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Compare Birdeye and Yext 
At a Glance
Market Segments
Small-Business (53.0% of reviews)
Enterprise (41.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,334)4.7 out of 5
Market Segments
Small-Business (53.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeYext
Star Rating
(829)4.4 out of 5
Market Segments
Enterprise (41.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Ease of Use with a score of 9.3 compared to Yext's 8.5, making it more intuitive for small businesses to navigate and utilize effectively.
- Reviewers mention that Birdeye's Quality of Support is notably higher at 9.4, while Yext scores 8.5, indicating that users find Birdeye's customer service more responsive and helpful.
- G2 users highlight that Birdeye's Reputation Management features, scoring 9.3, provide more comprehensive tools for monitoring and responding to customer feedback compared to Yext's 8.6.
- Users on G2 say that Birdeye's Online Listings management is superior, scoring 9.1, which helps businesses maintain accurate and consistent information across platforms, while Yext scores 8.9.
- Reviewers mention that Birdeye's Analytics capabilities, with a score of 9.0, offer deeper insights into customer interactions compared to Yext's 8.4, making it easier for businesses to track performance.
- Users report that Birdeye's Social Media Management features, scoring 8.7, provide better tools for engagement and scheduling than Yext's 7.3, which can be crucial for businesses looking to enhance their online presence.
Featured Products
Sponsored
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Customer Self-Service
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SeoSamba Marketing Operating System
(17)
Customer Self-Service
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableYext
No pricing availableFree Trial
Birdeye
Free Trial is available
Yext
Free Trial is available
Ratings
Meets Requirements
9.3
2,843
8.7
664
Ease of Use
9.3
2,897
8.5
681
Ease of Setup
9.1
2,016
8.3
485
Ease of Admin
9.3
1,740
8.5
362
Quality of Support
9.4
2,731
8.5
632
Has the product been a good partner in doing business?
9.5
1,743
8.6
364
Product Direction (% positive)
9.4
2,809
8.4
647
Features by Category
Content
Not enough data
8.2
89
Not enough data
7.8
89
Not enough data
7.8
83
Not enough data
7.6
80
Not enough data
8.1
83
Not enough data
8.0
86
Not enough data
8.3
91
Not enough data
8.1
89
Not enough data
8.3
84
Design
Not enough data
7.8
82
Not enough data
7.6
79
Not enough data
8.0
81
Not enough data
7.8
85
Platform
Not enough data
8.1
88
Not enough data
8.3
93
Not enough data
8.1
89
Not enough data
8.5
96
Not enough data
8.5
93
Not enough data
8.0
80
Not enough data
8.1
98
Not enough data
8.2
84
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.9
14
Not enough data
8.8
17
Not enough data
8.5
17
Administration
Not enough data
8.3
18
Not enough data
8.1
17
Not enough data
8.6
16
Not enough data
7.7
17
Standards
Not enough data
8.2
20
Not enough data
7.5
16
Not enough data
7.9
11
Not enough data
7.7
13
Agentic AI - Digital Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
369
|
Verified
Not enough data
8.5
367
|
Verified
Not enough data
8.8
371
|
Verified
Not enough data
8.9
368
|
Verified
Not enough data
Channels
8.9
385
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
385
|
Verified
Not enough data
8.0
309
|
Verified
Not enough data
8.3
301
|
Verified
Not enough data
Customers
8.9
373
|
Verified
Not enough data
8.8
363
Not enough data
9.0
372
|
Verified
Not enough data
8.7
357
|
Verified
Not enough data
8.6
339
Not enough data
Agentic AI - Conversational Marketing
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Analytics
Not enough data
8.2
50
Not enough data
7.8
48
Not enough data
7.8
48
Not enough data
8.3
51
Not enough data
8.0
48
Not enough data
7.8
45
Content Management
Not enough data
7.9
45
Not enough data
8.0
46
Not enough data
8.1
46
Design & Development
Not enough data
8.0
45
Not enough data
8.0
45
Not enough data
8.1
49
Agentic AI - Digital Experience Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
9.6
16
Content Discovery
Not enough data
9.6
17
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.4
13
Not enough data
9.6
15
Not enough data
9.1
13
Generative AI
Not enough data
7.6
9
Not enough data
7.6
9
Administration
Not enough data
8.6
38
Not enough data
8.4
35
Not enough data
7.9
38
Knowledge Management
Not enough data
9.2
41
Not enough data
8.6
33
Not enough data
8.5
41
Compliance
Not enough data
8.8
34
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.5
