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Compare BambooHR and Freshteam by Freshworks 
At a Glance
Market Segments
Mid-Market (65.3% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
Contact Us Per Month
$0.00
BambooHR
Star Rating
(2,586)4.4 out of 5
Market Segments
Mid-Market (65.3% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free Trial is available
Browse all 2 pricing plansFreshteam by Freshworks
Star Rating
(290)4.4 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BambooHR excels in its "Employee Self Service" features, particularly the "Web Portal" which received a score of 8.8, making it easy for employees to access their information. In contrast, Freshteam by Freshworks has a slightly lower score of 8.2 in the same area, indicating that users find BambooHR's portal more user-friendly.
- Reviewers mention that BambooHR's "Time, Attendance, and PTO" management is robust with a score of 8.6, while Freshteam's performance in this area is not as strong, scoring 8.0. This suggests that BambooHR provides a more comprehensive solution for tracking employee time and attendance.
- G2 users highlight BambooHR's "Reporting" capabilities, scoring 8.9, which allows for detailed insights into HR metrics. Freshteam by Freshworks, however, shines in "Reporting" with a score of 9.0, indicating that users find its reporting features more effective for their needs.
- Users on G2 report that BambooHR's "Integration" capabilities, particularly with APIs, scored 7.6, which some users found limiting. In contrast, Freshteam by Freshworks scored 8.3 in "Core HR Integration," suggesting a more seamless experience when connecting with other systems.
- Reviewers mention that BambooHR's "Quality of Support" is rated at 8.8, indicating a strong customer service experience. Freshteam by Freshworks, while still respectable at 8.4, may not provide the same level of support, which could be a deciding factor for users who prioritize customer service.
- Users say that BambooHR's "Performance Reviews" feature, with a score of 8.6, is effective but lacks some customization options. Freshteam by Freshworks, however, offers a higher score of 9.4 in "Onboarding," indicating that users find its onboarding process more streamlined and effective for new hires.
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Pricing
Entry-Level Pricing
BambooHR
Pro
Contact Us
Per Month
A complete, flexible HR platform. Ideal for scaling companies looking to level up their employee experience.
- HR Data
- HR Reporting
- Hiring
Freshteam by Freshworks
Free forever
$0.00
Basic HR for small organizations (up to 50 emp)
- Up to 3 published job postings
- Recruitment Team Inbox
- Basic Career Site
Free Trial
BambooHR
Free Trial is available
Freshteam by Freshworks
Free Trial is available
Ratings
Meets Requirements
8.6
2,208
8.5
196
Ease of Use
9.2
2,244
8.9
196
Ease of Setup
8.8
1,372
8.3
103
Ease of Admin
9.0
1,427
8.6
102
Quality of Support
8.8
1,899
8.5
182
Has the product been a good partner in doing business?
