The interface and process are simple enough, and I like the fact that I'm dealing directly with real humans that I can hop on a call with. Also, they reply pretty swiftly.
tldr; missed the deadline to file my business return and bungled my personal return. Bench did not file my business return with NYC on time. When I received notices from the city and asked Bench, they replied that they did not do municipal filings....
Communication and dashboard. Everything about the process is perfectly set up for a high frequency operator
Lack of any proactive outreach from account managers.
The interface and process are simple enough, and I like the fact that I'm dealing directly with real humans that I can hop on a call with. Also, they reply pretty swiftly.
Communication and dashboard. Everything about the process is perfectly set up for a high frequency operator
tldr; missed the deadline to file my business return and bungled my personal return. Bench did not file my business return with NYC on time. When I received notices from the city and asked Bench, they replied that they did not do municipal filings....
Lack of any proactive outreach from account managers.