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Compare BMC Helix ITSM and IBM Maximo IT

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At a Glance
BMC Helix ITSM
BMC Helix ITSM
Star Rating
(285)3.7 out of 5
Market Segments
Enterprise (75.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSM
IBM Maximo IT
IBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Information
Entry-Level Pricing
$315.00
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing assets effectively, while BMC Helix ITSM scores lower at 8.8, indicating it may not offer the same depth in this area.
  • Reviewers mention that the Knowledge Base integration in IBM Maximo IT is highly rated at 9.7, allowing for seamless access to information during ticket resolution, whereas BMC Helix ITSM's integration is rated at 7.9, suggesting a less efficient experience for users seeking knowledge resources.
  • G2 users indicate that IBM Maximo IT's automation features, with a score of 8.5, provide essential tools for streamlining processes, but BMC Helix ITSM shines with a higher score of 9.2, showcasing its superior automation capabilities that enhance operational efficiency.
  • Users on G2 highlight that IBM Maximo IT's mobile access is rated at 8.9, making it easier for users to manage tasks on the go, while BMC Helix ITSM's mobile functionality is significantly lower at 6.6, which may hinder user experience for those needing mobile support.
  • Reviewers say that the reporting capabilities in BMC Helix ITSM are impressive, with a score of 9.4, particularly in dashboards and time tracking, which are essential for performance monitoring, while IBM Maximo IT's reporting features, although strong, score slightly lower at 9.0.
  • Users report that the Help Desk functionality in BMC Helix ITSM is rated at 9.2, providing a comprehensive support experience, while IBM Maximo IT's Help Desk is rated at 9.1, indicating a very close competition but slightly less favorable feedback from users.
Featured Products
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing available
IBM Maximo IT
Concurrent users
$315.00
Browse all 4 pricing plans
Free Trial
BMC Helix ITSM
No trial information available
IBM Maximo IT
Free Trial is available
Ratings
Meets Requirements
8.0
241
8.7
13
Ease of Use
7.1
244
8.3
14
Ease of Setup
6.9
84
Not enough data
Ease of Admin
7.1
82
Not enough data
Quality of Support
7.5
210
8.5
12
Has the product been a good partner in doing business?
7.9
76
Not enough data
Product Direction (% positive)
6.1
240
9.1
13
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.9
23
9.0
9
Administration
8.8
15
|
Verified
8.7
9
8.8
16
|
Verified
9.6
9
9.4
15
|
Verified
9.0
8
Service Desk
9.2
18
|
Verified
9.1
9
9.3
18
|
Verified
9.1
9
9.1
16
|
Verified
9.1
9
Management
9.4
8
|
Verified
9.0
8
7.9
7
|
Verified
9.0
8
8.5
8
|
Verified
8.8
8
8.8
8
|
Verified
9.4
8
7.7
8
|
Verified
8.8
8
Functionality
9.8
8
|
Verified
9.2
8
8.5
8
|
Verified
9.0
8
9.2
8
|
Verified
9.2
8
9.2
8
|
Verified
8.5
8
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.9
111
9.3
6
Incident Management
Feature Not Available
9.4
6
8.6
102
8.9
6
8.3
103
8.9
6
7.9
84
9.7
6
7.9
86
9.7
6
Reporting
7.9
89
9.2
6
7.9
86
9.4
6
Feature Not Available
9.4
6
Access & Usability
6.6
54
8.9
6
7.8
84
9.4
6
7.9
76
9.4
6
7.7
61
9.2
6
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM
BMC Helix ITSM
IBM Maximo IT
IBM Maximo IT
BMC Helix ITSM and IBM Maximo IT are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM
BMC Helix ITSM has no unique categories
IBM Maximo IT
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
BMC Helix ITSM
Small-Business(50 or fewer emp.)
4.5%
Mid-Market(51-1000 emp.)
20.1%
Enterprise(> 1000 emp.)
75.4%
IBM Maximo IT
IBM Maximo IT
Small-Business(50 or fewer emp.)
33.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
33.3%
Reviewers' Industry
BMC Helix ITSM
BMC Helix ITSM
Information Technology and Services
33.8%
Telecommunications
8.9%
Hospital & Health Care
6.7%
Computer Software
6.3%
Higher Education
3.7%
Other
40.5%
IBM Maximo IT
IBM Maximo IT
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Most Helpful Reviews
BMC Helix ITSM
BMC Helix ITSM
Most Helpful Favorable Review
LW
Lenny W.
Verified User in Education Management

The flexibility of the product. I have taught others, developed, administered and used the product for over 20 years. I have seen other products and still could not break away from BMC Remedy and what it has to offer. I love the product so much that I...

Most Helpful Critical Review
Verified User in Telecommunications
GT
Verified User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

IBM Maximo IT
IBM Maximo IT
Most Helpful Favorable Review
Verified User
G
Verified User in Computer Software

Great integration and multiple functions availability

Most Helpful Critical Review
AK
Abdullah K.
Verified User in Information Technology and Services

Old school, not an ESM, Reporting is not good.

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BMC Helix ITSM
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IBM Maximo IT
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Discussions
BMC Helix ITSM
BMC Helix ITSM Discussions
Monty the Mongoose crying
BMC Helix ITSM has no discussions with answers
IBM Maximo IT
IBM Maximo IT Discussions
Monty the Mongoose crying
IBM Maximo IT has no discussions with answers