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Compare Birdeye and Podium 
At a Glance
Market Segments
Small-Business (53.1% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
Birdeye
Star Rating
(3,330)4.7 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyePodium
Star Rating
(1,939)4.6 out of 5
Market Segments
Small-Business (60.0% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its Two-Way Text Messaging feature, scoring 9.3, which allows for seamless communication with customers. In contrast, Birdeye's score of 9.1 indicates it is slightly less effective in this area, though still strong.
- Reviewers mention that Birdeye's Quality of Support is notably higher at 9.4 compared to Podium's 9.0. Users appreciate Birdeye's responsive customer service, which they find crucial for resolving issues quickly.
- G2 users highlight that Podium's Ease of Use is rated at 9.3, making it user-friendly for small businesses. However, Birdeye matches this score, indicating both platforms are accessible, but Podium may have a slight edge in user experience.
- Reviewers say that Birdeye's AI capabilities, particularly in AI Text Generation, score 8.6, outperforming Podium's 7.7. Users find Birdeye's AI features more advanced, enhancing their marketing strategies.
- Users on G2 report that Podium's Live Chat feature scores 9.1, which is higher than Birdeye's 8.8. This suggests that Podium may provide a more effective real-time communication tool for engaging with customers.
- Reviewers mention that Birdeye's overall Product Direction is rated at 9.4, compared to Podium's 9.0, indicating that users feel Birdeye is more aligned with future needs and innovations in the market.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Birdeye
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.3
2,839
9.1
1,635
Ease of Use
9.3
2,893
9.3
1,654
Ease of Setup
9.1
2,012
9.2
996
Ease of Admin
9.3
1,737
9.3
839
Quality of Support
9.4
2,727
9.0
1,525
Has the product been a good partner in doing business?
9.5
1,740
9.2
855
Product Direction (% positive)
9.4
2,805
9.0
1,625
Features by Category
Messenger
8.8
369
|
Verified
8.3
143
8.5
367
|
Verified
7.7
192
8.8
371
|
Verified
9.1
208
8.9
368
|
Verified
Feature Not Available
Channels
8.9
385
|
Verified
8.0
198
8.9
376
|
Verified
8.6
207
9.0
385
|
Verified
9.3
223
8.0
309
|
Verified
Feature Not Available
8.3
301
|
Verified
8.0
181
Customers
8.9
373
|
Verified
8.2
137
8.8
363
8.4
141
9.0
372
|
Verified
8.5
209
8.7
357
|
Verified
8.3
209
8.6
339
8.5
209
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
55
Not enough data
8.6
54
Not enough data
9.2
55
Platform Data
Not enough data
9.3
55
Not enough data
9.1
55
Platform Additional Functionality
Not enough data
8.6
53
Not enough data
9.1
55
Not enough data
9.5
55
Platform Content
Not enough data
9.2
52
Agentic AI - Automotive Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
240
8.7
205
|
Verified
9.1
238
9.3
217
|
Verified
8.8
218
8.4
163
9.1
250
8.6
217
|
Verified
Feature Not Available
8.4
191
|
Verified
8.9
215
8.5
192
|
Verified
8.9
226
8.6
211
|
Verified
Feature Not Available
8.6
193
|
Verified
SMS Platform
9.1
234
8.6
202
|
Verified
9.0
233
8.7
202
|
Verified
8.6
176
Feature Not Available
8.4
179
7.8
180
|
Verified
8.3
162
Feature Not Available
8.7
177
8.3
184
|
Verified
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3
283
Not enough data
8.2
283
Not enough data
Feature Not Available
Design
Not enough data
8.4
299
Not enough data
Feature Not Available
Not enough data
8.7
335
Not enough data
8.5
326
Not enough data
8.7
299
Generative AI
Not enough data
7.9
196
Not enough data
7.8
191
Listing Management
8.8
369
|
Verified
Not enough data
8.8
344
|
Verified
Not enough data
8.4
300
Not enough data
8.8
365
|
Verified
Not enough data
Performance
8.9
414
|
Verified
Not enough data
9.0
413
|
Verified
Not enough data
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.5
163
Not enough data
9.1
314
|
Verified
Not enough data
9.2
328
|
Verified
Not enough data
9.3
334
|
Verified
Not enough data
8.8
303
Not enough data
9.1
335
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
319
Not enough data
8.3(won by default)
315
Not enough data
8.7(won by default)
323
Not enough data
8.3(won by default)
308
Not enough data
8.7(won by default)
318
Not enough data
8.5(won by default)
313
Not enough data
Social Management
8.7(won by default)
360
Not enough data
8.9(won by default)
356
Not enough data
8.5(won by default)
348
Not enough data
8.8(won by default)
351
Not enough data
7.9(won by default)
334
Not enough data
8.4(won by default)
329
Not enough data
