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- Ada Software
- Zoom Virtual Agent
- Ada Software-vs-Zoom Virtual Agent
Compare Ada Software and Zoom Virtual Agent 
At a Glance
Market Segments
Mid-Market (61.4% of reviews)
Mid-Market (78.7% of reviews)
Entry-Level Pricing
No pricing available
$ < 50,000 annual customer service requests
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AdaZoom Virtual Agent
Star Rating
(188)4.5 out of 5
Market Segments
Mid-Market (78.7% of reviews)
Entry-Level Pricing
$ < 50,000 annual customer service requests
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Virtual Agent excels in its Quality of Support, with a score of 9.0, while Ada shines in Ease of Use with a score of 9.0, making it easier for new users to navigate and utilize effectively.
- Reviewers mention that Ada offers superior Customization options, scoring 8.7 compared to Zoom's 7.4, allowing businesses to tailor the chatbot experience more closely to their brand and customer needs.
- G2 users highlight that Zoom Virtual Agent has a strong Natural Language Understanding (NLU) capability with a score of 8.1, but Ada outperforms it with a score of 9.2 in Route To Human, ensuring smoother transitions to human agents when necessary.
- Users on G2 emphasize that Ada's Community Forums feature, scoring 8.7, provides a valuable resource for users seeking peer support, while Zoom's score of 6.3 in this area indicates a lack of community engagement.
- Reviewers say that Zoom Virtual Agent's Analytics capabilities are on par with Ada, both scoring 7.8, but users report that Ada's A/B testing feature, scoring 8.1, allows for more effective optimization of chatbot interactions.
- Users report that while both platforms offer Integration capabilities, Ada's score of 8.4 surpasses Zoom's 7.8, indicating a broader range of compatible applications and smoother integration processes.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Ada
No pricing availableZoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Ada
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.7
119
8.6
135
Ease of Use
9.0
122
8.6
135
Ease of Setup
8.7
108
8.5
93
Ease of Admin
8.9
110
8.6
95
Quality of Support
9.4
119
9.0
134
Has the product been a good partner in doing business?
9.4
109
9.4
96
Product Direction (% positive)
9.3
116
8.9
122
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
62
7.4
24
8.8
56
7.4
23
9.2
61
8.3
24
8.8
59
7.8
19
8.5
49
Feature Not Available
Platform
8.9
53
7.8
19
8.4
55
7.8
23
8.6
56
8.1
24
7.8
61
7.8
23
8.1
42
6.2
14
8.6
52
7.0
15
8.7
59
6.5
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
16
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
8.5
9
Not enough data
Support Automation
8.7
13
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
68
8.0
42
8.5
65
8.0
77
8.7
43
6.3
24
8.7
19
8.5
27
8.5
24
7.7
33
Self-Service Platform
8.8
23
8.3
41
8.7
26
7.9
39
8.3
27
7.7
41
8.3
28
7.7
33
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Automation - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Insights - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Zoom Virtual Agent are categorized as Chatbots and Customer Self-Service
Unique Categories
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Computer Software
18.6%
Retail
7.4%
Internet
7.4%
Health, Wellness and Fitness
5.9%
Consumer Services
5.9%
Other
54.8%
Most Helpful Reviews
Ada
Most Helpful Favorable Review
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Most Helpful Critical Review
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Zoom Virtual Agent
Most Helpful Favorable Review
Eric H.
Verified User in Events Services
The (relatively) new workflow builder has been game-changing for SeatGeek's self service efforts. We've been able to create engaging troubleshooting workflows, as well as providing guided workflows to gather specific customer information when agent help is...
Most Helpful Critical Review
Verified User in Automotive
Looking for additional language support as we have global customers.
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Eric H.
Verified User in Events Services
The (relatively) new workflow builder has been game-changing for SeatGeek's self service efforts. We've been able to create engaging troubleshooting workflows, as well as providing guided workflows to gather specific customer information when agent help is...
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Verified User in Automotive
Looking for additional language support as we have global customers.
Alternatives
Discussions
Shine
1 comment
RA
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What is Ada used for?
1 comment
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Ada has no more discussions with answers
Does Solvvy offer a free trial?
1 comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Solvvy's customers are businesses and organizations that require customer support automation solutions to enhance their customer service operations.
1 comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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