Overall Satisfaction Score
98
The Top 20 User Research Tools
Check out this list of the top User Research Tools products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
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The Top 20 User Research Tools
Top Industries of Reviewers:
Computer Software
32%
Information Technology and Services
28%
Market Research
26%
Research
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.2
8.7
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
91
Top Industries of Reviewers:
Market Research
75%
Consumer Goods
11%
Marketing and Advertising
7%
Food & Beverages
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.2
9.3
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
88
Top Industries of Reviewers:
Higher Education
47%
Research
45%
Education Management
6%
Market Research
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.2
9.0
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
7.8
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
86
Top Industries of Reviewers:
Information Technology and Services
29%
Design
25%
Marketing and Advertising
24%
Computer Software
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.2
8.9
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
9.3
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
86
Top Industries of Reviewers:
Financial Services
30%
Computer Software
27%
Information Technology and Services
25%
Retail
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.2
8.7
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
86
Top Industries of Reviewers:
Computer Software
34%
Information Technology and Services
27%
Market Research
23%
Marketing and Advertising
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.2
9.2
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
84
Top Industries of Reviewers:
Information Technology and Services
30%
Financial Services
27%
Research
25%
Market Research
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.5
Meets Requirements
Average: 9.2
8.8
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.3
8.6
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
82
Top Industries of Reviewers:
Computer Software
41%
Information Technology and Services
27%
Financial Services
16%
Consulting
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.8
Meets Requirements
Average: 9.2
9.5
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
47%
Information Technology and Services
31%
Research
11%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.2
9.1
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
80
Top Industries of Reviewers:
Computer Software
47%
Information Technology and Services
34%
Financial Services
9%
Marketing and Advertising
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.8
Meets Requirements
Average: 9.2
8.7
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.3
8.9
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
75
Top Industries of Reviewers:
Marketing and Advertising
63%
Computer Software
16%
Financial Services
13%
Business Supplies and Equipment
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.2
8.9
Ease of Doing Business With
Average: 9.5
8.9
Ease of Setup
Average: 9.3
8.9
Quality of Support
Average: 9.4
8.3
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
23%
Education Management
19%
Design
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.7
Meets Requirements
Average: 9.2
9.7
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
72
Top Industries of Reviewers:
Retail
43%
Consumer Goods
23%
Health, Wellness and Fitness
20%
Marketing and Advertising
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.2
9.7
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
69
Top Industries of Reviewers:
Computer Software
34%
Marketing and Advertising
25%
Retail
22%
Information Technology and Services
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.2
9.8
Ease of Doing Business With
Average: 9.5
8.8
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
41%
Information Technology and Services
27%
Logistics and Supply Chain
18%
Internet
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.2
9.3
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
40%
Consumer Goods
20%
Education Management
20%
Biotechnology
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.2
9.7
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
33%
Financial Services
21%
Health, Wellness and Fitness
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.2
9.0
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
55%
Marketing and Advertising
25%
Information Technology and Services
17%
Internet
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.2
9.3
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
62
Top Industries of Reviewers:
Computer Software
33%
Information Technology and Services
33%
Financial Services
22%
Commercial Real Estate
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.5
Meets Requirements
Average: 9.2
9.9
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
62
Top Industries of Reviewers:
Information Technology and Services
40%
Banking
20%
Design
20%
Internet
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.7
Meets Requirements
Average: 9.2
9.6
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.9
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