8.4(won by default)
283
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.7
453
Not enough data
8.9
449
Not enough data
8.7
432
Not enough data
8.1
380
Not enough data
Customization
8.5
388
Not enough data
8.3
373
Not enough data
8.6
398
Not enough data
8.4
380
Not enough data
Generative AI
8.7
322
Not enough data
8.7
321
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
9.1
185
Not enough data
9.3
181
Not enough data
8.0
165
Not enough data
8.9
176
Not enough data
7.8
162
Not enough data
Operations
8.9
186
Not enough data
8.7
176
Not enough data
8.1
181
Not enough data
8.8
175
Not enough data
9.0
177
Not enough data
8.1
169
Not enough data
8.0
164
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
213
8.9
25
8.7
211
8.3
26
8.7
202
8.8
26
Feature Not Available
Feature Not Available
Feature Not Available
8.3
25
Platform
9.0
218
Feature Not Available
8.8
206
Feature Not Available
8.9
214
8.8
24
8.8
207
8.8
24
Feature Not Available
Feature Not Available
8.8
202
9.1
25
9.0
217
9.2
24
Generative AI
8.6
134
8.3
25
8.8
131
8.1
24
Feedback Management
8.7
453
Not enough data
8.6
449
Not enough data
9.1
531
Not enough data
Feedback Analysis
8.7
459
Not enough data
8.8
463
Not enough data
8.7
453
Not enough data
Feedback Sources
9.5
593
Not enough data
9.1
512
Not enough data
Feature Not Available
Not enough data
9.0
483
Not enough data
Generative AI
8.8
354
Not enough data
8.8
349
Not enough data
Conversational Platform
8.8
368
8.7
274
Feature Not Available
8.5
231
8.8
323
8.4
145
8.9
292
8.6
159
Support Automation
8.7
315
8.6
236
8.7
322
8.4
144
8.8
314
8.8
147
8.7
279
8.2
152
Generative AI
8.4
218
7.8
131
8.4
216
7.8
133
Data
Not enough data
8.3
32
Not enough data
9.0
33
Interaction
Not enough data
8.4
34
Not enough data
8.6
33
Not enough data
8.6
33
Not enough data
8.7
33
Not enough data
8.9
32
Learning
Not enough data
8.6
33
Not enough data
8.2
34
Content Generation
Not enough data
8.4
34
Not enough data
8.2
34
System
Not enough data
Feature Not Available
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.9
32
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
166
8.0
205
8.6
163
7.8
202
8.2
156
Feature Not Available
Communication
9.1
337
|
Verified
9.2
651
|
Verified
9.1
362
|
Verified
9.1
676
|
Verified
8.6
251
8.1
462
9.2
336
|
Verified
9.0
618
|
Verified
8.5
229
7.4
249
Internal Use
8.9
401
|
Verified
8.3
570
|
Verified
9.0
333
|
Verified
9.0
631
|
Verified
8.7
252
8.7
602
|
Verified
8.9
256
8.6
581
|
Verified
9.2
316
|
Verified
8.8
588
|
Verified
8.7
255
8.5
554
|
Verified
Platform Basics - VoIP Providers
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
4.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.4
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
28
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
8.4
31
Agentic AI - Customer Advocacy
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Consumer Intelligence
9.2
1532
|
Verified
9.1
612
|
Verified
8.6
1145
|
Verified
8.5
501
8.8
1333
|
Verified
8.5
542
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1319
|
Verified
8.4
509
|
Verified
9.2
1571
|
Verified
9.0
631
|
Verified
Media Monitoring
8.8
1356
|
Verified
8.5
502
8.7
1174
|
Verified
7.3
184
8.5
1012
8.3
496
In-House Management
Feature Not Available
8.6
490
Feature Not Available
8.6
488
|
Verified
Generative AI
Feature Not Available
7.7
129
Agentic AI - Online Reputation Management
8.2
15
Not enough data
8.1
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
8.1
15
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Podium are categorized as Conversational Support, SMS Marketing, Conversational Marketing, Chatbots, Online Reputation Management, and Live Chat
Unique Categories
Podium is categorized as AI Agents For Business Operations, AI Chatbots, AI Agents, VoIP Providers, Automotive Marketing, Customer Communications Management, and Shared Inbox
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.6%
Hospital & Health Care
9.6%
Construction
7.7%
Medical Practice
6.7%
Marketing and Advertising
5.9%
Other
60.5%
Automotive
20.1%
Retail
13.8%
Consumer Services
9.3%
Construction
8.0%
Furniture
6.3%
Other
42.4%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Andrew D.
Verified User in Furniture
The ability to take a payment through the encrypted platform and the versatility that it offers
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Andrew D.
Verified User in Furniture
The ability to take a payment through the encrypted platform and the versatility that it offers
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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