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Compare 3CX and Mitel 
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Small-Business (45.4% of reviews)
Entry-Level Pricing
Free 10 Users
$20.99 /user/month
3CX
Star Rating
(490)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMitel
Star Rating
(233)3.8 out of 5
Market Segments
Small-Business (45.4% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect has a lower entry-level price at $20.99 per user/month compared to 3CX, which offers a free tier, making it more accessible for small businesses looking to minimize costs.
- Reviewers mention that 3CX excels in ease of use with a score of 9.0, while Mitel MiCloud Connect scores lower at 7.8, indicating that users find 3CX more intuitive and user-friendly.
- G2 users highlight that 3CX provides superior support quality with a score of 8.0 compared to Mitel's 7.2, suggesting that users feel more supported and satisfied with 3CX's customer service.
- Users on G2 report that 3CX outperforms Mitel in collaboration tools, particularly in features like live chat (9.2 vs. 6.8) and web chat (8.8 vs. 6.8), indicating a more robust communication experience with 3CX.
- Reviewers say that Mitel MiCloud Connect shines in IVR capabilities with a score of 9.4, while 3CX follows closely at 9.2, showing that both products offer strong automated response features, but Mitel has a slight edge.
- Users report that 3CX has better scalability options, with features like concurrent calling (8.9) and session queuing (8.9) rated higher than Mitel's corresponding scores, making it a more flexible choice for growing businesses.
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Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
3CX
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
8.9
320
8.2
189
Ease of Use
9.0
325
7.8
190
Ease of Setup
8.8
203
7.3
131
Ease of Admin
9.0
203
7.2
130
Quality of Support
8.0
290
7.2
173
Has the product been a good partner in doing business?
8.6
194
7.4
130
Product Direction (% positive)
8.5
322
6.3
181
Features by Category
Channels
9.3
108
|
Verified
8.3
20
|
Verified
Feature Not Available
7.0
9
|
Verified
8.8
78
|
Verified
6.8
10
|
Verified
7.5
52
7.1
12
|
Verified
Feature Not Available
7.4
12
|
Verified
Generative AI
7.0
11
Not enough data
Functions
8.9
163
|
Verified
8.3
10
|
Verified
8.9
168
|
Verified
7.8
10
|
Verified
8.9
165
|
Verified
8.7
9
|
Verified
Feature Not Available
8.2
10
|
Verified
8.4
78
7.7
10
|
Verified
9.2
102
9.5
13
|
Verified
8.8
83
9.1
13
|
Verified
8.7
80
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
134
|
Verified
8.3
7
|
Verified
9.0
161
|
Verified
7.1
7
|
Verified
8.5
167
|
Verified
7.1
7
|
Verified
9.1
99
9.0
7
|
Verified
8.4
88
|
Verified
7.3
5
|
Verified
Collaboration Tools
8.8
67
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
9.0
32
Not enough data
9.2
37
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
Meeting Coordination
8.5
70
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
9.2
68
|
Verified
Not enough data
8.9
40
|
Verified
Not enough data
Software Type
9.0
81
|
Verified
Not enough data
9.4
44
|
Verified
Not enough data
9.2
42
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
38
Not enough data
9.0
46
Not enough data
9.2
44
Not enough data
8.8
47
Not enough data
9.0
45
Not enough data
9.3
40
Not enough data
9.1
44
Not enough data
Generative AI
7.1
12
Not enough data
Workforce Management
9.2
46
Not enough data
8.7
45
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
47
Not enough data
8.6
46
Not enough data
Generative AI
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication
9.3
32
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
9.2
32
Not enough data
Feature Not Available
Not enough data
Internal Use
9.0
32
Not enough data
9.2
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
31
Not enough data
9.3
29
Not enough data
Basic Communication - Cloud PBX
9.6
16
Not enough data
8.5
16
Not enough data
9.6
16
Not enough data
8.3
16
Not enough data
9.5
16
Not enough data
9.7
16
Not enough data
Advanced Features - Cloud PBX
8.5
16
Not enough data
7.6
16
Not enough data
8.2
16
Not enough data
6.8
16
Not enough data
Platform Basics - VoIP Providers
9.2
10
Not enough data
9.3
10
Not enough data
7.8
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.5
10
Not enough data
Basic Communication
9.4
180
|
Verified
8.5
120
|
Verified
8.4
123
|
Verified
7.2
34
|
Verified
8.3
123
|
Verified
7.0
52
|
Verified
8.3
109
|
Verified
7.4
47
|
Verified
8.8
164
|
Verified
8.1
84
|
Verified
9.4
175
|
Verified
9.0
114
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.5
109
|
Verified
7.1
53
|
Verified
8.6
145
|
Verified
7.4
48
|
Verified
8.5
156
|
Verified
7.7
56
|
Verified
Advanced Features
8.5
163
|
Verified
7.7
89
|
Verified
9.0
153
|
Verified
7.9
96
|
Verified
Feature Not Available
8.7
105
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
7.0
9
|
Verified
9.6
23
|
Verified
8.0
9
|
Verified
9.0
22
|
Verified
7.3
8
|
Verified
Features
9.5
23
|
Verified
8.8
13
|
Verified
Feature Not Available
Feature Not Available
8.7
18
|
Verified
7.0
5
|
Verified
9.4
27
|
Verified
8.0
11
|
Verified
8.6
26
|
Verified
8.1
9
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
3CX and Mitel are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
3CX is categorized as Live Chat, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Mitel has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.6%
Hospital & Health Care
5.8%
Telecommunications
5.6%
Education Management
5.0%
Financial Services
4.5%
Other
68.5%
Information Technology and Services
6.9%
Insurance
6.0%
Financial Services
6.0%
Construction
4.6%
Real Estate
4.1%
Other
72.5%
Most Helpful Reviews
3CX
Most Helpful Favorable Review
Kevin R.
Verified User in Non-Profit Organization Management
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft...
Most Helpful Critical Review
Verified User in Transportation/Trucking/Railroad
Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment
Mitel
Most Helpful Favorable Review
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Kevin R.
Verified User in Non-Profit Organization Management
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft...
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Verified User in Transportation/Trucking/Railroad
Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Password Policy & Mobile Client
1 comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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