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Compare Commence CRM and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$19-24/ user, per month
$25.00 1 User Per Month
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(23,346)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.7, while Commence CRM has a lower focus on this area, which may impact larger sales teams.
- Reviewers mention that Salesforce's Email Marketing features, especially in Lead Management (8.5), are more robust compared to Commence CRM, which has a lower score in this category, indicating a potential gap in marketing capabilities.
- G2 users highlight that Salesforce Sales Cloud offers superior Customization options, particularly with Custom Fields and Integrations, scoring 8.5, while Commence CRM's customization features are less comprehensive, which may limit user adaptability.
- Users on G2 report that Salesforce's Customer Support is rated slightly lower than Commence CRM, with Salesforce at 8.1 and Commence at 8.2, suggesting that Commence may provide a more responsive support experience.
- Reviewers say that Salesforce Sales Cloud's Analytics capabilities, particularly in Dashboard Analytics (8.5), are more advanced than those of Commence CRM, which could be a deciding factor for data-driven organizations.
- Users report that Commence CRM shines in Ease of Setup with a score of 8.1, compared to Salesforce's 7.8, indicating that smaller businesses may find Commence easier to implement and use right away.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Commence CRM
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.7
14
8.8
13,198
Ease of Use
7.3
14
8.1
16,120
Ease of Setup
8.1
8
7.8
7,241
Ease of Admin
7.3
8
7.9
4,161
Quality of Support
8.2
12
8.1
11,470
Has the product been a good partner in doing business?
9.0
7
8.3
4,123
Product Direction (% positive)
7.5
14
8.2
12,873
Features by Category
Sales Force Automation
Not enough data
8.8
9139
|
Verified
Not enough data
8.2
6088
|
Verified
Not enough data
8.7
8866
|
Verified
Not enough data
8.3
9126
|
Verified
Not enough data
8.0
7015
|
Verified
Not enough data
8.2
7311
|
Verified
Not enough data
8.0
6453
|
Verified
Not enough data
8.1
6353
|
Verified
Not enough data
8.3
7108
|
Verified
Marketing Automation
Not enough data
7.9
6371
|
Verified
Not enough data
8.1
6695
|
Verified
Not enough data
8.5
7713
|
Verified
Not enough data
7.9
5139
Customer Support
Not enough data
8.3
6521
|
Verified
Not enough data
8.1
6098
|
Verified
Not enough data
8.2
6494
|
Verified
Not enough data
8.0
5215
|
Verified
Not enough data
8.2
5708
|
Verified
Reporting & Analytics
Not enough data
8.5
8655
|
Verified
Not enough data
8.5
8841
|
Verified
Not enough data
8.2
7153
|
Verified
Mobile & Social
Not enough data
7.9
5345
|
Verified
Not enough data
7.8
4976
|
Verified
Not enough data
7.7
5824
|
Verified
Platform
Not enough data
8.5
3331
|
Verified
Not enough data
8.5
3336
|
Verified
Not enough data
8.6
3361
|
Verified
Not enough data
8.4
2643
|
Verified
Not enough data
8.5
2916
|
Verified
Not enough data
8.1
2943
|
Verified
Not enough data
8.7
3342
|
Verified
Not enough data
8.1
2783
Integration
Not enough data
8.5
2381
|
Verified
Not enough data
8.5
2835
|
Verified
Not enough data
8.5
2682
|
Verified
Generative AI
Not enough data
7.5
640
Agentic AI - CRM
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
246
Not enough data
8.7
266
Not enough data
8.7
288
Not enough data
8.6
265
Organization
Not enough data
8.9
324
Not enough data
8.8
316
Not enough data
8.8
309
Performance Analysis
Not enough data
8.4
259
Not enough data
8.8
281
Sales Analysis
Not enough data
8.4
260
Not enough data
8.7
274
Generative AI
Not enough data
8.3
97
Not enough data
8.2
97
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.6
429
Not enough data
8.4
420
Not enough data
8.0
376
Not enough data
8.0
371
Not enough data
8.8
429
Not enough data
8.3
377
Not enough data
8.5
392
Repeatability and Reportability
Not enough data
8.3
393
Not enough data
8.6
412
Not enough data
8.7
408
Not enough data
8.3
394
Not enough data
7.6
327
AI and Automation
Not enough data
8.5
373
Not enough data
8.3
383
Not enough data
8.2
342
Not enough data
7.9
345
Not enough data
7.7
328
Generative AI
Not enough data
7.1
181
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
120
Not enough data
8.5
124
Not enough data
8.6
119
Not enough data
8.9
119
Agent Performance Management
Not enough data
8.7
129
Not enough data
8.6
113
Not enough data
8.7
129
Generative AI
Not enough data
8.2
45
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
43
Not enough data
8.3
44
Not enough data
8.8
44
Not enough data
8.7
41
Not enough data
8.3
42
Not enough data
8.4
36
Not enough data
8.1
37
CRM Data Enrichment
Not enough data
8.0
42
Not enough data
8.3
41
Not enough data
