fusions part. You have to self train by watching videos provided in the portal. This is not ideal if you are a small business and do not have a team dedicated to train your techs in the software. We would've preferred a...
Verified User in Consumer Services
It allows you to get booked on your own website. Their on my way texting. And the ability to accept credit cards.
Verified User in Graphic Design
Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business.
Dean S.
Verified User in Facilities Services
There are so many things that they do wrong. Photos: take forever to upload on jobs; they can't be uploaded in the background, causing the whole screen and app to be locked until they're finished. Customer Profiles (app): for some reason, you can't copy...
Amber W.
Verified User in Construction
The training/integration on Service Fusions part. You have to self train by watching videos provided in the portal. This is not ideal if you are a small business and do not have a team dedicated to train your techs in the software. We would've preferred a...
Alternatives
Discussions
Is Housecall Pro safe?
1 comment
EH
100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time...Read more
I'm sorry, I don't have the current pricing information for Housecall Pro. Please visit their official website or contact their sales team for the most accurate and up-to-date pricing details.
1 comment
DS
The text appears to be a numerical value, "4250," which can be interpreted as "four thousand two hundred fifty" in English.Read more
Housecall Pro has no more discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 comment
AS
Yes it is! It will sync every night and works great with it. Read more
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