9.0
1,406
8.7
100
Product Direction (% positive)
8.7
2,132
8.5
161
Features by Category
Core HR
8.7
1340
Not enough data
8.6
1329
Not enough data
5.4
673
Not enough data
7.4
1071
Not enough data
7.7
1090
Not enough data
7.2
926
Not enough data
Generative AI
6.2
452
Not enough data
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Employee Self Service
8.9
380
Not enough data
7.9
358
Not enough data
8.2
376
Not enough data
Administration
8.5
375
Not enough data
8.8
397
Not enough data
8.9
372
Not enough data
6.9
301
Not enough data
8.4
353
Not enough data
8.0
320
Not enough data
8.6
375
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Taxes
8.1
355
Not enough data
8.0
346
Not enough data
8.1
339
Not enough data
Integration
7.5
311
Not enough data
7.9
350
Not enough data
6.9
294
Not enough data
8.2
332
Not enough data
Platform
8.6
368
Not enough data
8.8
368
Not enough data
8.9
363
Not enough data
8.5
351
Not enough data
Logistics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
15
Not enough data
8.9
14
Not enough data
9.2
38
Editing & Design
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
Feature Not Available
Not enough data
8.9
19
Not enough data
8.8
17
Agentic AI - Org Chart
Not enough data
Not enough data
Not enough data
Not enough data
Basics
7.9
307
Not enough data
8.7
348
Not enough data
8.5
350
Not enough data
Content
8.2
338
Not enough data
7.7
314
Not enough data
7.9
319
Not enough data
Logistics
7.6
287
Not enough data
8.7
373
Not enough data
Recruiting and Onboarding
8.8
485
Not enough data
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Platform Basics
Not enough data
Feature Not Available
Not enough data
9.3
21
Not enough data
Feature Not Available
Not enough data
8.7
21
Platform Functionality
Not enough data
8.2
21
Not enough data
8.6
21
Platform Data
Not enough data
8.9
18
Not enough data
8.9
22
Not enough data
8.6
19
Not enough data
Feature Not Available
Basics
8.6
376
9.0
21
7.8
310
8.9
19
8.6
345
9.5
22
Additional Functionality
Feature Not Available
9.2
24
8.5
336
9.2
20
8.6
362
8.4
18
Content
8.4
349
9.0
19
8.5
361
9.3
16
Recruiting and Onboarding
8.3
465
8.7
23
7.6
873
8.8
57
8.7
507
9.4
40
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Performance reviews
8.0
508
|
Verified
Not enough data
8.0
535
|
Verified
Not enough data
8.3
539
|
Verified
Not enough data
Goals
8.1
554
|
Verified
Not enough data
7.4
487
|
Verified
Not enough data
Feedback
8.1
530
Not enough data
8.2
527
Not enough data
6.6
380
Not enough data
6.6
425
Not enough data
Data
8.3
552
|
Verified
Not enough data
8.3
551
|
Verified
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Recruitment Platform - Recruitment Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Recruitment AI - Recruitment Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Recruitment Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
5.3
16
Not enough data
5.1
16
Not enough data
4.8
16
Not enough data
Sourcing
7.5
637
7.8
83
8.7
791
8.4
100
7.9
717
8.2
91
7.8
698
8.0
93
7.8
696
8.2
96
6.9
7
Not enough data
9.5
7
Not enough data
6.0
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Candidate Management
8.4
717
8.6
106
7.7
687
8.4
101
8.7
813
8.8
106
6.8
515
8.9
100
8.7
789
8.8
104
8.3
747
8.6
105
6.7
485
8.5
96
Feature Not Available
8.4
87
8.1
7
Not enough data
9.2
8
Not enough data
7.9
7
Not enough data
6.9
8
Not enough data
8.3
8
Not enough data
6.9
6
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Platform - Applicant Tracking Systems (ATS)
8.6
7
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
9.5
7
Not enough data
8.6
6
Not enough data
AI - Applicant Tracking Systems (ATS)
4.4
6
Not enough data
4.2
6
Not enough data
5.0
6
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Feature Not Available
8.9
22
8.6
1114
8.7
21
8.8
1169
8.8
20
6.1
611
Feature Not Available
8.4
1017
9.1
45
8.3
1014
8.7
42
Platform Additional Functionality
8.8
1171
9.3
51
8.5
1048
Feature Not Available
7.0
703
Feature Not Available
8.6
1117
Feature Not Available
8.8
1163
9.1
50
Platform Data
7.2
718
Feature Not Available
8.2
948
9.2
24
8.4
863
Feature Not Available
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Recruiting and Onboarding
7.6
873
8.8
57
8.8
1137
9.4
50
Platform Basics
Not enough data
8.8
25
|
Verified
Not enough data
9.2
34
|
Verified
Not enough data
8.6
28
|
Verified
Platform Content
Not enough data
8.8
29
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
8.8
31
|
Verified
Not enough data
8.7
30
|
Verified
Platform Performance
Not enough data
8.7
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
9.0
23
Platform Additional Functionality