31
Customer Support
Not enough data
8.7
31
Not enough data
8.4
30
Not enough data
7.8
23
Data Security
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
9.0
32
Not enough data
8.5
26
Administration
Not enough data
8.1
32
Not enough data
9.0
39
Not enough data
9.0
37
Generative AI
Not enough data
7.8
17
Business Tools
Not enough data
8.8
78
Not enough data
8.4
50
Not enough data
8.0
48
Not enough data
8.3
67
Not enough data
8.0
52
Customer Tools
Not enough data
9.2
87
Not enough data
8.9
73
Not enough data
8.7
61
Not enough data
8.4
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
241
Not enough data
9.1
239
Not enough data
8.8
219
Not enough data
9.1
251
Not enough data
Feature Not Available
Not enough data
8.9
216
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.1
235
Not enough data
9.0
234
Not enough data
8.6
177
Not enough data
8.4
180
Not enough data
8.3
162
Not enough data
8.7
178
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Listing Management
8.8
370
|
Verified
9.0
186
|
Verified
8.8
345
|
Verified
8.7
169
|
Verified
8.4
301
8.4
193
|
Verified
8.8
366
|
Verified
8.7
189
|
Verified
Performance
9.0
415
|
Verified
8.6
195
|
Verified
9.0
414
|
Verified
8.4
192
|
Verified
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Knowledge Pages
Not enough data
8.6
60
Not enough data
8.6
52
Not enough data
8.5
51
Not enough data
8.1
48
Not enough data
8.0
44
Not enough data
8.7
56
Not enough data
8.7
53
Knowledge Dissemination
Not enough data
8.7
61
Not enough data
8.9
58
Not enough data
8.8
62
Not enough data
8.7
59
Not enough data
8.3
55
Not enough data
8.4
40
Not enough data
8.6
54
Not enough data
8.5
51
Not enough data
8.6
56
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
8.5
165
8.0
105
9.1
316
|
Verified
8.9
119
|
Verified
9.2
330
|
Verified
8.7
124
|
Verified
9.4
336
|
Verified
8.6
106
|
Verified
8.9
305
7.1
86
|
Verified
9.1
337
|
Verified
8.2
125
|
Verified
Publishing
Not enough data
9.5
7
Not enough data
9.4
6
Not enough data
Not enough data
Development
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
8.7
5
Not enough data
7.7
5
Analytics
Not enough data
9.0
5
Not enough data
8.6
6
Agentic AI - Headless CMS
Not enough data
Not enough data
Content & Collaboration
8.6(won by 0.4)
321
8.2
77
8.3
317
8.4(won by 0.1)
75
8.7(won by 0.5)
325
8.2
72
8.3(won by 0.1)
310
8.2
75
8.7(won by 0.4)
320
8.3
80
8.5(won by 0.2)
315
8.3
71
Social Management
8.7(won by 0.7)
362
8.0
114
8.9(won by 0.3)
358
8.6
115
8.5(won by 0.3)
350
8.2
113
8.8(won by 0.5)
353
8.3
115
7.9(won by 0.3)
336
7.6
100
8.4(won by 0.4)
331
8.0
71
8.4(won by 0.5)
285
7.9
69
Agentic AI - Social Media Management
Not enough data
6.9(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.1(won by default)
7
Compatibility
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
8.5
10
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.8
12
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
8.8
8
Not enough data
9.3
12
Functionality
Not enough data
8.0
11
Not enough data
8.7
13
Not enough data
8.2
11
Analytics
8.7
453
Not enough data
8.9
449
Not enough data
8.7
432
Not enough data
8.1
380
Not enough data
Customization
8.5
388
Not enough data
8.3
373
Not enough data
8.6
398
Not enough data
8.4
380
Not enough data
Generative AI
8.7
322
Not enough data
8.7
321
Not enough data
Agentic AI - Experience Management
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Search Setup
Not enough data
8.3
23
Not enough data
8.0
23
Not enough data
8.3
25
Not enough data
8.2
19
Product Discovery
Not enough data
8.2
23
Not enough data
8.1
22
Not enough data
8.3
23
Not enough data
7.7
18
Not enough data
8.5
23
Integration
Not enough data
8.4
21
Not enough data
7.6
18
Not enough data
7.6
17
Patient-Centered Functions
9.1
185
Not enough data
9.3
181
Not enough data
8.0
165
Not enough data
8.9
176
Not enough data
7.8
162
Not enough data
Operations
8.9
186
Not enough data
8.7
176
Not enough data
8.1
181
Not enough data
8.8
175
Not enough data
9.0
177
Not enough data
8.1
169
Not enough data
8.0
164
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
213
Not enough data
8.7
211
Not enough data
8.7
202
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
218
Not enough data
8.8
206
Not enough data
8.9
214
Not enough data
8.8
207
Not enough data
Feature Not Available
Not enough data
8.8
202
Not enough data
9.0
217
Not enough data
Generative AI
8.6
134
Not enough data
8.8
131
Not enough data
Page Customization
Not enough data
7.7
31
Not enough data
7.9
28
Not enough data
8.0
29
Not enough data
8.3
27
