Online Reputation Management Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Online Reputation Management Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

Online Reputation Management Software Articles

The G2 on the Digital Transformation of Brand Perception

Think about the last interaction you had with a brand. Maybe you saw a targeted ad on Instagram, opened an email from your favorite retailer, or read online reviews for the latest phone model.

by Stephanie Graham

Online Reputation Management Software Glossary Terms

Word-of-Mouth Marketing

Word-of-mouth marketing (WOM) gets people talking about a brand or product online or in-person. Learn about its benefits and best practices.

by Kelly Fiorini

Asymmetric Information

Asymmetric information is when one party has more knowledge or information than the other. Learn from examples and explore the benefits and disadvantages.

by Mara Calvello

Online Reputation Management Software Discussions

Question on: G2 Marketing Solutions

Anyone else having trouble posting?

I am having trouble doing reviews for two companies. Due to this problem, I can't get my coupons. I sent a message to customer service, the response is ridiculous. I sent a message by email, the response is the same. I tried to write a review to complain, they took down my review. Any response is "read the center of what can or cannot be done," but they don't mention the problem so we can solve it. Fix this now!

Yes, I am having the same problem. I tried with more companies, but none of my evaluations are validated.

Answered: Camila Freitas on March 21, 2023

Wow, I feel so much calmer now. I thought the problem was with me, but I see it's with everyone. Sad, a site of this size.

Answered: Marcela Navarro on March 21, 2023

I have decided to write in English in the hopes that a wider audience may access this information and determine if they have experienced similar issues. I am currently experiencing difficulties in writing reviews for two companies, which has prevented me from receiving the coupons I am entitled to. Despite reaching out to customer service for assistance, I have been met with unsatisfactory responses, both through email and messaging. Moreover, when I attempted to write a review to express my grievances, my submission was removed. Despite repeatedly being instructed to "review the center of what can and cannot be done," I have yet to receive any specific information on how to resolve this issue. I urge you to take swift action and address this matter immediately.

Answered: Beatriz de Santana Bello on March 21, 2023

I hope that by complaining here, we can solve this problem. Thank you for the post, it was timely.

Answered: Juliana Medeiros on March 21, 2023

People, I can only do those that make money. When I do the free ones, the platform suspends everything. I need to do it for the company I'm currently using, but the staff has been failing greatly.

Answered: Juliana Ribeiro on March 21, 2023

Let's raise awareness about this issue and ensure it doesn't go unnoticed. It's important that we hold those responsible accountable for their mistake. I urge you to take action and fix the tool as soon as possible to prevent similar errors from happening again.

Answered: Tiago Rocha Lopes on March 22, 2023

I have the same problem, but mine is more recent. I created my account last week. I tried with personal email, company email, LinkedIn, Google... However, nothing works.

Answered: Rosemeire Lopes de Moura on March 22, 2023

Same problem. I need to receive my Amazon gift card, but they can't validate anything I do.

Answered: Emma Morrow on March 22, 2023

See more answers (7)

Your answer

What’s the Best App for Company Reputation Management?

I want to start a discussion about reputation management tools—specifically those that help businesses stay ahead of online reviews, customer sentiment, and brand visibility.These platforms are currently top-rated in <a href="https://www.g2.com/categories/online-reputation-management" rel="noopener noreferrer" target="_blank">G2’s Online Reputation Management category</a>:<ol><li><a href="https://www.g2.com/products/birdeye/reviews" rel="noopener noreferrer" target="_blank">Birdeye</a>: Known for review generation and customer messaging. How well does it scale with multiple locations or high review volume?</li><li><a href="https://www.g2.com/products/reputation/reviews" rel="noopener noreferrer" target="_blank">Reputation</a>: Offers analytics-driven reputation tracking. Curious how useful the insights are for actually improving brand perception.</li><li><a href="https://www.g2.com/products/podium/reviews" rel="noopener noreferrer" target="_blank">Podium</a>: SMS-based engagement is a standout. Does it offer enough beyond messaging to manage broader brand reputation?</li><li><a href="https://www.g2.com/products/soci/reviews" rel="noopener noreferrer" target="_blank">SOCi</a>: Great for multi-location businesses. How effective is it at coordinating responses and maintaining a consistent voice?</li><li><a href="https://www.g2.com/products/thryv/reviews" rel="noopener noreferrer" target="_blank">Thryv</a>: An all-in-one business platform with review features. Is reputation management a true strength or just a supporting feature?</li></ol>If you’ve worked with any of these or have other recommendations, drop your insights below. Which tools actually make a difference in how customers see and trust your brand?

Curious which of these tools actually helped boost review scores or response rates, any real wins to share?