Easy to categorize and group open-ended responses. The emotion analysis capability is phenomenal. Relatively easy to set up surveys and generate results.
The AI doesn't learn and improve overtime like other AI coding platforms. There are always no codes, and have to manually code. Also doesn't automatically check for misspelling.
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
Easy to categorize and group open-ended responses. The emotion analysis capability is phenomenal. Relatively easy to set up surveys and generate results.
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
The AI doesn't learn and improve overtime like other AI coding platforms. There are always no codes, and have to manually code. Also doesn't automatically check for misspelling.
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!