Page Optimization
Not enough data
7.3
22
Not enough data
8.2
28
Not enough data
8.3
30
Not enough data
8.3
32
Integrations
Not enough data
7.8
23
Not enough data
7.8
21
Not enough data
8.5
25
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Feedback Management
8.7
453
Not enough data
8.6
449
Not enough data
9.1
531
Not enough data
Feedback Analysis
8.7
459
Not enough data
8.8
463
Not enough data
8.7
453
Not enough data
Feedback Sources
9.5
593
Not enough data
9.1
512
Not enough data
Feature Not Available
Not enough data
9.0
483
Not enough data
Generative AI
8.8
354
Not enough data
8.8
349
Not enough data
Conversational Platform
8.8
368
Not enough data
Feature Not Available
Not enough data
8.8
323
Not enough data
8.9
292
Not enough data
Support Automation
8.7
315
Not enough data
8.7
322
Not enough data
8.8
314
Not enough data
8.7
279
Not enough data
Generative AI
8.4
218
Not enough data
8.4
216
Not enough data
Generative AI
8.6
167
Not enough data
8.6
164
Not enough data
8.2
156
Not enough data
Communication
9.1
338
|
Verified
Not enough data
9.1
363
|
Verified
Not enough data
8.6
251
Not enough data
9.2
337
|
Verified
Not enough data
8.5
229
Not enough data
Internal Use
8.9
402
|
Verified
Not enough data
9.0
334
|
Verified
Not enough data
8.7
252
Not enough data
8.9
257
Not enough data
9.2
316
|
Verified
Not enough data
8.7
256
Not enough data
Generative AI
Not enough data
7.9
55
Self-Service Experience
Not enough data
8.5
78
Not enough data
8.3
71
Not enough data
8.1
69
Not enough data
7.9
67
Not enough data
8.6
68
Self-Service Platform
Not enough data
8.6
75
Not enough data
8.6
72
Not enough data
8.3
67
Not enough data
8.2
71
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.9
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Consumer Intelligence
9.2
1536
|
Verified
8.3
149
8.6
1149
|
Verified
7.6
146
|
Verified
8.8
1337
|
Verified
8.0
147
|
Verified
Reporting
Feature Not Available
7.1
99
8.8
1322
|
Verified
7.8
125
|
Verified
9.2
1575
|
Verified
8.5
165
|
Verified
Media Monitoring
8.8
1359
|
Verified
7.6
127
8.7
1177
|
Verified
7.5
111
8.5
1015
7.8
108
In-House Management
Feature Not Available
7.1
95
Feature Not Available
7.6
108
|
Verified
Generative AI
Feature Not Available
7.0
66
Agentic AI - Online Reputation Management
8.4
19
8.1
13
8.5
19
8.3
13
8.7
18
8.3
13
8.8
19
8.3
13
8.9
19
8.3
13
8.5
19
8.1
14
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Yext are categorized as Local Listing Management, Local SEO, Online Reputation Management, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Chatbots, Social Media Suites, and Live Chat
Yext is categorized as Contact Center Knowledge Base, Knowledge Base, Store Locator, Landing Page Builders, Digital Communications Governance, Digital Governance, Digital Experience Platforms (DXP), Headless CMS, Insight Engines, Enterprise Search Software, Web Content Management, Personalization Engines, E-Commerce Search, and Customer Self-Service
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.6%
Hospital & Health Care
9.6%
Construction
7.7%
Medical Practice
6.7%
Marketing and Advertising
5.9%
Other
60.5%
Financial Services
20.1%
Hospital & Health Care
9.6%
Marketing and Advertising
7.8%
Insurance
7.3%
Retail
6.9%
Other
48.3%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Andrew D.
Verified User in Furniture
The ability to take a payment through the encrypted platform and the versatility that it offers
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Yext
Most Helpful Favorable Review
Kyle A.
Verified User in Internet
Updates go live almost immediately and the social media management options are great for SMBs who are strapped from time and cash.
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Andrew D.
Verified User in Furniture
The ability to take a payment through the encrypted platform and the versatility that it offers
Kyle A.
Verified User in Internet
Updates go live almost immediately and the social media management options are great for SMBs who are strapped from time and cash.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Is YEXT worth the cost?
4 comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
Yext is a company that provides a platform for managing digital knowledge, including business listings, reviews, and other information across various online platforms. It helps businesses ensure that their information is accurate and consistent across the internet, improving their online presence and searchability.
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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