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Compare 3CX and Webex Calling 
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (38.7% of reviews)
Entry-Level Pricing
Free 10 Users
$0 user/mo
3CX
Star Rating
(492)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (38.7% of reviews)
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CX excels in Call Management with a score of 9.7, highlighting its robust features for handling incoming calls efficiently, while Webex Calling, with a score of 9.3, is noted for its reliable call quality but lacks some advanced management options.
- Reviewers mention that 3CX's IVR system is particularly strong, scoring 9.4, which allows for highly customizable automated responses, whereas Webex Calling's IVR, scoring 8.5, is seen as less flexible and user-friendly.
- G2 users highlight that 3CX offers superior Scalability with a score of 9.5, making it a preferred choice for growing businesses, while Webex Calling, scoring 8.7, is perceived as less adaptable to rapid scaling needs.
- Users on G2 report that 3CX's Collaboration Tools such as Screen Sharing and Whiteboarding score 8.8 and 9.2 respectively, providing a seamless experience, while Webex Calling's similar features, scoring 9.0 and 8.9, are effective but not as intuitive.
- Reviewers mention that 3CX's Quality of Support scores 8.0, which some users find lacking in responsiveness, while Webex Calling's support, scoring 8.9, is frequently praised for its helpfulness and availability.
- Users say that 3CX's Mobile Access is rated 8.9, allowing for effective communication on-the-go, but Webex Calling outshines with a score of 9.0, offering a more user-friendly mobile interface and better app performance.
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Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
3CX
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.9
322
9.2
490
Ease of Use
9.0
327
9.1
491
Ease of Setup
8.8
207
8.8
174
Ease of Admin
9.0
205
8.8
91
Quality of Support
8.0
293
8.9
458
Has the product been a good partner in doing business?
8.6
195
8.8
91
Product Direction (% positive)
8.5
325
9.0
481
Features by Category
Channels
9.3
109
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
79
|
Verified
Not enough data
7.4
53
Not enough data
Feature Not Available
Not enough data
Generative AI
6.8
12
Not enough data
Functions
8.9
164
|
Verified
Not enough data
8.9
169
|
Verified
Not enough data
8.9
166
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
79
Not enough data
9.1
103
Not enough data
8.8
84
Not enough data
8.6
81
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
135
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
8.5
168
|
Verified
Not enough data
9.1
100
Not enough data
8.4
89
|
Verified
Not enough data
Collaboration Tools
8.8
67
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
9.0
32
Not enough data
9.2
37
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
Meeting Coordination
8.5
70
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
9.2
68
|
Verified
Not enough data
8.9
40
|
Verified
Not enough data
Software Type
9.0
81
|
Verified
Not enough data
9.4
44
|
Verified
Not enough data
9.2
42
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
38
8.6
16
9.0
46
8.7
17
9.2
44
8.5
17
8.8
47
8.4
17
9.0
45
8.3
17
9.3
40
8.3
17
9.1
44
8.7
17
Generative AI
7.1
12
8.1
15
Workforce Management
9.2
46
8.5
17
8.7
45
7.6
16
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
47
8.4
17
8.6
46
8.9
17
Generative AI
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Communication
9.2
33
Not enough data
9.2
34
Not enough data
Feature Not Available
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
Internal Use
9.0
34
Not enough data
9.0
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
32
Not enough data
9.2
30
Not enough data
Basic Communication - Cloud PBX
9.6
16
9.4
18
8.5
16
9.4
18
9.6
16
9.4
18
8.3
16
8.7
17
9.5
16
9.4
18
9.7
16
9.4
18
Advanced Features - Cloud PBX
8.5
16
9.3
17
7.6
16
8.1
17
8.2
16
9.0
18
6.8
16
8.7
18
Platform Basics - VoIP Providers
9.2
12
8.3
5
9.3
12
7.8
6
8.1
12
6.7
5
8.6
12
7.7
5
8.9
12
7.3
5
9.0
12
7.7
5
Basic Communication
9.4
182
|
Verified
9.3
310
|
Verified
8.4
125
|
Verified
9.1
289
|
Verified
8.3
125
|
Verified
9.0
286
|
Verified
8.3
111
|
Verified
9.0
284
8.8
166
|
Verified
9.1
305
|
Verified
9.4
177
|
Verified
9.0
294
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.5
111
|
Verified
9.0
270
8.6
147
|
Verified
8.8
270
8.5
158
|
Verified
9.0
267
|
Verified
Advanced Features
8.5
165
|
Verified
8.7
278
9.0
155
|
Verified
8.8
275
Feature Not Available
9.1
274
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
9.2
126
|
Verified
9.6
23
|
Verified
9.3
128
|
Verified
9.0
22
|
Verified
9.4
96
Features
9.5
23
|
Verified
9.2
126
Feature Not Available
9.1
96
8.7
18
|
Verified
9.1
133
|
Verified
9.4
27
|
Verified
9.4
134
|
Verified
8.6
26
|
Verified
9.4
132
|
Verified
Feature Not Available
9.0
126
Categories
Categories
Shared Categories
3CX and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
Webex Calling has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Hospital & Health Care
5.8%
Telecommunications
5.5%
Education Management
5.3%
Financial Services
4.5%
Other
68.7%
Information Technology and Services
25.8%
Computer Software
6.2%
Telecommunications
5.0%
Consumer Services
4.0%
Marketing and Advertising
3.7%
Other
55.3%
Most Helpful Reviews
3CX
Most Helpful Favorable Review
Mike P.
Verified User in Information Technology and Services
After researching many different VoiP Solutions, 3CX was the clear choice! Being Windows based, the Multitenant offering along with the Single instance offering gives Data Tech the flexibility to tailor fit our client VoiP needs! 3CX has, by far, the...
Most Helpful Critical Review
Luke P.
Verified User in Information Technology and Services
Poor Help Scout intergration No transcription Hard to use
Webex Calling
Most Helpful Favorable Review
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Most Helpful Critical Review
Muhammad I.
Verified User in Information Technology and Services
Consumes a lot of bandwidth and I think that fact makes it slow to run implying its a heavy app in terms of the toll it has on the PC and overall network downdgrading its performance.
Mike P.
Verified User in Information Technology and Services
After researching many different VoiP Solutions, 3CX was the clear choice! Being Windows based, the Multitenant offering along with the Single instance offering gives Data Tech the flexibility to tailor fit our client VoiP needs! 3CX has, by far, the...
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Luke P.
Verified User in Information Technology and Services
Poor Help Scout intergration No transcription Hard to use
Muhammad I.
Verified User in Information Technology and Services
Consumes a lot of bandwidth and I think that fact makes it slow to run implying its a heavy app in terms of the toll it has on the PC and overall network downdgrading its performance.
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What are the benefits of Cisco Cloud Calling?
2 comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 comments
DK
The text appears to be a reference to a product or technology, specifically "Cisco Unified Communication Manager," which is a system used for managing voice,...Read more
Is Webex calling free?
2 comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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