User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Coupa is a platform for managing procurement, expenses, and invoicing, with a focus on centralizing and streamlining spend-related processes.
- Reviewers like the user-friendly interface, the ability to handle both complex and simple tasks, the built-in analytics and dashboards for real-time visibility into spending trends, and the AI and community intelligence that suggest ways to save money.
- Users reported that certain areas, particularly around configuration and backend setup, can be complex and require significant administrative training or vendor support, the mobile interface was not ideal, rolling out Coupa across global or large enterprises can be complex and time-consuming, and there are current limitations on automation and lack of support chatbot or AI agents.