8.0
39
Not enough data
7.9
42
Not enough data
8.7
36
Account Management
Not enough data
8.3
43
Not enough data
7.9
43
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.6
36
Not enough data
8.3
36
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
125
Not enough data
8.5
125
Not enough data
8.0
126
Not enough data
8.0
124
Not enough data
8.8
126
Branding & Customizatio
Not enough data
8.1
121
Not enough data
8.2
125
Not enough data
8.3
123
Automatic Rules & Configurations
Not enough data
8.3
124
Not enough data
8.2
124
Not enough data
7.9
127
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.3
117
Not enough data
8.4
108
Not enough data
8.3
113
Not enough data
8.6
113
Not enough data
8.5
112
Not enough data
8.7
111
Not enough data
8.0
109
Territory Management - Sales Planning
Not enough data
8.5
110
Not enough data
8.3
115
Quota & Capacity Management - Sales Planning
Not enough data
8.2
112
Not enough data
8.2
119
Not enough data
8.3
113
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.9
390
Not enough data
8.9
394
Not enough data
8.6
376
Discovery
Not enough data
8.9
397
Not enough data
8.6
392
Not enough data
8.6
374
Management
Not enough data
8.5
364
Not enough data
8.7
382
Platform
Not enough data
8.6
374
Not enough data
8.6
374
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.1
352
Not enough data
8.3
418
Not enough data
7.9
354
Not enough data
8.5
432
Personalization
Not enough data
8.6
395
Not enough data
8.8
475
Not enough data
8.9
506
Not enough data
8.6
453
Administrative
Not enough data
8.7
479
Not enough data
8.5
445
Not enough data
8.3
428
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
503
Not enough data
8.4
511
Not enough data
8.3
524
Customizations
Not enough data
8.7
554
Not enough data
8.5
522
Not enough data
8.5
559
Not enough data
8.3
504
Not enough data
8.4
531
Generative AI
Not enough data
7.4
230
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
875
Not enough data
8.7
907
Not enough data
8.3
810
Not enough data
8.7
935
Not enough data
8.6
872
Predictive Analytics
Not enough data
8.4
851
Not enough data
8.6
867
Not enough data
8.1
766
Not enough data
8.3
808
Sales Management
Not enough data
8.7
897
Not enough data
8.1
772
Not enough data
8.6
890
Not enough data
8.8
958
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.7
142
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.8
139
Contacts
Not enough data
8.8
136
Not enough data
8.7
138
Not enough data
8.8
140
Insights
Not enough data
9.1
144
Not enough data
8.8
142
Not enough data
8.3
137
Not enough data
8.5
148
Not enough data
8.4
143
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
234
Not enough data
8.8
227
Not enough data
8.5
188
Not enough data
8.4
224
Feedback
Not enough data
8.7
216
Not enough data
8.6
213
Not enough data
8.5
193
Not enough data
8.6
183
Not enough data
8.8
207
Not enough data
8.8
208
Not enough data
8.7
180
Generative AI
Not enough data
7.1
52
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.3
316
Not enough data
8.1
306
Not enough data
8.2
291
Not enough data
8.5
282
Not enough data
8.3
300
Analytics
Not enough data
8.7
307
Not enough data
8.4
306
Not enough data
8.4
189
Not enough data
8.3
314
Presentation
Not enough data
7.4
179
Not enough data
7.4
178
Not enough data
7.3
169
Categories
Categories
Shared Categories
Commence CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Computer Software
14.0%
Information Technology and Services
11.9%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Commence CRM
Most Helpful Favorable Review
Verified User in Information Technology and Services
Commence provides all the capabilities required for managing our customer information. It is easy to use and training new staff on the basics is done very quickly. We are able to easily make Commence suit our business processes, tracking all customer...
Most Helpful Critical Review
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Information Technology and Services
Commence provides all the capabilities required for managing our customer information. It is easy to use and training new staff on the basics is done very quickly. We are able to easily make Commence suit our business processes, tracking all customer...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
What business applications does Commence CRM offer?
1 comment
FH
Commence CRM is a comprehensive offering that includes:
Account and Contact Management
Group Calendaring
Activity Management
Lead Optimization &...Read more
Who is the target market for Commence CRM?
1 comment
FH
Commence CRM is ideal for companies that simply need more functionality and customizability than is offered by the myriad of basic low-cost cookie-cutter...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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