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Compare Gorgias and Shopify Inbox 
At a Glance
Market Segments
Small-Business (81.9% of reviews)
Small-Business (85.7% of reviews)
Entry-Level Pricing
$10.00
No pricing available
Gorgias
Star Rating
(520)4.6 out of 5
Market Segments
Small-Business (81.9% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansShopify Inbox
Star Rating
(15)4.4 out of 5
Market Segments
Small-Business (85.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gorgias excels in AI Text Generation with a score of 9.7, allowing for more efficient customer interactions, while Shopify Inbox's AI Text Generation scored significantly lower at 8.3, indicating less robust capabilities in automating responses.
- Reviewers mention that Gorgias offers a superior Ticket Creation User Experience with a score of 9.0, making it easier for agents to manage customer inquiries, whereas Shopify Inbox lacks in this area, not providing a dedicated score for ticket creation.
- G2 users highlight Gorgias's strong performance in Workflow management with a score of 8.9, which helps streamline processes, while Shopify Inbox does not provide specific metrics for workflow efficiency, suggesting potential limitations in this aspect.
- Users on G2 appreciate Gorgias's high score of 9.2 in Ticket Collaboration, which enhances teamwork among support agents, compared to Shopify Inbox, which does not have a comparable feature highlighted in user reviews.
- Reviewers mention that Gorgias's SLA Management scored 8.3, indicating a structured approach to service level agreements, while Shopify Inbox does not provide a score or feature set for SLA Management, which could be a drawback for businesses needing strict compliance.
- Users say that Gorgias's Knowledge Base feature scored 8.8, providing a comprehensive self-service experience, while Shopify Inbox's Knowledge Base scored lower at 7.7, suggesting that users may find it less effective for self-service support.
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Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Shopify Inbox
No pricing availableFree Trial
Gorgias
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.9
386
8.6
14
Ease of Use
9.2
391
9.0
14
Ease of Setup
8.9
202
9.7
5
Ease of Admin
9.2
199
Not enough data
Quality of Support
9.2
372
9.1
13
Has the product been a good partner in doing business?
9.4
194
Not enough data
Product Direction (% positive)
8.9
346
9.2
14
Features by Category
Ticket and Case Management
9.0
173
Not enough data
9.2
175
Not enough data
8.9
173
Not enough data
8.5
162
Not enough data
8.3
124
Not enough data
8.8
160
Not enough data
9.0
163
Not enough data
8.9
160
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
139
Not enough data
9.1
152
Not enough data
8.8
143
Not enough data
8.6
151
Not enough data
8.4
84
Not enough data
Platform
7.4
90
Not enough data
8.6
118
7.9
13
8.9
131
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
8.4
127
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.8
7
8.3
12
9.8
7
7.9
12
8.8
7
6.1
12
Communication
8.9
162
8.1
13
8.6
175
8.7
13
8.6
117
7.4
13
8.6
115
7.8
13
8.7
89
6.9
13
Internal Use
8.6
118
7.9
13
9.0
145
8.2
13
8.7
106
7.2
13
8.8
128
7.7
13
8.9
136
8.3
13
8.7
158
8.7
13
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
159
Not enough data
8.4
151
Not enough data
8.4
116
Not enough data
7.8
134
Not enough data
8.3
150
Not enough data
Self-Service Platform
8.6
146
Not enough data
8.4
169
Not enough data
7.9
139
Not enough data
8.8
171
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.7(won by default)
5
Not enough data
9.7(won by default)
5
Not enough data
Process
8.7(won by default)
140
Not enough data
9.1(won by default)
169
Not enough data
9.3(won by default)
167
Not enough data
Channels
9.5(won by default)
168
Not enough data
8.9(won by default)
159
Not enough data
9.1(won by default)
141
Not enough data
8.3(won by default)
83
Not enough data
8.4(won by default)
86
Not enough data
Insight
8.5(won by default)
104
Not enough data
8.5(won by default)
137
Not enough data
8.7(won by default)
108
Not enough data
9.0(won by default)
133
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Shopify Inbox are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
14.7%
Consumer Goods
12.0%
Food & Beverages
9.8%
Consumer Services
6.7%
Other
35.4%
Accounting
21.4%
Luxury Goods & Jewelry
14.3%
Sporting Goods
7.1%
Retail
7.1%
Music
7.1%
Other
42.9%
Most Helpful Reviews
Gorgias
Most Helpful Favorable Review
Verified User in Food & Beverages
The integrations with Shopify and Gmail are seamless -- they allow us to quickly check on order status, issue replacement orders or refunds, and communicate seamlessly within our own team.
Most Helpful Critical Review
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Shopify Inbox
Most Helpful Favorable Review
Esteban M.
Verified User in Import and Export
It has the facility to implement a chatbot to advise users and also generates remarketing with users who have left their cart full or abandoned, reminding them of their purchase and offering a special discount if so programmed, it is used to carry out...
Most Helpful Critical Review
Verified User in Sporting Goods
Zero reporting features. It auto-tags chats but then you can't do anything with those tags? Regular cases of messages not being received by customers. New message notifications often didn't come through meaning missed chats.
Verified User in Food & Beverages
The integrations with Shopify and Gmail are seamless -- they allow us to quickly check on order status, issue replacement orders or refunds, and communicate seamlessly within our own team.
Esteban M.
Verified User in Import and Export
It has the facility to implement a chatbot to advise users and also generates remarketing with users who have left their cart full or abandoned, reminding them of their purchase and offering a special discount if so programmed, it is used to carry out...
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Verified User in Sporting Goods
Zero reporting features. It auto-tags chats but then you can't do anything with those tags? Regular cases of messages not being received by customers. New message notifications often didn't come through meaning missed chats.
Alternatives
Discussions
Is gorgias a CRM tool?
2 comments
MG
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
What does gorgias integrate with?
2 comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Shopify Inbox has no discussions with answers
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