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Compare ChurnZero and GUIDEcx 
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 4 Licenses +
ChurnZero
Star Rating
(1,425)4.7 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroGUIDEcx
Star Rating
(455)4.6 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Contact Us 4 Licenses +
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, which helps businesses proactively manage customer relationships. In contrast, GUIDEcx has a slightly lower rating of 8.3 in this area, indicating that users may find it less effective for monitoring customer health.
- Reviewers mention that ChurnZero's Customer Monitoring feature is highly rated at 9.2, allowing for real-time insights into customer engagement. GUIDEcx, while also strong at 9.6, is noted for its Product Engagement feature rated at 9.3, which some users find more intuitive for tracking user interactions.
- G2 users highlight that ChurnZero's Task Creation & Assignment feature is rated at 9.0, making it easy to manage tasks effectively. In comparison, GUIDEcx's task management features, while rated equally at 8.9, may not offer the same level of flexibility in task prioritization.
- Users on G2 report that ChurnZero's Playbooks are rated at 8.7, providing structured guidance for customer success teams. However, GUIDEcx shines with a higher rating of 9.4, indicating that users find its playbook functionality more comprehensive and user-friendly.
- Reviewers mention that ChurnZero's Quality of Support is rated at 9.6, which is a significant advantage for users needing assistance. GUIDEcx also offers strong support at 9.5, but some users feel that ChurnZero's support is more responsive and helpful in critical situations.
- Users say that ChurnZero's Data Security is rated at 9.1, which is crucial for businesses handling sensitive customer information. GUIDEcx, with a higher rating of 9.9, is praised for its robust security measures, making it a preferred choice for organizations prioritizing data protection.
Featured Products
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Dock
(138)
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Customerscore.io
(27)
Project Management
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableGUIDEcx
Premium
Contact Us
4 Licenses +
Premium includes Professional, plus:
- Custom Integration Builder (Native iPaaS Solution)
- Native Integrations: Gainsight, Jira, Slack, Zendesk
- Professional Services: Technical Integrations Assistance, Training, Template Audits (Full List Available)
Free Trial
ChurnZero
No trial information availableGUIDEcx
Free Trial is available
Ratings
Meets Requirements
9.1
1,172
8.9
366
Ease of Use
8.5
1,178
8.9
368
Ease of Setup
7.9
513
8.6
234
Ease of Admin
8.5
481
8.9
226
Quality of Support
9.6
1,090
9.5
348
Has the product been a good partner in doing business?
9.6
486
9.5
227
Product Direction (% positive)
9.4
1,107
9.6
347
Features by Category
Tasks
Not enough data
9.0
233
|
Verified
Not enough data
8.7
238
|
Verified
Not enough data
8.8
219
Not enough data
8.8
215
|
Verified
Not enough data
8.8
230
|
Verified
Not enough data
7.8
214
|
Verified
Not enough data
8.5
210
|
Verified
Not enough data
Feature Not Available
Projects
Not enough data
8.9
202
|
Verified
Not enough data
8.9
209
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.2
170
|
Verified
Not enough data
8.6
204
|
Verified
Not enough data
7.6
132
Not enough data
8.0
161
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
8.3
141
Not enough data
7.9
138
Not enough data
8.0
141
Resource Management
Not enough data
8.3
161
|
Verified
Not enough data
8.5
159
Not enough data
8.6
182
|
Verified
Project Monitoring
Not enough data
8.1
150
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.7
188
|
Verified
Generative AI
Not enough data
7.3
62
Not enough data
7.4
62
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
8.9
929
|
Verified
Not enough data
9.2
913
|
Verified
Not enough data
8.9
906
|
Verified
Not enough data
8.7
864
|
Verified
Not enough data
9.1
928
|
Verified
Not enough data
8.7
849
|
Verified
Not enough data
8.6
752
|
Verified
Not enough data
Predictions
8.7
893
|
Verified
Not enough data
7.8
671
|
Verified
Not enough data
8.6
760
|
Verified
Not enough data
7.6
570
|
Verified
Not enough data
Platform
8.6
917
|
Verified
Not enough data
8.6
822
|
Verified
Not enough data
8.6
800
|
Verified
Not enough data
8.7
834
|
Verified
Not enough data
8.9
899
|
Verified
Not enough data
8.6
866
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
9.1
769
|
Verified
Not enough data
9.2
890
|
Verified
Not enough data
9.1
848
|
Verified
Not enough data
Generative AI
7.7
249
Not enough data
7.9
248
