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Compare Docusign and Lightico 
At a Glance
Market Segments
Small-Business (39.8% of reviews)
Enterprise (60.6% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
Custom
Docusign
Star Rating
(2,494)4.5 out of 5
Market Segments
Small-Business (39.8% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansLightico
Star Rating
(369)4.8 out of 5
Market Segments
Enterprise (60.6% of reviews)
Entry-Level Pricing
Custom
Learn more about LighticoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Docusign excels in its document signing capabilities, with a score of 9.5, while Lightico closely follows with a score of 9.6, indicating both platforms are highly effective for this essential feature.
- Reviewers mention that Lightico offers superior mobile signature functionality, scoring 9.4 compared to Docusign's 8.8, making it a better choice for users who prioritize mobile access.
- G2 users highlight that Lightico's user, role, and access management features are particularly robust, earning a score of 9.6, while Docusign's score of 8.6 suggests it may not be as comprehensive in this area.
- Users on G2 report that Docusign's reminders and expirations feature is effective, scoring 8.9, but Lightico outperforms it with a score of 9.4, indicating a more reliable system for managing document timelines.
- Reviewers say that both platforms are compliant with regulatory standards, but Lightico's score of 9.5 in regulatory compliance suggests a slight edge in meeting industry requirements compared to Docusign's 9.1.
- Users report that Docusign's custom branding options are limited, scoring 8.2, while Lightico shines with a score of 9.4, making it a better option for businesses looking to maintain brand consistency in their documents.
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Pricing
Entry-Level Pricing
Docusign
Personal
$10.00
1 User Per Month
Built for Personal Use
- Send documents for eSignature: 5/month
- Single user only
Lightico
Volume Based Pricing
Custom
Unlimited eSign 'envelopes' and unlimited agents. Pay for the number of sessions you use and send as many forms, eSignatures, collect documents, ID as you want in a 7 day period. Get a custom quote based on the number of sessions - regardless of documents/eSignatures.
- eSignature
- eForms
- Document Collection
Free Trial
Docusign
Free Trial is available
Lightico
Free Trial is available
Ratings
Meets Requirements
9.1
2,014
9.5
222
Ease of Use
9.0
2,025
9.5
220
Ease of Setup
8.4
733
9.1
36
Ease of Admin
8.4
669
9.1
34
Quality of Support
8.3
1,514
9.4
200
Has the product been a good partner in doing business?
8.4
650
9.5
37
Product Direction (% positive)
8.6
1,983
9.0
196
Features by Category
Signature Process
9.5
1766
|
Verified
9.6
150
|
Verified
8.9
1655
|
Verified
9.4
116
|
Verified
9.0
1726
|
Verified
9.6
150
|
Verified
8.8
1409
|
Verified
9.4
148
|
Verified
9.0
1647
|
Verified
9.5
130
|
Verified
8.7
1254
|
Verified
9.6
87
|
Verified
8.4
1269
|
Verified
9.5
106
|
Verified
8.9
1606
|
Verified
9.5
118
|
Verified
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
9.1
1408
|
Verified
9.5
138
|
Verified
9.2
1492
|
Verified
9.5
122
|
Verified
9.0
1249
|
Verified
9.6
107
|
Verified
Platform
8.2
669
|
Verified
9.4
26
|
Verified
8.6
735
|
Verified
9.6
25
|
Verified
8.2
567
|
Verified
9.4
22
|
Verified
8.9
759
|
Verified
9.4
31
|
Verified
8.3
568
|
Verified
9.5
18
|
Verified
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Docusign and Lightico are categorized as E-Signature
Unique Categories
Lightico is categorized as Genesys AppFoundry Marketplace, Identity Verification, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Docusign
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lightico
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.6%
Computer Software
9.0%
Information Technology and Services
8.0%
Financial Services
5.2%
Marketing and Advertising
4.8%
Other
63.4%
Telecommunications
52.2%
Financial Services
9.9%
Banking
5.0%
Automotive
5.0%
Insurance
4.7%
Other
23.3%
Most Helpful Reviews
Docusign
Most Helpful Favorable Review
Kristen C.
Verified User in Information Technology and Services
Docusign is a budget-friendly way to get digital signatures in. It gets the job done and there's only minimal training required for our support staff to send out agreements to clients.
Most Helpful Critical Review
Ashley M.
Verified User in Financial Services
Lost 2 clients and thousands of dollars due to docusign sending blank docs. I was told my issue would be "escalated". Well today we just lost another client due to docusign. I called tech support and spoke with a manager named Bruce who is unable to tell me...
Lightico
Most Helpful Favorable Review
Ellie F.
Verified User in Telecommunications
I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer what they are buying, rather than going into it blind is amazing. The customer can see the specification of...
Most Helpful Critical Review
Verified User in Insurance
I do not like that you cant adjust the tab size.
Kristen C.
Verified User in Information Technology and Services
Docusign is a budget-friendly way to get digital signatures in. It gets the job done and there's only minimal training required for our support staff to send out agreements to clients.
Ellie F.
Verified User in Telecommunications
I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer what they are buying, rather than going into it blind is amazing. The customer can see the specification of...
Ashley M.
Verified User in Financial Services
Lost 2 clients and thousands of dollars due to docusign sending blank docs. I was told my issue would be "escalated". Well today we just lost another client due to docusign. I called tech support and spoke with a manager named Bruce who is unable to tell me...
Verified User in Insurance
I do not like that you cant adjust the tab size.
Alternatives
Discussions
What is the difference between an electronic signature and a digital signature?
5 comments
JA
An electronic signature is an electronic symbol attached to a contract or other record, used by a person with an intent to sign. In contrast, digital...Read more
Is there a trial or free download available?
4 comments
EC
There is a 30-day free trial available. Read more
To DocuSign a PDF, follow these steps:
1. Upload the PDF to the DocuSign platform.
2. Add the recipient's email address.
3. Place signature fields where needed.
4. Send the document for signing.
5. Once signed, download the completed document.
3 comments
KB
Docusign has some nice web and mobile features for using e-signatureRead more
what is the best way to get around the cookies issue?
1 comment
JL
Jack - Great question. In case of cookie issues, please have the customer 'enable' cookies in their browser. They can to this by entering their default...Read more
Is there any hope to expand to other comapnies with lightico?
1 comment
JL
Thanks Kane for the question. YES. We currently work with more than 300 large enterprises to simplify their customer interactions. We help them streamline...Read more
How often will Lightico be updated with any fixes?
1 comment
Official Response from Lightico
Hi Katie,
Thank you for your feedback. On this, there are a few solutions depending on how your account was deployed and I would like to suggest contacting...Read more
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