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Compare Freshdesk and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$0.00 Per Month
Freshdesk
Star Rating
(3,549)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,539)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience, scoring 8.9 compared to HubSpot Service Hub's 8.5. Reviewers mention that Freshdesk's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior SLA management with a score of 8.3, while HubSpot Service Hub lags behind at 7.8. Users appreciate Freshdesk's clear visibility into SLA compliance, which helps in maintaining service quality.
- G2 users highlight Freshdesk's strong performance in ticket collaboration, scoring 8.7 versus HubSpot's 8.4. Reviewers say that Freshdesk's collaboration tools, such as internal notes and tagging, enhance team communication and efficiency.
- Users on G2 report that HubSpot Service Hub shines in customer and contacts database management, scoring 8.7 compared to Freshdesk's 8.2. Reviewers mention that HubSpot's CRM integration provides a more comprehensive view of customer interactions.
- Reviewers mention that Freshdesk's knowledge base feature is highly rated at 8.8, while HubSpot Service Hub scores 8.6. Users say that Freshdesk's searchable articles and user-friendly layout make it easier for customers to find solutions independently.
- Users report that both platforms have a solid rating for quality of support, with Freshdesk at 8.7 and HubSpot Service Hub at 8.8. However, reviewers mention that HubSpot's support is slightly more responsive, which can be crucial for businesses needing immediate assistance.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Freshdesk
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.6
3,119
8.4
1,885
Ease of Use
8.8
3,139
8.6
1,974
Ease of Setup
8.6
2,199
8.3
1,008
Ease of Admin
8.7
2,140
8.5
848
Quality of Support
8.7
3,019
8.8
1,734
Has the product been a good partner in doing business?
8.8
2,065
8.8
838
Product Direction (% positive)
8.7
3,095
8.6
1,757
Features by Category
Ticket and Case Management
8.9
2145
|
Verified
8.5
657
|
Verified
8.8
2155
|
Verified
8.4
659
|
Verified
8.5
2068
|
Verified
8.4
663
|
Verified
8.5
1961
|
Verified
8.2
598
|
Verified
8.3
1728
|
Verified
7.7
377
8.5
2015
|
Verified
8.1
602
|
Verified
8.7
1935
|
Verified
8.4
611
8.2
1300
|
Verified
8.7
635
|
Verified
Generative AI
7.3
274
Feature Not Available
7.4
272
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
1851
|
Verified
8.1
406
8.9
1998
|
Verified
8.5
617
|
Verified
8.4
1244
|
Verified
8.3
542
|
Verified
8.0
1127
|
Verified
7.8
348
8.0
874
|
Verified
7.7
370
Platform
8.1
1090
|
Verified
7.3
413
8.1
1596
|
Verified
8.1
509
|
Verified
8.6
1482
|
Verified
8.4
567
|
Verified
8.3
1078
|
Verified
8.2
525
|
Verified
8.0
1798
|
Verified
8.3
619
|
Verified
8.3
1896
|
Verified
8.4
643
|
Verified
Customer Information
Not enough data
8.5
500
|
Verified
Not enough data
8.7
632
|
Verified
Not enough data
8.6
681
|
Verified
Not enough data
8.1
378
|
Verified
Not enough data
8.3
498
|
Verified
Not enough data
8.4
485
|
Verified
Not enough data
8.5
641
|
Verified
Predictions
Not enough data
7.6
354
|
Verified
Not enough data
7.9
377
|
Verified
Not enough data
8.3
458
Not enough data
7.8
308
|
Verified
Platform
Not enough data
8.6
752
|
Verified
Not enough data
8.2
602
|
Verified
Not enough data
8.5
637
|
Verified
Not enough data
8.6
710
|
Verified
Not enough data
8.5
761
|
Verified
Not enough data
8.2
559
Not enough data
8.5
685
|
Verified
Not enough data
8.8
646
|
Verified
Not enough data
8.7
751
|
Verified
Not enough data
8.8
739
|
Verified
Generative AI
Not enough data
7.8
25
Not enough data
8.0
24
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
6.3
5
Channels
8.3
323
