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Best Text Analysis Software for Small Business

Matthew Miller
MM
Researched and written by Matthew Miller

Products classified in the overall Text Analysis category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Text Analysis to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Text Analysis category.

In addition to qualifying for inclusion in the Text Analysis Software category, to qualify for inclusion in the Small Business Text Analysis Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Small Business Text Analysis Available

(112)4.3 out of 5
4th Easiest To Use in Text Analysis software
View top Consulting Services for Google Cloud Natural Language API
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Derive insights from unstructured text using Google machine learning.

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Cloud Natural Language API Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    NLP Capabilities
    30
    Ease of Use
    29
    Accuracy
    18
    Sentiment Analysis
    17
    Natural Language Processing
    16
    Cons
    Expensive
    10
    Limitations
    5
    Limited Language Support
    4
    Poor Documentation
    4
    Pricing Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Cloud Natural Language API features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Custom Extension
    Average: 8.1
    8.8
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,753,487 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,860 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Derive insights from unstructured text using Google machine learning.

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 19% Mid-Market
Google Cloud Natural Language API Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
NLP Capabilities
30
Ease of Use
29
Accuracy
18
Sentiment Analysis
17
Natural Language Processing
16
Cons
Expensive
10
Limitations
5
Limited Language Support
4
Poor Documentation
4
Pricing Issues
4
Google Cloud Natural Language API features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Custom Extension
Average: 8.1
8.8
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,753,487 Twitter followers
LinkedIn® Page
www.linkedin.com
310,860 employees on LinkedIn®
Ownership
NASDAQ:GOOG
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Comprehend features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Custom Extension
    Average: 8.1
    8.5
    Compositionality
    Average: 8.2
    8.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,229,411 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146,764 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 38% Small-Business
Amazon Comprehend features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.9
Custom Extension
Average: 8.1
8.5
Compositionality
Average: 8.2
8.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,229,411 Twitter followers
LinkedIn® Page
www.linkedin.com
146,764 employees on LinkedIn®
Ownership
NASDAQ: AMZN

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Speak is a no-code transcription and natural language processing platform that helps researchers and marketers extract valuable insights from media. Get professional and automated transcription, gen

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    Market Segment
    • 88% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Speak Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Transcription
    12
    Transcripts
    10
    Insights Analysis
    7
    Time-saving
    7
    Cons
    Cost
    3
    Subscription Issues
    3
    Delays
    2
    High Subscription Cost
    2
    Payment Required
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Speak features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Custom Extension
    Average: 8.1
    9.0
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Speak Ai
    Year Founded
    2019
    HQ Location
    Toronto, CA
    Twitter
    @speakai_co
    258 Twitter followers
    LinkedIn® Page
    linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Speak is a no-code transcription and natural language processing platform that helps researchers and marketers extract valuable insights from media. Get professional and automated transcription, gen

Users
No information available
Industries
  • Non-Profit Organization Management
Market Segment
  • 88% Small-Business
  • 8% Mid-Market
Speak Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Transcription
12
Transcripts
10
Insights Analysis
7
Time-saving
7
Cons
Cost
3
Subscription Issues
3
Delays
2
High Subscription Cost
2
Payment Required
2
Speak features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Custom Extension
Average: 8.1
9.0
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Speak Ai
Year Founded
2019
HQ Location
Toronto, CA
Twitter
@speakai_co
258 Twitter followers
LinkedIn® Page
linkedin.com
7 employees on LinkedIn®
(135)4.4 out of 5
Optimized for quick response
1st Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 36% Enterprise
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
    • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
    • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Insights Generation
    29
    AI Technology
    27
    Helpful
    27
    Insights Analysis
    26
    Cons
    Inaccuracy
    9
    Limitations
    8
    AI Limitations
    7
    Lacking Features
    6
    Poor Understanding
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Custom Extension
    Average: 8.1
    7.6
    Compositionality
    Average: 8.2
    7.4
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,743 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 36% Enterprise
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
  • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
  • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Insights Generation
29
AI Technology
27
Helpful
27
Insights Analysis
26
Cons
Inaccuracy
9
Limitations
8
AI Limitations
7
Lacking Features
6
Poor Understanding
6
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
7.3
Custom Extension
Average: 8.1
7.6
Compositionality
Average: 8.2
7.4
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,743 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Analyze text to extract meta-data from content such as concepts, entities, keywords, categories, relations and semantic roles.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Watson Natural Language Understanding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Accuracy
    5
    User Interface
    4
    Customization
    3
    Functionality
    3
    Cons
    Complex Setup
    4
    Limitations
    2
    Complexity
    1
    Difficult Learning
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Watson Natural Language Understanding features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    710,022 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

