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Compare Halo Service Desk and HaloITSM 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $55.00
Starting at $49.00 Per Month
Halo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Halo Service Desk excels in its Ease of Use with a score of 9.5, making it highly accessible for small businesses. In contrast, HaloITSM, while slightly higher at 9.9, is noted for its more complex features that may require additional training.
- Reviewers mention that HaloITSM shines in Change Management with a score of 9.7, indicating robust capabilities for managing changes effectively. Halo Service Desk, with a score of 8.7, is seen as less comprehensive in this area, which may impact larger organizations needing detailed change tracking.
- G2 users highlight the superior Asset Management capabilities of Halo Service Desk, scoring a perfect 10.0, which is particularly beneficial for users needing detailed asset tracking. Conversely, HaloITSM scores 7.4, suggesting it may not meet the same level of asset management needs.
- Users on G2 report that Halo Service Desk's Reports & Analytics feature is highly effective, scoring 9.7, allowing for detailed insights into service performance. In contrast, HaloITSM's score of 7.2 indicates that users find its reporting capabilities less intuitive and comprehensive.
- Reviewers mention that both products offer strong Help Desk functionalities, each scoring 9.7. However, users report that HaloITSM provides more advanced features for ticket management, which can be a deciding factor for larger teams.
- Users say that while both products offer Ticketing Systems, HaloITSM stands out with a perfect score of 10.0, praised for its automation features and seamless integration. Halo Service Desk, with a score of 9.4, is effective but may lack some of the advanced automation capabilities that users desire.
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Pricing
Entry-Level Pricing
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Halo Service Desk
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.3
12
Ease of Use
9.5
13
9.9
12
Ease of Setup
8.0
9
9.0
12
Ease of Admin
8.1
9
9.0
12
Quality of Support
9.5
13
9.7
12
Has the product been a good partner in doing business?
9.8
9
9.9
12
Product Direction (% positive)
10.0
12
10.0
12
Features by Category
Administration
8.7
5
|
Verified
9.7
5
Not enough data
7.9
7
9.7
6
|
Verified
7.2
10
Service Desk
9.7
6
|
Verified
9.7
11
9.7
6
|
Verified
9.3
10
8.9
6
|
Verified
8.3
5
Management
9.7
6
|
Verified
8.2
11
9.2
6
|
Verified
9.2
11
8.1
6
|
Verified
8.7
5
10.0
5
|
Verified
7.4
7
Not enough data
Not enough data
Functionality
9.4
6
|
Verified
10.0
11
9.7
5
|
Verified
9.0
5
8.3
6
|
Verified
Not enough data
8.6
6
|
Verified
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.3
6
Not enough data
9.5
7
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
Reporting
9.4
8
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
9.0
8
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halo Service Desk and HaloITSM are categorized as IT Service Management (ITSM) Tools
Unique Categories
Halo Service Desk is categorized as Service Desk
HaloITSM is categorized as Incident Management
Reviews
Reviewers' Company Size
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Most Helpful Reviews
Halo Service Desk
Most Helpful Favorable Review
Samuel G.
Verified User in Information Technology and Services
NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also...
Most Helpful Critical Review
HaloITSM
Most Helpful Favorable Review
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Most Helpful Critical Review
Samuel G.
Verified User in Information Technology and Services
NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also...
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Alternatives
Discussions
Halo Service Desk has no discussions with answers
HaloITSM has no discussions with answers
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