Not enough data
9.5
34
|
Verified
Not enough data
8.9
33
|
Verified
Platform
7.8
1372
7.8
49
7.3
1082
7.7
35
7.3
1070
7.9
35
8.7
1414
8.5
60
8.5
1322
8.6
58
8.4
1288
7.6
47
8.3
1355
8.1
45
8.5
1391
8.6
53
Workforce Management Platform Features
7.1
499
Not enough data
6.0
377
Not enough data
8.1
647
Not enough data
8.9
759
Not enough data
7.4
432
Not enough data
Feature Not Available
Not enough data
8.2
599
Not enough data
8.8
708
Not enough data
6.3
373
Not enough data
7.6
472
Not enough data
Categories
Categories
Shared Categories
BambooHR and Freshteam by Freshworks are categorized as Candidate Relationship Management, Onboarding, and Applicant Tracking Systems (ATS)
Unique Categories
BambooHR is categorized as Job Description Management, Core HR, Workforce Management, Performance Management, HCM Software, and Payroll
Freshteam by Freshworks is categorized as Recruitment Platforms, Org Chart, Recruitment Marketing, and Absence Management
Reviews
Reviewers' Company Size
BambooHR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshteam by Freshworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.6%
Computer Software
11.3%
Non-Profit Organization Management
5.6%
Construction
5.4%
Hospital & Health Care
4.4%
Other
61.6%
Information Technology and Services
25.8%
Computer Software
16.0%
Marketing and Advertising
6.9%
Staffing and Recruiting
4.4%
Internet
4.4%
Other
42.5%
Most Helpful Reviews
BambooHR
Most Helpful Favorable Review
Leslie C.
Verified User in Marketing and Advertising
I like the usability of Bamboo, and the simple design that makes ESS so simple for our employees. I also LOVE the simplicity of the app. there's an app for everything these days, and so often they are not useful. Our employees are always using their phones,...
Most Helpful Critical Review
Verified User in Computer Software
- No option for adding international holiday *calendars* but US one is built-in. - No option to set different working hours per site (8 hours are NOT the default for EVERYONE). - Even if I edit my week starting on Sunday, bamboo still insists to call Sunday...
Freshteam by Freshworks
Most Helpful Favorable Review
B Sandeep K.
Verified User in Information Technology and Services
The organizer. All profiles can be accessible in single database and the best part is the UI is very simple, for end user it is very easy to understand.
Most Helpful Critical Review
Verified User in Financial Services
There is so much, features we were told would be out in 2022 have not materialised, support is awful, random holidays are being deducted for no reason. There are so many improvements i would want to see but these are already available with competitors so i...
Leslie C.
Verified User in Marketing and Advertising
I like the usability of Bamboo, and the simple design that makes ESS so simple for our employees. I also LOVE the simplicity of the app. there's an app for everything these days, and so often they are not useful. Our employees are always using their phones,...
B Sandeep K.
Verified User in Information Technology and Services
The organizer. All profiles can be accessible in single database and the best part is the UI is very simple, for end user it is very easy to understand.
Verified User in Computer Software
- No option for adding international holiday *calendars* but US one is built-in. - No option to set different working hours per site (8 hours are NOT the default for EVERYONE). - Even if I edit my week starting on Sunday, bamboo still insists to call Sunday...
Verified User in Financial Services
There is so much, features we were told would be out in 2022 have not materialised, support is awful, random holidays are being deducted for no reason. There are so many improvements i would want to see but these are already available with competitors so i...
Discussions
Does anyone else use the Original Hire Date and Hire Date field to show FT and PT hire dates?
3 comments
EM
I would love to do that for a current client project but can’t even find where the original hire date option is or how to add it on the advantage package Read more
What's the scoop on the 7-day free trial?
2 comments
TI
The system worked for us on the trial but they couldn't deliver during implementation.Read more
Am I locked into a contract when working with BambooHR?
2 comments
TI
No contracts only month to monthRead more
What is the best way to manage onboarding process
1 comment
MM
Good to have a flow-through Freshteams, Mail communication is much easier.Read more
Freshteam by Freshworks has no more discussions with answers
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