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Compare Dialpad Connect and Grasshopper 
At a Glance
Market Segments
Small-Business (58.0% of reviews)
Small-Business (86.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$14.00 Per Month
Dialpad Connect
Star Rating
(3,898)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGrasshopper
Star Rating
(153)3.9 out of 5
Market Segments
Small-Business (86.2% of reviews)
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasshopper excels in basic communication features, particularly with its high ratings for Phone Calls (9.0) and Click-to-Call (9.1), making it a solid choice for small businesses focused on straightforward telephony.
- Reviewers mention that Dialpad Connect shines in its Instant Messaging feature (9.1), which is crucial for teams that prioritize real-time communication and collaboration, setting it apart from Grasshopper's lower rating of 7.4 in this area.
- G2 users highlight that Dialpad Connect offers superior Conference Calls (8.8) compared to Grasshopper's disappointing rating of 5.6, indicating that Dialpad is better suited for businesses that rely on effective group communication.
- Users on G2 appreciate Grasshopper's Voicemail to Email feature (9.1), which allows for efficient message management, while Dialpad Connect's Voicemail to SMS (8.9) is also well-received, but not as highly rated.
- Reviewers say that Dialpad Connect's advanced features, such as Automated Attendants (8.8) and Hold Music (8.8), provide a more polished customer experience compared to Grasshopper, which has lower ratings in these areas.
- Users report that Grasshopper's ease of use (8.2) is a significant advantage for small businesses looking for a straightforward setup, while Dialpad Connect's higher ease of use rating (9.1) suggests it may offer a more intuitive interface overall.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Free Trial
Dialpad Connect
Free Trial is available
Grasshopper
Free Trial is available
Ratings
Meets Requirements
8.9
3,156
8.3
123
Ease of Use
9.1
3,172
8.0
125
Ease of Setup
9.0
1,159
7.7
65
Ease of Admin
8.9
1,098
8.3
61
Quality of Support
8.5
2,447
7.6
107
Has the product been a good partner in doing business?
8.9
1,022
7.6
60
Product Direction (% positive)
8.2
3,009
5.9
122
Features by Category
Lead Facilitation
7.5
20
Not enough data
7.2
20
Not enough data
7.8
20
Not enough data
7.8
21
Not enough data
Organization
7.8
20
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Performance Analysis
8.1
22
Not enough data
8.3
22
Not enough data
Sales Analysis
7.8
20
Not enough data
7.8
20
Not enough data
Generative AI
8.9
11
Not enough data
9.1
11
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1267
Not enough data
8.8
283
Not enough data
8.9
40
Not enough data
8.9
318
Not enough data
9.3
43
Not enough data
Meeting Coordination
8.7
1182
Not enough data
8.8
1103
Not enough data
8.9
350
Not enough data
9.2
352
Not enough data
Software Type
8.6
1030
Not enough data
9.0
341
Not enough data
8.9
258
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
17
Not enough data
8.4
16
Not enough data
8.6
17
Not enough data
Feedback Analysis
8.9
17
Not enough data
8.7
17
Not enough data
8.4
16
Not enough data
Feedback Sources
8.4
16
Not enough data
8.1
15
Not enough data
7.7
16
Not enough data
8.5
16
Not enough data
Generative AI
8.9
15
Not enough data
8.7
15
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
865
|
Verified
8.9
81
|
Verified
8.4
405
|
Verified
Feature Not Available
9.1
679
|
Verified
6.7
14
8.4
426
|
Verified
Feature Not Available
8.9
604
|
Verified
4.9
14
|
Verified
9.2
599
|
Verified
7.6
41
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.7
494
|
Verified
6.1
21
8.8
548
|
Verified
6.4
18
9.0
661
|
Verified
8.4
55
|
Verified
Advanced Features
8.6
613
|
Verified
7.7
63
|
Verified
8.7
484
|
Verified
8.2
55
|
Verified
9.3
755
|
Verified
9.0
54
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.9
590
Not enough data
Feature Not Available
Not enough data
9.1
621
Not enough data
9.1
636
Not enough data
Contacts
8.7
633
Not enough data
8.6
561
Not enough data
8.5
502
Not enough data
Insights
8.5
478
Not enough data
8.7
539
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
391
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.7
90
|
Verified
Not enough data
9.1
96
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
Features
9.1
121
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
112
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.8
98
|
Verified
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Grasshopper are categorized as VoIP Providers
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.6%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.6%
Information Technology and Services
9.9%
Consumer Services
6.6%
Marketing and Advertising
5.9%
Internet
5.3%
Financial Services
4.6%
Other
67.8%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Most Helpful Critical Review
Verified User in Sports
Billing is needlessly confusing and inflexible. Support Chat seems to get confused often, this has caused increases in our yearly contract.
Grasshopper
Most Helpful Favorable Review
Kaytlyn G.
Verified User in Sporting Goods
The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to...
Most Helpful Critical Review
Greg P.
Verified User in Construction
No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and...
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Kaytlyn G.
Verified User in Sporting Goods
The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to...
Verified User in Sports
Billing is needlessly confusing and inflexible. Support Chat seems to get confused often, this has caused increases in our yearly contract.
Greg P.
Verified User in Construction
No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and...
Discussions
Does anyone use UberConference as their main tool?
11 comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What is Grasshopper software used for?
1 comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
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