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Compare Aircall and Ring.io 
At a Glance
Market Segments
Small-Business (54.9% of reviews)
Small-Business (73.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free 1 user Per Month
Aircall
Star Rating
(1,305)4.3 out of 5
Market Segments
Small-Business (54.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansRing.io
Star Rating
(61)4.5 out of 5
Market Segments
Small-Business (73.8% of reviews)
Entry-Level Pricing
Free 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its Preview Dialing feature, scoring 9.3, which allows agents to see customer information before making a call, enhancing personalization. In contrast, Ring.io shines with its Progressive Dialing feature, scoring 9.6, which helps agents connect with leads more efficiently by dialing multiple numbers simultaneously.
- Reviewers mention that Aircall's Call Recording feature is highly rated at 9.3, providing users with the ability to review calls for training and quality assurance. Meanwhile, Ring.io's Call Recording feature scores even higher at 9.6, indicating a more robust solution for users who prioritize detailed call analysis.
- G2 users highlight that Aircall's Quality of Support is rated at 8.4, which some users find lacking in responsiveness. In contrast, Ring.io boasts a higher score of 9.4, with reviewers praising their support team for being more accessible and helpful when issues arise.
- Users on G2 report that Aircall's Ease of Setup is rated at 8.7, which some find straightforward but not as intuitive as they hoped. Ring.io, however, has a higher score of 9.2, with users mentioning that the onboarding process is seamless and user-friendly.
- Reviewers mention that Aircall's Mobile SMS functionality scores 8.0, which some users feel could be improved for better engagement. In contrast, Ring.io's Mobile SMS feature scores 9.3, with users praising its effectiveness in reaching customers on-the-go.
- Users say that Aircall's Analytics capabilities, particularly in Call Data, score 9.6, providing valuable insights into call performance. However, Ring.io's Advanced Reporting feature scores 9.5, with users noting that it offers more customizable reporting options that better suit their needs.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Ring.io
Free
Free
1 user Per Month
Your forever-free account
- 1 user
- Power Dialer
- Voicemail Drop
Free Trial
Aircall
Free Trial is available
Ring.io
Free Trial is available
Ratings
Meets Requirements
8.7
1,071
9.2
54
Ease of Use
9.1
1,081
9.3
53
Ease of Setup
8.8
557
9.1
30
Ease of Admin
8.6
406
9.4
24
Quality of Support
8.5
999
9.4
50
Has the product been a good partner in doing business?
8.1
394
9.4
24
Product Direction (% positive)
8.8
1,032
9.6
56
Features by Category
Integrated Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Repeatability and Reportability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.3
22
|
Verified
Not enough data
9.6
19
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.9
18
Not enough data
8.5
20
|
Verified
Not enough data
8.9
17
Not enough data
9.7
24
|
Verified
Automation
Not enough data
8.4
20
Not enough data
8.7
19
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
9.3
20
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
475
|
Verified
9.1
11
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
275
9.3
9
|
Verified
8.0
352
|
Verified
9.5
10
Generative AI
7.8
146
7.3
5
Functions
8.8
475
|
Verified
9.0
13
|
Verified
8.7
459
|
Verified
9.1
15
|
Verified
8.8
443
|
Verified
9.4
13
|
Verified
Feature Not Available
8.8
8
8.7
384
|
Verified
8.1
9
|
Verified
8.9
400
|
Verified
9.0
7
|
Verified
8.8
426
|
Verified
9.6
9
|
Verified
8.8
384
|
Verified
9.5
10
|
Verified
Agentic AI - Contact Center
8.8
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
8.9
11
Not enough data
Administrative
8.8
471
|
Verified
8.5
16
|
Verified
8.9
477
|
Verified
9.2
14
|
Verified
8.7
493
|
Verified
9.0
17
|
Verified
9.0
422
|
Verified
9.1
9
|
Verified
Feature Not Available
Feature Not Available
Platform
8.3
173
Not enough data
8.6
196
Not enough data
8.8
193
Not enough data
9.0
200
Not enough data
9.0
205
Not enough data
8.8
190
Not enough data
8.9
189
Not enough data
Generative AI
7.7
97
Not enough data
Workforce Management
8.9
193
Not enough data
8.9
190
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
205
Not enough data
8.9
204
Not enough data
Platform Basics - VoIP Providers
8.7
13
Not enough data
8.7
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.2
12
Not enough data
7.8
12
Not enough data
Basic Communication
8.8
343
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
221
|
Verified
Not enough data
8.7
251
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
251
Not enough data
8.2
260
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
Advanced Features
8.1
263
Not enough data
Feature Not Available
Not enough data
8.8
297
|
Verified
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.8
7
Administrative
Not enough data
9.8
7
Not enough data
Feature Not Available
Not enough data
9.8
7
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
7.8
6
Not enough data
8.1
6
Not enough data
Calling
9.4
401
9.6
33
8.8
357
9.2
27
9.2
396
8.8
27
9.2
404
9.6
31
Not enough data
Not enough data
Contacts
8.9
391
9.4
29
8.7
370
9.2
27
Feature Not Available
9.2
26
Insights
8.6
386
9.2
28
8.7
372
9.0
32
Feature Not Available
9.2
30
7.8
321
8.7
24
Feature Not Available
8.0
20
Not enough data
Not enough data
Phone Number Management
Not enough data
9.4
15
Not enough data
8.6
14
Not enough data
8.9
16
Tracking
Not enough data
Feature Not Available
Not enough data
9.2
14
Not enough data
8.8
14
Analytics
Not enough data
9.6
19
Not enough data
9.7
19
Not enough data
9.5
16
Not enough data
8.2
14
Call Routing
Not enough data
9.2
14
Not enough data
8.9
16
Not enough data
8.4
15
Administration
Not enough data
8.2
13
Not enough data
8.9
14
Not enough data
9.0
16
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Ring.io are categorized as Outbound Call Tracking and Contact Center
Unique Categories
Aircall is categorized as VoIP Providers and Call Center Infrastructure (CCI)
Ring.io is categorized as Auto Dialer, Inbound Call Tracking, Sales Performance Management, SMS Marketing, Sales Engagement, and Email Tracking
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ring.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
6.0%
Financial Services
5.8%
Telecommunications
3.4%
Other
67.2%
Computer Software
26.2%
Marketing and Advertising
19.7%
Financial Services
8.2%
Information Technology and Services
6.6%
Real Estate
4.9%
Other
34.4%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Ring.io
Most Helpful Favorable Review
Verified User in Internet
ease of use, not to many unneeded buttons. but customer support is great
Most Helpful Critical Review
Verified User in Consumer Services
not very user friendly or very intuitive.
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Verified User in Internet
ease of use, not to many unneeded buttons. but customer support is great
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Consumer Services
not very user friendly or very intuitive.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is Ring.io used for?
2 comments
Official Response from Ring.io
Ring.io is a tool that helps salespeople communicate better and sell more. It lets them make calls, send messages, and keep track of all these activities...Read more
Ring.io has no more discussions with answers
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