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.8
117
Not enough data
8.8
125
Not enough data
User Support
9.2
130
Not enough data
7.9
67
Not enough data
8.7
92
Not enough data
Walkthrough Type
8.1
89
Not enough data
8.2
83
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Setup
Not enough data
8.8
107
Not enough data
8.9
109
Not enough data
8.8
116
Not enough data
8.5
119
Management
Not enough data
8.7
109
Not enough data
8.3
93
Not enough data
8.4
91
Generative AI
Not enough data
6.9
23
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.4
73
Not enough data
8.5
72
Not enough data
8.8
86
Not enough data
Intelligence
8.3
80
Not enough data
7.5
74
Not enough data
8.2
72
Not enough data
Mapping
8.0
71
Not enough data
8.3
75
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
137
Not enough data
8.6
139
Not enough data
8.7
126
Not enough data
8.4
121
Not enough data
8.6
134
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Content
Not enough data
7.0
17
Not enough data
8.0
17
Not enough data
6.3
15
Not enough data
8.1
14
Not enough data
8.3
17
Collaboration
Not enough data
5.9
13
Not enough data
6.4
12
Not enough data
9.8
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.1
14
Task Creation
Not enough data
9.0
155
Not enough data
8.8
161
Not enough data
8.6
148
Not enough data
8.0
146
Task Management
Not enough data
8.7
144
Not enough data
8.8
144
Not enough data
8.5
154
Not enough data
Feature Not Available
Generative AI
Not enough data
6.9
47
Not enough data
7.0
48
Platform Basics
8.6
158
Not enough data
8.6
165
Not enough data
Platform Data
8.6
169
Not enough data
8.5
160
Not enough data
9.0
178
Not enough data
8.5
161
Not enough data
Platform Additional Functionality
8.7
160
Not enough data
8.7
169
Not enough data
8.8
166
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
203
Not enough data
8.8
183
Not enough data
8.5
146
Not enough data
7.6
120
Not enough data
Customization
8.4
146
Not enough data
7.7
108
Not enough data
8.2
106
Not enough data
8.1
113
Not enough data
Generative AI
8.2
84
Not enough data
8.2
83
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
9.0
286
8.5
185
8.6
274
9.0
199
8.7
254
8.6
186
Project Tracking
8.9
260
8.7
188
8.6
250
8.4
162
8.5
246
8.6
176
8.8
290
9.0
195
8.7
252
8.2
165
Customer Engagement
8.5
246
8.3
169
8.8
268
8.2
178
8.2
227
8.4
175
8.8
263
8.6
182
8.6
253
8.9
189
Categories
Categories
Shared Categories
ChurnZero and GUIDEcx are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
GUIDEcx is categorized as Workflow Management, Task Management, Project Management, and Client Portal
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GUIDEcx
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.2%
Computer & Network Security
3.7%
Financial Services
2.3%
Other
35.6%
Computer Software
37.4%
Information Technology and Services
12.4%
Financial Services
6.9%
Automotive
6.0%
Telecommunications
4.4%
Other
33.0%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
GUIDEcx
Most Helpful Favorable Review
Max J.
Verified User in Computer Software
GuideCX offers a streamlined platform for sharing project details with customers, ensuring our projects stay on course while keeping clients informed about outstanding tasks. The process of adding users to the platform is straightforward, enabling customers...
Most Helpful Critical Review
Verified User in Computer Software
We canceled and our data was still used to send emails to our customers, which created a lot of confusion because this was months/years after the onboard. This happened multiple times after we canceled but was finally resolved. We understand it's tough for...
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Max J.
Verified User in Computer Software
GuideCX offers a streamlined platform for sharing project details with customers, ensuring our projects stay on course while keeping clients informed about outstanding tasks. The process of adding users to the platform is straightforward, enabling customers...
Verified User in Computer Software
The customer service was poor and unresponsive
Verified User in Computer Software
We canceled and our data was still used to send emails to our customers, which created a lot of confusion because this was months/years after the onboard. This happened multiple times after we canceled but was finally resolved. We understand it's tough for...
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What is GUIDEcx used for?
1 comment
👋O
GUIDEcx is a customer facing project management solution specialized to help increase engagement from teams and individuals participating in a project...Read more
GUIDEcx has no more discussions with answers
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