Introducing G2.ai, the future of software buying.Try now
- Home
- ...
- AI Customer Support Agents Software
- Cognigy.AI
- Microsoft Copilot Studio
- Cognigy.AI-vs-Microsoft Copilot Studio
Compare Cognigy.AI and Microsoft Copilot Studio 
At a Glance
Market Segments
Small-Business (33.3% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
No pricing available
$1.00 2000 Sessions Month
Cognigy.AI
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (33.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cognigy.AIMicrosoft Copilot Studio
Star Rating
(70)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognigy.AI excels in personalization with a score of 9.7, allowing for tailored interactions that enhance user experience, while Microsoft Copilot Studio lags behind with a score of 8.4, indicating less effective customization options.
- Reviewers mention that Cognigy.AI's natural language understanding (NLU) is highly rated at 9.7, providing more accurate and context-aware responses compared to Microsoft Copilot Studio's score of 8.8, which suggests room for improvement in understanding user intent.
- G2 users highlight that Cognigy.AI offers superior automation capabilities, particularly in customer interaction automation, with a focus on seamless human escalation, while Microsoft Copilot Studio's automation features are perceived as less robust, affecting overall efficiency in handling customer queries.
- Users on G2 appreciate Cognigy.AI's conversation editor, scoring 8.7, which allows for intuitive design and management of conversational flows, whereas Microsoft Copilot Studio's conversation management tools are rated lower, making it less user-friendly for non-technical users.
- Reviewers say that Cognigy.AI's integration capabilities are rated at 9.0, facilitating smoother connections with various platforms, while Microsoft Copilot Studio's integration score of 8.7 indicates some limitations in interoperability with other systems.
- Users report that Cognigy.AI's quality of support is rated at 9.2, with many praising the responsiveness and helpfulness of the support team, while Microsoft Copilot Studio's support, rated at 8.9, is seen as adequate but not as proactive or comprehensive.
Featured Products
Sponsored
Synthflow
(604)
Bot Platforms
Visit Website
Pricing
Entry-Level Pricing
Cognigy.AI
No pricing availableMicrosoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
Free Trial
Cognigy.AI
Free Trial is available
Microsoft Copilot Studio
No trial information availableRatings
Meets Requirements
9.3
7
8.3
62
Ease of Use
9.6
8
8.7
63
Ease of Setup
9.3
7
8.5
42
Ease of Admin
9.0
5
8.5
24
Quality of Support
9.0
7
8.3
59
Has the product been a good partner in doing business?
9.7
6
8.4
24
Product Direction (% positive)
10.0
7
9.4
60
Features by Category
Responses
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
13
Not enough data
8.6
13
Agentic AI - Bot Platforms
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Customization - AI Agent Builders
Not enough data
7.9
18
Not enough data
7.5
19
Not enough data
7.6
19
Functionality - AI Agent Builders
Not enough data
7.5
18
Not enough data
7.6
17
Not enough data
7.8
17
Not enough data
7.8
17
Data and Analytics - AI Agent Builders
Not enough data
7.9
17
Not enough data
7.3
17
Not enough data
8.1
17
Integration - AI Agent Builders
Not enough data
8.3
18
Not enough data
8.1
18
Not enough data
8.2
17
Not enough data
8.2
18
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cognigy.AI and Microsoft Copilot Studio are categorized as Bot Platforms
Unique Categories
Cognigy.AI is categorized as AI SDRs, AI Customer Support Agents, Customer Service Automation, and AI Agents For Business Operations
Microsoft Copilot Studio is categorized as AI Agent Builders
Reviews
Reviewers' Company Size
Cognigy.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Management Consulting
16.7%
Consulting
8.3%
Retail
8.3%
Oil & Energy
8.3%
Other
16.7%
Information Technology and Services
20.6%
Computer Software
11.8%
Financial Services
8.8%
Computer & Network Security
5.9%
Automotive
5.9%
Other
47.1%
Most Helpful Reviews
Cognigy.AI
Most Helpful Favorable Review
Verified User in Information Technology and Services
Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant
Most Helpful Critical Review
Richa B.
Verified User in Consulting
Limited analytical possibilities, less possiblities of advanced chat flow
Microsoft Copilot Studio
Most Helpful Favorable Review
Verified User in Computer Software
The ease of creating new AI Assistants is really helpful.
Most Helpful Critical Review
BINOD M.
Verified User in Computer Networking
Lacking Deep Analytics and Debugging Tools
Verified User in Information Technology and Services
Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant
Verified User in Computer Software
The ease of creating new AI Assistants is really helpful.
Richa B.
Verified User in Consulting
Limited analytical possibilities, less possiblities of advanced chat flow
BINOD M.
Verified User in Computer Networking
Lacking Deep Analytics and Debugging Tools
Alternatives
Discussions
Cognigy.AI has no discussions with answers
How soon will this bot be able to answer customer questions flawlessly?
1 comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
