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Compare Freshdesk and Mojo Helpdesk 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
$14.00 1 Agents Per Month
Freshdesk
Star Rating
(3,549)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Mojo Helpdesk trails slightly behind at 8.6. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior multi-channel coverage, particularly in email support, scoring 9.2 compared to Mojo Helpdesk's 8.2. Users on G2 appreciate the seamless integration of various communication channels in Freshdesk, enhancing customer interaction.
- Users say that Freshdesk's automation features, particularly in response automation, are more robust with a score of 8.5, while Mojo Helpdesk scores 8.3. Reviewers highlight that Freshdesk's automation capabilities help reduce response times significantly.
- G2 users report that Freshdesk's knowledge base feature is rated higher at 8.7 compared to Mojo Helpdesk's 8.3. Users mention that Freshdesk's knowledge base is more comprehensive and easier to navigate, which aids in self-service support.
- Reviewers mention that Mojo Helpdesk shines in the area of assignments and tasks, scoring 9.3, which is notably higher than Freshdesk's 8.6. Users appreciate the flexibility and clarity in task management that Mojo Helpdesk provides.
- Users on G2 report that Freshdesk's customer support quality is consistently rated at 8.8, matching Mojo Helpdesk's score. However, reviewers say that Freshdesk's support team is often quicker to respond, which enhances the overall user experience.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Freshdesk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,118
8.7
200
Ease of Use
8.8
3,138
8.9
204
Ease of Setup
8.6
2,198
8.8
115
Ease of Admin
8.7
2,140
8.9
122
Quality of Support
8.7
3,018
8.8
169
Has the product been a good partner in doing business?
8.8
2,065
8.9
114
Product Direction (% positive)
8.7
3,094
8.6
200
Features by Category
Ticket and Case Management
8.9
2145
|
Verified
8.6
174
8.8
2155
|
Verified
8.6
173
8.5
2068
|
Verified
8.6
163
8.5
1961
|
Verified
8.3
155
8.3
1728
|
Verified
8.0
139
8.5
2015
|
Verified
8.3
167
8.7
1935
|
Verified
8.4
161
8.2
1300
|
Verified
8.3
141
Generative AI
7.3
274
7.3
77
7.4
272
7.3
76
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
1851
|
Verified
8.7
165
8.9
1998
|
Verified
8.6
169
8.4
1244
|
Verified
7.8
122
8.0
1127
|
Verified
7.1
110
8.0
874
|
Verified
Feature Not Available
Platform
8.1
1090
|
Verified
7.0
121
8.1
1596
|
Verified
7.5
141
8.6
1482
|
Verified
8.3
147
8.3
1078
|
Verified
8.0
128
8.0
1798
|
Verified
7.8
138
8.3
1896
|
Verified
8.0
147
Channels
8.3
323
Not enough data
7.9
305
Not enough data
7.4
296
Not enough data
Design
8.2
300
Not enough data
7.8
306
Not enough data
8.2
327
Not enough data
8.3
313
Not enough data
8.4
304
Not enough data
Generative AI
7.7
238
Not enough data
7.7
238
Not enough data
Usability
8.7
241
Not enough data
8.7
238
Not enough data
8.8
233
Not enough data
Reporting
8.6
227
Not enough data
8.5
223
Not enough data
8.6
234
Not enough data
Generative AI
7.6
163
Not enough data
7.6
163
Not enough data
Conversational Platform
8.3
400
Not enough data
8.3
346
Not enough data
8.3
340
Not enough data
8.4
276
Not enough data
Support Automation
8.4
357
Not enough data
8.4
377
Not enough data
8.2
341
Not enough data
8.2
281
Not enough data
Generative AI
7.5
180
Not enough data
7.5
177
Not enough data
Generative AI
7.7
97
Not enough data
7.8
96
Not enough data
7.4
95
Not enough data
Communication
8.8
559
|
Verified
Not enough data
8.7
576
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
175
Not enough data
8.1
179
Not enough data
Internal Use
8.1
1596
|
Verified
7.5
141
8.6
182
Not enough data
8.2
162
Not enough data
8.8
538
|
Verified
Not enough data
8.8
496
|
Verified
Not enough data
8.5
525
|
Verified
Not enough data
Generative AI
7.9
129
7.8
24
Self-Service Experience
8.7
943
8.3
51
8.6
897
8.0
50
8.3
672
Feature Not Available
8.2
226
7.2
41
8.4
241
Feature Not Available
Self-Service Platform
8.5
238
7.9
46
8.6
243
7.7
44
7.9
204
Feature Not Available
8.5
221
7.8
40
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
69
8.5(won by 0.3)
10
8.0
69
8.7(won by 0.7)
10
Process
8.6(won by 0.6)
147
8.0
18
9.3(won by 0.5)
467
8.8
21
8.6(won by 0.3)
359
8.3
16
Channels
9.2(won by 1.0)
462
8.2
19
8.8(won by 0.7)
402
8.1
16
8.8(won by 0.5)
363
8.3
15
8.6(won by 1.2)
325
7.4
16
Feature Not Available
7.7(won by default)
16
Insight
8.7(won by 0.8)
366
7.9
17
8.7(won by 0.5)
155
8.2
17
8.7
359
8.8(won by 0.1)
17
9.1
431
9.3(won by 0.2)
20
Generative AI
7.7
74
Not enough data
7.7
74
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Mojo Helpdesk are categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Live Chat, and AI Customer Support Agents
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.0%
Education Management
3.6%
Other
58.3%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Mojo Helpdesk
Most Helpful Favorable Review
Andrew N.
Verified User in Higher Education
I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due. I like how easy it is to catagorize and assign tickets to other techs.
Most Helpful Critical Review
Yonah F.
Verified User in Primary/Secondary Education
Inconsistent UI changes, difficult assigning tasks, closing tickets. Mobile platform needs work. Button arrangement is frustrating/
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Andrew N.
Verified User in Higher Education
I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due. I like how easy it is to catagorize and assign tickets to other techs.
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Yonah F.
Verified User in Primary/Secondary Education
Inconsistent UI changes, difficult assigning tasks, closing tickets. Mobile platform needs work. Button arrangement is frustrating/
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
DD
CertainlyRead more
Is Mojo Helpdesk free?
2 comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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