Not enough data
7.9
305
Not enough data
7.4
296
Not enough data
Design
8.2
300
Not enough data
7.8
306
Not enough data
8.2
327
Not enough data
8.3
313
Not enough data
8.4
304
Not enough data
Generative AI
7.7
238
Not enough data
7.7
238
Not enough data
Usability
8.7
241
Not enough data
8.7
238
Not enough data
8.8
233
Not enough data
Reporting
8.6
227
Not enough data
8.5
223
Not enough data
8.6
234
Not enough data
Generative AI
7.6
163
Not enough data
7.6
163
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
400
8.3
738
8.3
346
8.0
541
8.3
340
8.2
290
8.4
276
8.3
482
Support Automation
8.4
357
8.2
568
8.4
377
8.1
333
8.2
341
8.3
544
8.2
281
8.2
503
Generative AI
7.5
180
7.3
201
7.5
177
7.3
197
Generative AI
7.7
97
7.7
102
7.8
96
7.7
100
7.4
95
Feature Not Available
Communication
8.8
559
|
Verified
8.6
386
|
Verified
8.7
576
|
Verified
8.4
384
|
Verified
8.7
471
|
Verified
8.7
351
|
Verified
8.5
175
8.6
300
8.1
179
8.2
230
Internal Use
8.1
1596
|
Verified
8.1
509
|
Verified
8.6
182
8.5
344
|
Verified
8.2
162
8.5
302
|
Verified
8.8
538
|
Verified
8.6
385
8.8
496
|
Verified
8.8
374
|
Verified
8.5
525
|
Verified
8.8
363
|
Verified
Generative AI
7.9
129
7.4
153
Self-Service Experience
8.7
943
8.6
615
8.6
897
8.6
589
8.3
672
Feature Not Available
8.2
226
7.9
377
8.4
241
8.3
412
Self-Service Platform
8.5
238
8.2
398
8.6
243
8.5
415
7.9
204
7.6
323
8.5
221
8.3
392
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2(won by default)
69
Not enough data
8.0(won by default)
69
Not enough data
Process
8.6(won by default)
147
Not enough data
9.3(won by default)
467
Not enough data
8.6(won by default)
359
Not enough data
Channels
9.2(won by default)
462
Not enough data
8.8(won by default)
402
Not enough data
8.8(won by default)
363
Not enough data
8.6(won by default)
325
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
366
Not enough data
8.7(won by default)
155
Not enough data
8.7(won by default)
359
Not enough data
9.1(won by default)
431
Not enough data
Generative AI
7.7
74
Feature Not Available
7.7
74
Feature Not Available
Generative AI
Not enough data
7.2
64
Not enough data
7.1
65
Survey Management
Not enough data
8.6
194
|
Verified
Not enough data
8.6
241
|
Verified
Not enough data
8.7
259
|
Verified
Not enough data
8.6
244
|
Verified
Process Management
Not enough data
8.5
228
|
Verified
Not enough data
8.5
238
Not enough data
8.6
236
|
Verified
Not enough data
8.6
237
System Management
Not enough data
8.9
234
|
Verified
Not enough data
8.8
225
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HubSpot Service Hub are categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Complaint Management, Customer Communications Management, Social Customer Service, and AI Customer Support Agents
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.0%
Education Management
3.6%
Other
58.3%
Computer Software
20.1%
Information Technology and Services
10.8%
Marketing and Advertising
5.1%
Financial Services
4.7%
Education Management
3.2%
Other
56.1%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Verified User in Computer Software
HubSpot service hub is only the bare bones of what a Customer Service platform needs to be. It doesn't do nearly all it needs to for really guiding customers to a successful outcome. It's very basic and won't last you long.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Computer Software
HubSpot service hub is only the bare bones of what a Customer Service platform needs to be. It doesn't do nearly all it needs to for really guiding customers to a successful outcome. It's very basic and won't last you long.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
DD
CertainlyRead more
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
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