Introducing G2.ai, the future of software buying.Try now
Compare Avalara and Vertex 
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Enterprise (55.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avalara
Star Rating
(656)4.0 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AvalaraVertex
Star Rating
(308)4.3 out of 5
Market Segments
Enterprise (55.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about VertexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Avalara excels in its Sales Tax functionality, with a score of 8.0, while Vertex shines even brighter with a score of 8.7, indicating a more robust capability in managing sales tax compliance.
- Reviewers mention that Vertex offers superior VAT management, scoring 8.0 compared to Avalara's 6.2, highlighting Vertex's strength in handling international tax regulations effectively.
- G2 users indicate that Avalara's ease of setup is rated lower at 7.0, while Vertex's score of 8.0 suggests a more user-friendly onboarding experience, making it easier for businesses to get started.
- Users on G2 report that Vertex provides better support quality, with a score of 7.7 compared to Avalara's 6.7, suggesting that Vertex may offer more responsive and helpful customer service.
- Reviewers say that Avalara's Exemptions feature scores 7.4, while Vertex's score of 8.4 indicates a more comprehensive approach to managing tax exemptions, which is crucial for businesses with diverse product lines.
- Users report that both products have similar integration capabilities, but Vertex edges out with a score of 7.8 compared to Avalara's 7.1, suggesting that Vertex may offer a wider range of integrations with other software solutions.
Featured Products
Sponsored
TaxCloud
(28)
Corporate Tax
Visit Website
Sponsored
TaxValet
(60)
Corporate Tax
Visit Website
Sponsored
Kintsugi
(10)
Corporate Tax
Visit Website
Pricing
Entry-Level Pricing
Avalara
No pricing availableVertex
No pricing availableFree Trial
Avalara
Free Trial is available
Vertex
No trial information availableRatings
Meets Requirements
8.1
407
8.3
130
Ease of Use
7.8
521
8.2
211
Ease of Setup
7.0
364
8.0
153
Ease of Admin
7.5
258
8.4
75
Quality of Support
6.7
406
7.7
127
Has the product been a good partner in doing business?
7.0
262
8.1
100
Product Direction (% positive)
7.6
403
7.9
128
Features by Category
Global Shipping
7.9
12
Not enough data
7.3
13
Not enough data
6.5
12
Not enough data
6.9
12
Not enough data
Payments and Pricing
6.5
11
Not enough data
6.1
12
Not enough data
6.8
13
Not enough data
6.3
12
Not enough data
5.9
13
Not enough data
Global ecommerce management
6.9
12
Not enough data
6.5
11
Not enough data
7.1
12
Not enough data
7.0
11
Not enough data
Portals
6.5
10
Not enough data
6.5
10
Not enough data
6.5
10
Not enough data
Tracking
8.0
150
8.7
27
6.3
116
8.0
19
6.7
115
7.7
18
7.4
137
8.4
24
7.1
135
7.4
20
7.4
126
7.4
18
Integrations
7.0
144
7.8
24
Remittance
7.5
143
9.0
23
7.0
139
8.2
24
6.0
117
7.1
17
7.0
128
7.1
17
Agentic AI - Sales Tax and VAT Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Tax Planning
8.5
13
Not enough data
8.6
14
Not enough data
8.8
13
Not enough data
8.7
13
Not enough data
Tax Filing
9.0
14
Not enough data
8.7
14
Not enough data
8.9
15
Not enough data
Workflows
8.6
15
Not enough data
8.8
13
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avalara and Vertex are categorized as SAP Store, Sales Tax and VAT Compliance, and Corporate Tax
Reviews
Reviewers' Company Size
Avalara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vertex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.4%
Computer Software
11.9%
Accounting
8.9%
Manufacturing
6.8%
Wholesale
6.4%
Other
53.5%
Retail
15.3%
Accounting
9.0%
Manufacturing
7.0%
Financial Services
5.0%
Information Technology and Services
4.7%
Other
59.1%
Most Helpful Reviews
Avalara
Most Helpful Favorable Review
Cindy S.
Verified User in Computer Software
I found the example shared by the Avalara team is very useful
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
It’s a bit beyond my comprehensible belief, the experience with these guys. I have been trying to signup and get this service for somewhere around two years. There is no signup link on their website. Just schedule a phone call. Every single phone call...
Vertex
Most Helpful Favorable Review
Charan K.
Verified User in Accounting
The interface is designed well having an easy access.
Most Helpful Critical Review
Heather P.
Verified User in Food & Beverages
Dashboard views - no details from the visuals. Reporting needs to be better. No alerts when there are errors on the returns. Customer Service/premium service teams are not helpful in resolving issues with data on returns. Several times leaving me to...
Cindy S.
Verified User in Computer Software
I found the example shared by the Avalara team is very useful
Charan K.
Verified User in Accounting
The interface is designed well having an easy access.
Verified User in Health, Wellness and Fitness
It’s a bit beyond my comprehensible belief, the experience with these guys. I have been trying to signup and get this service for somewhere around two years. There is no signup link on their website. Just schedule a phone call. Every single phone call...
Heather P.
Verified User in Food & Beverages
Dashboard views - no details from the visuals. Reporting needs to be better. No alerts when there are errors on the returns. Customer Service/premium service teams are not helpful in resolving issues with data on returns. Several times leaving me to...
Discussions
I didn’t know I was supposed to register — do I need to worry about past sales?
2 comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
How many clients are on O Series?
1 comment
Official Response from Vertex
Over 1,500 licenses of O Series have been sold to date encompassing U.S. sales and use tax, VAT, retail, leasing and hospitality solutions. These licenses...Read more
When are O Series data updates made available?
1 comment
Official Response from Vertex
Vertex provides monthly updates to rates, rules, and jurisdictional information. For an On-Premise deployment, the updates are published onto the online...Read more
Can O Series complete Returns?
1 comment
Official Response from Vertex
While O Series can generate reports that support the filing of Returns it provides specific functionality that supports the exporting of transaction detail...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
