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The Top 20 Easiest To Use Knowledge Base Software

See the top Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Slack

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

42%

Mid Market

40%

Enterprise

19%

Guru

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

14%

Mid Market

56%

Enterprise

30%

IT Glue

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

69%

Mid Market

27%

Enterprise

Hudu

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

85%

Mid Market

12%

Enterprise

Tettra

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

57%

Mid Market

41%

Enterprise

Document360

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

47%

Enterprise

12%

Helpjuice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

47%

Enterprise

12%

Spekit

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

12%

Mid Market

69%

Enterprise

19%

TextExpander

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

46%

Mid Market

29%

Enterprise

26%

#10

GitBook

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

81%

Mid Market

15%

Enterprise

#11

ClickUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#12

Slite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

64%

Mid Market

30%

Enterprise

#13

Confluence

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

48%

Enterprise

35%

#14

Flowlu

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#15

Iris

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

27%

Mid Market

65%

Enterprise

#16

ScreenSteps

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

#17

Notion

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

22%

Enterprise

#18

KnowledgeOwl

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

34%

Mid Market

47%

Enterprise

20%

#19

Stack Overflow for Teams

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

38%

Mid Market

45%

Enterprise

17%

#20

Bloomfire

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

51%

Enterprise

32%