Analyze text to extract meta-data from content such as concepts, entities, keywords, categories, relations and semantic roles.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 26% Enterprise
IBM Watson Natural Language Understanding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Accuracy
5
User Interface
4
Customization
3
Functionality
3
Cons
Complex Setup
4
Limitations
2
Complexity
1
Difficult Learning
1
Not User-Friendly
1
IBM Watson Natural Language Understanding features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
710,022 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
Ownership
SWX:IBM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

    Users
    No information available
    Industries
    • Higher Education
    • Research
    Market Segment
    • 37% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ATLAS.ti Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    3
    Useful
    3
    Categorization
    2
    Customer Support
    2
    Cons
    Data Inaccuracy
    1
    Error Handling
    1
    Lacking Features
    1
    Limited Features
    1
    Limited Language Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ATLAS.ti features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Custom Extension
    Average: 8.1
    8.3
    Compositionality
    Average: 8.2
    7.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Berlin
    Twitter
    @ATLASti
    4,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

Users
No information available
Industries
  • Higher Education
  • Research
Market Segment
  • 37% Small-Business
  • 34% Mid-Market
ATLAS.ti Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
3
Useful
3
Categorization
2
Customer Support
2
Cons
Data Inaccuracy
1
Error Handling
1
Lacking Features
1
Limited Features
1
Limited Language Support
1
ATLAS.ti features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Custom Extension
Average: 8.1
8.3
Compositionality
Average: 8.2
7.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
1993
HQ Location
Berlin
Twitter
@ATLASti
4,317 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
(165)4.2 out of 5
12th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Watson Studio on IBM Cloud Pak for Data is a leading data science and machine learning solution that helps enterprises accelerate AI-powered digital transformation. It allows businesses to scale t

    Users
    • Software Engineer
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Watson Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Capabilities
    4
    AI Integration
    4
    AI Modeling
    4
    AI Technology
    4
    Ease of Use
    4
    Cons
    Learning Curve
    2
    Steep Learning Curve
    2
    Cost
    1
    Difficulty in Adjustments
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Watson Studio features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Custom Extension
    Average: 8.1
    9.2
    Compositionality
    Average: 8.2
    9.0
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    710,022 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Watson Studio on IBM Cloud Pak for Data is a leading data science and machine learning solution that helps enterprises accelerate AI-powered digital transformation. It allows businesses to scale t

Users
  • Software Engineer
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Enterprise
  • 30% Small-Business
IBM Watson Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Capabilities
4
AI Integration
4
AI Modeling
4
AI Technology
4
Ease of Use
4
Cons
Learning Curve
2
Steep Learning Curve
2
Cost
1
Difficulty in Adjustments
1
Expensive
1
IBM Watson Studio features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
8.1
Custom Extension
Average: 8.1
9.2
Compositionality
Average: 8.2
9.0
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
710,022 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
Ownership
SWX:IBM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

    Users
    • Statistical Programmer
    • Data Analyst
    Industries
    • Pharmaceuticals
    • Banking
    Market Segment
    • 35% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SAS Viya is a data analytics tool that handles large amounts of data and complex analytics, integrating different analytical tools for project management.
    • Reviewers like the tool's ability to handle large data sets, its integration with open-source technologies, its intuitive interfaces, and its centralized platform that encourages collaboration.
    • Reviewers mentioned that SAS Viya can be overwhelming for new users due to its complex interface and steep learning curve, and it requires an internet connection to run, which can be expensive in areas where WiFi is not readily available.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Viya Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    185
    Features
    132
    Analytics
    110
    Data Analysis
    85
    Performance Efficiency
    83
    Cons
    Learning Curve
    86
    Learning Difficulty
    83
    Complexity
    79
    Expensive
    64
    Difficult Learning
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Viya features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Custom Extension
    Average: 8.1
    8.1
    Compositionality
    Average: 8.2
    7.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

