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Compare Amazon Lex and Google Cloud Dialogflow 
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Small-Business (45.4% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon LexGoogle Cloud Dialogflow
Star Rating
(134)4.4 out of 5
Market Segments
Small-Business (45.4% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Lex excels in integrations, scoring 9.2, which allows for seamless connectivity with various AWS services, enhancing its functionality for enterprise-level applications. In contrast, Google Cloud Dialogflow also offers strong integrations but is particularly noted for its cross-platform compatibility, making it easier to deploy across different environments.
- Reviewers mention that Amazon Lex has a robust natural language understanding capability, scoring 9.2, which helps in accurately interpreting user intents. However, users on G2 highlight that Google Cloud Dialogflow shines in context management, allowing for more fluid and natural conversations, which is crucial for maintaining user engagement.
- G2 users indicate that Amazon Lex's error learning feature is highly effective, with a score of 9.7, enabling the system to improve over time based on user interactions. Conversely, reviewers mention that Google Cloud Dialogflow's content accuracy is impressive, scoring 9.3, which ensures that the responses generated are relevant and precise.
- Users say that Amazon Lex's personalization features, scoring 8.4, allow for tailored user experiences, particularly beneficial for enterprise applications. In comparison, Google Cloud Dialogflow is praised for its search analytics capabilities, scoring 8.8, which provides valuable insights into user interactions and helps refine the conversational model.
- Reviewers mention that Amazon Lex's quality of support is rated at 8.7, indicating a strong commitment to customer service, which is essential for businesses relying on the software. On the other hand, users report that Google Cloud Dialogflow's ease of setup is rated at 8.3, making it a more accessible option for small businesses looking to implement conversational AI quickly.
- Users on G2 highlight that Amazon Lex's data security measures are robust, which is a significant consideration for enterprises handling sensitive information. In contrast, reviewers mention that Google Cloud Dialogflow's global language support is a standout feature, scoring 8.5, making it a better choice for businesses operating in multilingual environments.
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Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Amazon Lex
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.7
23
8.6
104
Ease of Use
8.4
23
8.6
107
Ease of Setup
8.1
14
8.5
57
Ease of Admin
7.9
14
8.6
48
Quality of Support
8.7
23
8.4
92
Has the product been a good partner in doing business?
8.5
14
8.5
42
Product Direction (% positive)
8.5
23
8.8
105
Features by Category
Compatibility
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Functionality
Not enough data
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Data
Not enough data
8.8
11
Not enough data
9.7
10
Interaction
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
8.3
10
Learning
Not enough data
9.1
9
Not enough data
9.0
12
Content Generation
Not enough data
9.0
10
Not enough data
9.2
12
System
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.9
11
Not enough data
9.2
12
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
27
Not enough data
8.4
29
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Lex and Google Cloud Dialogflow are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Information Technology and Services
22.3%
Computer Software
20.8%
Consulting
5.4%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
43.1%
Most Helpful Reviews
Amazon Lex
Most Helpful Favorable Review
Verified User in Information Technology and Services
I love that you can use both voice and text! Its great for people who arent the best at spelling. I also like that it is pay as you go.
Most Helpful Critical Review
Sahil G.
Verified User in Information Technology and Services
limited capabilities and later on with chatbot launch, its usage became even more limited
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Verified User in Accounting
Getting started remains challenging and there are not enough templates that allow one to get started.
Verified User in Information Technology and Services
I love that you can use both voice and text! Its great for people who arent the best at spelling. I also like that it is pay as you go.
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Sahil G.
Verified User in Information Technology and Services
limited capabilities and later on with chatbot launch, its usage became even more limited
Verified User in Accounting
Getting started remains challenging and there are not enough templates that allow one to get started.
Alternatives
Discussions
What is Amazon Lex used for?
1 comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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