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Compare CallTrackingMetrics and Marchex 
At a Glance
Market Segments
Small-Business (68.3% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
$79.00 Per Month
Free Trial Per Month
CallTrackingMetrics
Star Rating
(700)4.5 out of 5
Market Segments
Small-Business (68.3% of reviews)
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Marchex excels in call recording with a high rating of 9.7, while CallTrackingMetrics closely follows with a rating of 9.8, indicating both platforms offer robust call recording features that users find essential for quality assurance.
- Reviewers mention that CallTrackingMetrics shines in ease of use, scoring 8.6 compared to Marchex's 8.0, suggesting that users find CallTrackingMetrics more intuitive and user-friendly for everyday operations.
- G2 users highlight that CallTrackingMetrics offers superior customer support, with a quality rating of 9.0, while Marchex's support quality is rated at 8.2, indicating that users may have a better experience resolving issues with CallTrackingMetrics.
- Users on G2 report that Marchex has a strong performance in lead qualification, scoring 9.1, which is a critical feature for businesses looking to optimize their sales processes, while CallTrackingMetrics does not have a specific rating for this feature.
- Reviewers say that CallTrackingMetrics provides better multi-channel call attribution with a score of 9.0, compared to Marchex's 7.6, suggesting that users may find CallTrackingMetrics more effective in tracking the performance of various marketing channels.
- Users report that Marchex offers excellent voicemail-to-email functionality with a score of 9.5, which is a feature that many users find beneficial for managing communications efficiently, while CallTrackingMetrics also matches this score, indicating both platforms provide this valuable feature.
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Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Marchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
CallTrackingMetrics
Free Trial is available
Marchex
Free Trial is available
Ratings
Meets Requirements
9.1
591
8.2
168
Ease of Use
8.6
597
8.0
167
Ease of Setup
8.4
495
7.8
134
Ease of Admin
8.6
499
7.9
134
Quality of Support
9.0
546
8.2
159
Has the product been a good partner in doing business?
9.1
493
8.3
133
Product Direction (% positive)
9.1
591
7.2
165
Features by Category
Call Analytics
9.7
47
|
Verified
9.7
5
8.5
27
|
Verified
Not enough data
8.9
38
|
Verified
8.3
5
9.0
37
|
Verified
Not enough data
Agent Performance Management
8.9
33
|
Verified
Not enough data
8.5
32
|
Verified
Not enough data
8.6
33
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution Modeling
8.5
31
Not enough data
7.7
25
Not enough data
Feature Not Available
Not enough data
8.3
21
Not enough data
8.8
27
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
8.4
19
Not enough data
8.9
21
Not enough data
9.3
31
Not enough data
8.9
37
Not enough data
Reporting
8.7
34
Not enough data
8.4
32
Not enough data
8.6
30
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.7
11
|
Verified
Not enough data
9.5
10
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
Features
9.5
11
Not enough data
9.5
7
Not enough data
9.6
9
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
Feature Not Available
Not enough data
10.0
7
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
262
8.7
42
9.1
217
8.9
43
8.8
149
8.1
12
Tracking
8.9
235
7.9
32
9.1
196
8.1
14
8.9
197
7.6
27
Analytics
9.0
264
9.0
46
9.3
266
9.3
43
8.6
236
8.7
36
8.4
72
Not enough data
Call Routing
8.9
139
7.1
21
8.9
122
7.4
19
8.6
109
7.6
16
Administration
8.5
57
Not enough data
9.1
103
7.3
5
9.1
119
9.3
7
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
8.4
27
Not enough data
9.0
38
Not enough data
8.8
31
Not enough data
9.2
40
Not enough data
8.8
30
Not enough data
8.7
27
Not enough data
Campaign Activity
8.9
35
Not enough data
8.8
44
Not enough data
7.9
30
Not enough data
9.0
38
Not enough data
8.5
27
Not enough data
7.6
21
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Marchex are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CallTrackingMetrics is categorized as Marketing Analytics, Attribution, Speech Analytics, Outbound Call Tracking, Sales Coaching, and UCaaS Platforms
Marchex has no unique categories
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
39.5%
Internet
6.6%
Consumer Services
3.9%
Health, Wellness and Fitness
3.8%
Hospital & Health Care
3.5%
Other
42.8%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Most Helpful Reviews
CallTrackingMetrics
Most Helpful Favorable Review
Núria G.
Verified User in Entertainment
The simplicity of the interface and the logs. The facility to buy numbers, manage them, and edit call registers and campaigns.
Most Helpful Critical Review
Verified User in Real Estate
Used this service for one month, and they already started playing games with the billing. It is beyond me why they are tripping over dollars to pick up pennies, especially when it is a turn key service that only requires them to stick to their word and...
Marchex
Most Helpful Favorable Review
Verified User in Marketing and Advertising
To be honest, what I like the most is that I can visually see and download complete call logs. Dashboards and summaries are great (and Marchex provides these views too) but I care more about seeing the raw data and being able to come to those conclusions...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Manual set-up for call tracking is cumbersome and time consuming.
Núria G.
Verified User in Entertainment
The simplicity of the interface and the logs. The facility to buy numbers, manage them, and edit call registers and campaigns.
Verified User in Marketing and Advertising
To be honest, what I like the most is that I can visually see and download complete call logs. Dashboards and summaries are great (and Marchex provides these views too) but I care more about seeing the raw data and being able to come to those conclusions...
Verified User in Real Estate
Used this service for one month, and they already started playing games with the billing. It is beyond me why they are tripping over dollars to pick up pennies, especially when it is a turn key service that only requires them to stick to their word and...
Verified User in Marketing and Advertising
Manual set-up for call tracking is cumbersome and time consuming.
Discussions
What do you think is the best thing about Call Tracking Metrics
2 comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Marchex has no discussions with answers
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