Users
  • Statistical Programmer
  • Data Analyst
Industries
  • Pharmaceuticals
  • Banking
Market Segment
  • 35% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SAS Viya is a data analytics tool that handles large amounts of data and complex analytics, integrating different analytical tools for project management.
  • Reviewers like the tool's ability to handle large data sets, its integration with open-source technologies, its intuitive interfaces, and its centralized platform that encourages collaboration.
  • Reviewers mentioned that SAS Viya can be overwhelming for new users due to its complex interface and steep learning curve, and it requires an internet connection to run, which can be expensive in areas where WiFi is not readily available.
SAS Viya Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
185
Features
132
Analytics
110
Data Analysis
85
Performance Efficiency
83
Cons
Learning Curve
86
Learning Difficulty
83
Complexity
79
Expensive
64
Difficult Learning
63
SAS Viya features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.7
Custom Extension
Average: 8.1
8.1
Compositionality
Average: 8.2
7.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The software combines machine-learning methods with a rules-based approach that's essential for understanding the subtle nuances of language and inferring intention.

    Users
    • Inside Sales Manager
    Industries
    • Computer Software
    Market Segment
    • 71% Enterprise
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Visual Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Modeling
    1
    Scalability
    1
    User Interface
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Visual Text Analytics features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Custom Extension
    Average: 8.1
    8.3
    Compositionality
    Average: 8.2
    8.1
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
    Phone
    1-800-727-0025
Product Description
How are these determined?Information
This description is provided by the seller.

The software combines machine-learning methods with a rules-based approach that's essential for understanding the subtle nuances of language and inferring intention.

Users
  • Inside Sales Manager
Industries
  • Computer Software
Market Segment
  • 71% Enterprise
  • 20% Small-Business
SAS Visual Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Modeling
1
Scalability
1
User Interface
1
Cons
This product has not yet received any negative sentiments.
SAS Visual Text Analytics features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.0
Custom Extension
Average: 8.1
8.3
Compositionality
Average: 8.2
8.1
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
Phone
1-800-727-0025
(505)4.6 out of 5
6th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

    Users
    • Student
    • Data Scientist
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 43% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Altair AI Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    AI Integration
    5
    AI Technology
    5
    Machine Learning
    5
    AI Capabilities
    4
    Cons
    Complexity
    2
    Large Dataset Handling
    2
    Poor Performance
    2
    Slow Performance
    2
    Access Control
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Altair AI Studio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Custom Extension
    Average: 8.1
    8.0
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Altair
    Year Founded
    1985
    HQ Location
    Troy, MI
    Twitter
    @Altair_Inc
    7,290 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,289 employees on LinkedIn®
    Ownership
    NASDAQ:ALTR
Product Description
How are these determined?Information
This description is provided by the seller.

Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

Users
  • Student
  • Data Scientist
Industries
  • Higher Education
  • Education Management
Market Segment
  • 43% Small-Business
  • 30% Mid-Market
Altair AI Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
AI Integration
5
AI Technology
5
Machine Learning
5
AI Capabilities
4
Cons
Complexity
2
Large Dataset Handling
2
Poor Performance
2
Slow Performance
2
Access Control
1
Altair AI Studio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.7
Custom Extension
Average: 8.1
8.0
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Altair
Year Founded
1985
HQ Location
Troy, MI
Twitter
@Altair_Inc
7,290 Twitter followers
LinkedIn® Page
www.linkedin.com
4,289 employees on LinkedIn®
Ownership
NASDAQ:ALTR
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Progress Semaphore semantic AI platform enables organizations to derive value from their information by making it consumable and trustworthy across the enterprise at scale. Semaphore excels at thi

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Progress Semaphore Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Management
    8
    Ease of Use
    8
    Features
    5
    Results
    4
    Helpful
    3
    Cons
    Learning Difficulty
    6
    Required Expertise
    4
    Lack of Information
    2
    Software Bugs
    2
    Understanding Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Progress Semaphore features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1981
    HQ Location
    Burlington, MA.
    Twitter
    @ProgressSW
    49,667 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,769 employees on LinkedIn®
    Ownership
    NASDAQ:PRGS
Product Description
How are these determined?Information
This description is provided by the seller.

