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Compare Freshdesk and ProProfs Help Desk 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$0.00 Per Month
$ 0
Freshdesk
Star Rating
(3,552)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansProProfs Help Desk
Star Rating
(18)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
$ 0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while ProProfs Help Desk, although strong, has not been rated as highly in this area, indicating that Freshdesk may offer a more intuitive interface for creating support tickets.
- Reviewers mention that ProProfs Help Desk shines in ease of use with a score of 9.6, compared to Freshdesk's 8.8, suggesting that users find ProProfs more straightforward and user-friendly for everyday tasks.
- G2 users highlight that Freshdesk's multi-channel coverage is rated at 8.4, which is lower than ProProfs Help Desk's performance, indicating that ProProfs may provide a more comprehensive approach to managing customer interactions across various channels.
- Users on G2 report that ProProfs Help Desk has a superior quality of support, scoring 9.1 compared to Freshdesk's 8.8, suggesting that users may experience more effective assistance and resolution of issues with ProProfs.
- Reviewers say that Freshdesk's automation features, particularly in response automation, scored 8.5, which is on par with ProProfs Help Desk, but users feel that ProProfs offers more robust options for automating repetitive tasks.
- Users report that ProProfs Help Desk's generative AI capabilities, particularly in AI text generation, scored 8.3, outperforming Freshdesk's lower ratings in this area, indicating that ProProfs may provide more advanced AI features for enhancing customer interactions.
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Product Fruits
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Customer Self-Service
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
ProProfs Help Desk
Free
$ 0
Best for startups looking to get started with online help desk.
- 1 User
- 1 Inbox
- 100 Tickets/Month
Free Trial
Freshdesk
Free Trial is available
ProProfs Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,122
9.1
9
Ease of Use
8.8
3,142
9.6
9
Ease of Setup
8.6
2,203
Not enough data
Ease of Admin
8.7
2,142
Not enough data
Quality of Support
8.7
3,022
9.1
9
Has the product been a good partner in doing business?
8.8
2,067
Not enough data
Product Direction (% positive)
8.7
3,098
10.0
6
Features by Category
Ticket and Case Management
8.9
2147
|
Verified
Not enough data
8.8
2157
|
Verified
Not enough data
8.5
2070
|
Verified
Not enough data
8.5
1963
|
Verified
Not enough data
8.3
1730
|
Verified
Not enough data
8.5
2017
|
Verified
Not enough data
8.7
1937
|
Verified
Not enough data
8.2
1302
|
Verified
Not enough data
Generative AI
7.3
276
Not enough data
7.4
274
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
1853
|
Verified
Not enough data
8.9
2000
|
Verified
Not enough data
8.4
1246
|
Verified
Not enough data
8.0
1129
|
Verified
Not enough data
8.0
876
|
Verified
Feature Not Available
Platform
8.1
1092
|
Verified
Not enough data
8.1
1598
|
Verified
Not enough data
8.6
1484
|
Verified
Not enough data
8.3
1080
|
Verified
Not enough data
8.0
1800
|
Verified
Not enough data
8.3
1898
|
Verified
Not enough data
Channels
8.3
325
Not enough data
7.9
307
Not enough data
7.4
298
Not enough data
Design
8.1
302
Not enough data
7.8
308
Not enough data
8.2
329
Not enough data
8.3
315
Not enough data
8.4
306
Not enough data
Generative AI
7.6
240
Not enough data
7.7
240
Not enough data
Usability
8.7
242
Not enough data
8.7
239
Not enough data
8.8
234
Not enough data
Reporting
8.6
228
Not enough data
8.5
224
Not enough data
8.6
235
Not enough data
Generative AI
7.6
164
Not enough data
7.6
164
Not enough data
Conversational Platform
8.3
401
Not enough data
8.3
347
Not enough data
8.3
341
Not enough data
8.4
277
Not enough data
Support Automation
8.4
358
Not enough data
8.4
378
Not enough data
8.2
342
Not enough data
8.2
282
Not enough data
Generative AI
7.5
181
Not enough data
7.5
178
Not enough data
Generative AI
7.7
98
Not enough data
7.8
97
Not enough data
7.4
96
Not enough data
Communication
8.8
561
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
8.7
473
|
Verified
Not enough data
8.5
177
Not enough data
8.1
181
Not enough data
Internal Use
8.1
1598
|
Verified
Not enough data
8.6
183
Not enough data
8.1
163
Not enough data
8.8
539
|
Verified
Not enough data
8.8
497
|
Verified
Not enough data
8.5
526
|
Verified
Not enough data
Generative AI
7.9
130
Not enough data
Self-Service Experience
8.7
944
Not enough data
8.6
898
Not enough data
8.3
673
Not enough data
8.2
227
Not enough data
8.4
242
Not enough data
Self-Service Platform
8.5
239
Not enough data
8.6
244
Not enough data
7.9
205
Not enough data
8.5
222
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2(won by default)
70
Not enough data
8.0(won by default)
70
Not enough data
Process
8.6(won by default)
148
Not enough data
9.3(won by default)
468
Not enough data
8.6(won by default)
360
Not enough data
Channels
9.2(won by default)
463
Not enough data
8.8(won by default)
403
Not enough data
8.8(won by default)
364
Not enough data
8.6(won by default)
326
Not enough data
Feature Not Available
Not enough data
Insight
8.6(won by default)
367
Not enough data
8.7(won by default)
156
Not enough data
8.6(won by default)
360
Not enough data
9.1(won by default)
432
Not enough data
Generative AI
7.7
76
Not enough data
7.7
76
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ProProfs Help Desk are categorized as Shared Inbox, Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, and AI Customer Support Agents
ProProfs Help Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.0%
Education Management
3.6%
Other
58.3%
Information Technology and Services
25.0%
Computer Software
25.0%
Marketing and Advertising
18.8%
Management Consulting
6.3%
Furniture
6.3%
Other
18.8%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
ProProfs Help Desk
Most Helpful Favorable Review
Prachi B.
Verified User in Computer Software
Thanks to ProProfs Help Desk, my customer-facing team is now able to address customer concerns in minimum time. It brings all customer requests on a single platform, allowing agents to assign tickets to experts for a quick resolution. Before we started...
Most Helpful Critical Review
Ashu R.
Verified User in Information Technology and Services
I am not much impressed with their integration options to third-party tools. This is something that needs to be improved.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Prachi B.
Verified User in Computer Software
Thanks to ProProfs Help Desk, my customer-facing team is now able to address customer concerns in minimum time. It brings all customer requests on a single platform, allowing agents to assign tickets to experts for a quick resolution. Before we started...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Ashu R.
Verified User in Information Technology and Services
I am not much impressed with their integration options to third-party tools. This is something that needs to be improved.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
DD
CertainlyRead more
ProProfs Help Desk has no discussions with answers
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