The Progress Semaphore semantic AI platform enables organizations to derive value from their information by making it consumable and trustworthy across the enterprise at scale. Semaphore excels at thi

Users
No information available
Industries
  • Computer Software
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Progress Semaphore Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Management
8
Ease of Use
8
Features
5
Results
4
Helpful
3
Cons
Learning Difficulty
6
Required Expertise
4
Lack of Information
2
Software Bugs
2
Understanding Issues
2
Progress Semaphore features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1981
HQ Location
Burlington, MA.
Twitter
@ProgressSW
49,667 Twitter followers
LinkedIn® Page
www.linkedin.com
3,769 employees on LinkedIn®
Ownership
NASDAQ:PRGS
(331)4.2 out of 5
7th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Custom Extension
    Average: 8.1
    10.0
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    876 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    768 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
9.2
Custom Extension
Average: 8.1
10.0
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
876 Twitter followers
LinkedIn® Page
www.linkedin.com
768 employees on LinkedIn®
(57)4.5 out of 5
14th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Relative Insight features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Custom Extension
    Average: 8.1
    6.7
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    London, England
    Twitter
    @RelativeInsight
    810 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
7.5
Custom Extension
Average: 8.1
6.7
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
London, England
Twitter
@RelativeInsight
810 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lettria is a document intelligence platform specifically designed for regulated industries, offering a robust solution for organizations that require meticulous handling of sensitive information. This

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 85% Small-Business
    • 8% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lettria Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    NLP Capabilities
    5
    Customer Support
    4
    User Interface
    3
    AI Technology
    2
    Cons
    Lacking Features
    1
    Lack of Specificity
    1
    Limited Customization
    1
    Poor Interface Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lettria features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Custom Extension
    Average: 8.1
    9.4
    Compositionality
    Average: 8.2
    9.0
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lettria
    Company Website
    Year Founded
    2019
    HQ Location
    Paris, Ile-de-France
    Twitter
    @lettria_fr
    164 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lettria is a document intelligence platform specifically designed for regulated industries, offering a robust solution for organizations that require meticulous handling of sensitive information. This

Users
No information available
Industries
No information available
Market Segment
  • 85% Small-Business
  • 8% Enterprise
Lettria Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
NLP Capabilities
5
Customer Support
4
User Interface
3
AI Technology
2
Cons
Lacking Features
1
Lack of Specificity
1
Limited Customization
1
Poor Interface Design
1
Lettria features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.7
Custom Extension
Average: 8.1
9.4
Compositionality
Average: 8.2
9.0
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Lettria
Company Website
Year Founded
2019
HQ Location
Paris, Ile-de-France
Twitter
@lettria_fr
164 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
(134)4.1 out of 5
17th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

    Users
    • Research Assistant
    Industries
    • Higher Education
    • Research
    Market Segment
    • 47% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NVivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency Improvement
    1
    Time-saving
    1
    Cons
    Compatibility Issues
    1
    Expensive
    1
    Export Limitations
    1
    High Licensing Cost
    1
    Lacking Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NVivo features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    3.3
    Custom Extension
    Average: 8.1
    3.3
    Compositionality
    Average: 8.2
    4.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lumivero
    Year Founded
    1995
    HQ Location
    Denver, CO
    Twitter
    @LUMIVER0
    387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

Users
  • Research Assistant
Industries
  • Higher Education
  • Research
Market Segment
  • 47% Small-Business
  • 33% Enterprise
NVivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency Improvement
1
Time-saving
1
Cons
Compatibility Issues
1
Expensive
1
Export Limitations
1
High Licensing Cost
1
Lacking Features
1
NVivo features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
3.3
Custom Extension
Average: 8.1
3.3
Compositionality
Average: 8.2
4.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Lumivero
Year Founded
1995
HQ Location
Denver, CO
Twitter
@LUMIVER0
387 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
(79)4.6 out of 5
15th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

    Users
    No information available
    Industries
    • Accounting
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Playvox Customer AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease
    1
    Ease of Use
    1
    Improvement
    1
    Tracking Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Playvox Customer AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Custom Extension
    Average: 8.1
    8.9
    Compositionality
    Average: 8.2
    8.7
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,709 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Users
No information available
Industries
  • Accounting
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Playvox Customer AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease
1
Ease of Use
1
Improvement
1
Tracking Efficiency
1
Cons
This product has not yet received any negative sentiments.
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.0
Custom Extension
Average: 8.1
8.9
Compositionality
Average: 8.2
8.7
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,709 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surv

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InMoment Text Analytics features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surv

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 45% Mid-Market
InMoment Text Analytics features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001