Best Knowledge Base Software - Page 2
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation to project timelines to meeting notes and action items. Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts, team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. Firstly, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions. Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Best Knowledge Base Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent
- 100% Mid-Market
164 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Obindo helps you and your team capture, organize, and surface information by connecting your inbox to your favorite apps. Surface information to Slack from apps like Asana, Box, Dropbox, One Note, Goo
- 125% Mid-Market
- 50% Enterprise
132 Twitter followers
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- User Satisfaction
- Seller Details
Reimagine the employee experience with Unily. Increase employee productivity and accelerate organizational velocity with the AI-powered enterprise Employee Experience Platform. Unily’s comprehensi
- 43% Enterprise
- 29% Mid-Market
1,516 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Almanac is a platform for async work, built around a document editor with powerful version control.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Documentation platform to collaboratively write, publish, review, analyse and collect feedback on personalised customer-facing docs the modern way. Established in 2018, DeveloperHub helps enterprises
- 33% Mid-Market
- 33% Small-Business
- Overview
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- User Satisfaction
- Seller Details
Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product
- 82% Small-Business
- 9% Mid-Market
1,851 Twitter followers
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- User Satisfaction
- Seller Details
The Lessons Learned Database helps capture and manage experiential knowledge from important projects, events or operations. Users can search for lessons, review content, categorize lessons, and genera
- 67% Mid-Market
- 33% Enterprise
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- User Satisfaction
- Seller Details
Paillor is an intelligent assistant that seamlessly integrates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot—into one pla
- 75% Mid-Market
- 25% Small-Business
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- User Satisfaction
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Wikiful is a platform for building personal wikis easily and intuitively.
- 67% Small-Business
- 33% Mid-Market
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- User Satisfaction
- Seller Details
A project management tool designed for Agile software development and trusted by a fast-growing user base of more than 75,000 technical and non-technical teams in a wide range of industries all over t
- Computer Software
- Information Technology and Services
- 56% Mid-Market
- 33% Small-Business
202,388 Twitter followers
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- User Satisfaction
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zehnplus is a Switzerland-based provider of enterprise software, offering solutions for AI-driven information and knowledge management platforms. Our goal is to connect people, knowledge, and ideas. W
- 33% Enterprise
- 33% Mid-Market
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- User Satisfaction
- Seller Details
Ariv.ai helps you discover, organize and reuse knowledge right where you and your team, work. (Available for Slack and Microsoft Teams) Capturing tribal enterprise knowledge is the holy grail of know
- 50% Mid-Market
- 50% Small-Business
14 Twitter followers
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- User Satisfaction
- Seller Details
Auros is the leading Knowledge Aware software and service provider. Our software captures essential knowledge from best practices, employee knowledge, lessons learned, methods, requirements, standards
- 50% Mid-Market
- 50% Small-Business
172 Twitter followers
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- User Satisfaction
- Seller Details
What is BlueDocs? BlueDocs is an all-in-one internal documentation, training, and compliance platform designed to bring clarity and structure to growing teams. BlueDocs was built for modern compani
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
BlueSpice is the optimized tool for agile knowledge sharing, documentation, and collaboration. It's the enterprise distribution of the famous Wikipedia software MediaWiki. BlueSpice is used for knowl
- 100% Mid-Market
315 Twitter followers
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- User Satisfaction
- Seller Details
Everybody involved, informed, and on the same page The internal media that brings together all the employees around the company projects and corporate culture
- 50% Mid-Market
- 50% Small-Business
565 Twitter followers
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- User Satisfaction
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Context is a better way to answer questions. Harness the power of AI to support your customers and community when and where they need it most. Context trains itself on your documentation and content,
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
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dScribe is the easiest way to embed documentation directly inside all of your browser-based systems. 80+ companies are already relying on dScribe to speed up user onboarding and increase adoption &am
- 47% Enterprise
- 47% Mid-Market
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- User Satisfaction
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Easily create, manage and control the messaging and positioning for as many products, segments and use cases as you want. The teams you support use filters (audience, pain points, use cases, whatever)
- 50% Enterprise
- 50% Mid-Market
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- User Satisfaction
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HelpCenter.io allows you to build and manage a customer-facing self-service help center or an internal knowledge base with just a few clicks. Customize it with our visual Template Editor to fit the ov
- 50% Mid-Market
- 50% Small-Business
176 Twitter followers
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- User Satisfaction
- Seller Details
inVision is a distinctive intelligent knowledge management platform focused on the life science sector. Unlike traditional file sharing and collaboration tools, inVision goes one step further. It crea
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Wer verwendet koviko Portal? koviko was developed to meet the requirements of companies of all sizes and industries. It focuses on knowledge, training and communication and meets a variety of requirem
- 100% Small-Business
- Overview
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Kapture is an Innovative and Powerful API-Driven Knowledge Management Platform with Advanced Content Management, Search Engine, Security, and Analytics. Kapture has been cooked in the labs of UnfoldL
- 100% Mid-Market
- Overview
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Knowledge Management Software usage enables increased company reaction speed to changes of market needs.
- 100% Mid-Market
60 Twitter followers
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- User Satisfaction
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Near-Life is an easy-to-use platform that lets educators, learning professionals and other content creators - make interactive video, VR and gamified content easily, so they can share immersive experi
- 50% Mid-Market
- 50% Small-Business
2,130 Twitter followers
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- User Satisfaction
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PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can
- 50% Mid-Market
- 50% Small-Business
- Overview
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- User Satisfaction
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Raffle AI is the most secure customer self-service solution. It provides reliable, secure AI Search and Chat Assistants to make your content accessible. Advanced security measures: • Governmental-
- 86% Mid-Market
- 14% Small-Business
- Overview
- User Satisfaction
- Seller Details
Viewport lets you deliver Confluence content to the web quickly and flexibly to create beautiful, functional help centers and websites.
- 50% Mid-Market
- 50% Small-Business
1,909 Twitter followers
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- User Satisfaction
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A knowledge base software, Teamwork Spaces best place to organize and access your team and company content. A centralized workspace for your team to create, edit, collaborate, and share content acros
- 100% Small-Business
1 Twitter followers
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- User Satisfaction
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"AI Assistant that replaces enterprise search!" Threado AI revolutionizes how your teams access and get work done using your company's internal knowledge. Setup in minutes on Slack, Microsoft Teams,
- Computer Software
- 56% Small-Business
- 41% Mid-Market
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- Seller Details
Most manufacturers have thousands of pages of FAQs, installation and service documentation, parts lists and videos locked up in corporate silos and disparate file formats that are difficult, if not im
- 100% Enterprise
- Overview
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- User Satisfaction
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- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Calls9 Knowledge Plus is a knowledge management system that allows access to documents and key knowledge for businesses. Team chat allows employees to keep in touch remotely. Compliance can be tracked
- 67% Enterprise
- 33% Mid-Market
712 Twitter followers
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- User Satisfaction
- Seller Details
Beautiful bookmarking for organised minds
- 100% Enterprise
80 Twitter followers
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- User Satisfaction
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Clibu lets you collect information in one place, access it from anywhere and share it with whoever you want. When you want to assemble information from various sources, but primarily from content you
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
ComAround Knowledge is an easy-to-use knowledge management and self service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow.
- 100% Enterprise
1,498 Twitter followers
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- User Satisfaction
- Seller Details
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi
- Overview
- User Satisfaction
- Seller Details
Docstring is a tool that automatically generates documentation and then makes sure that it stays up to date whenever the code changes. We provide a website for your documentation right alongside your
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Collaboration software and enterprise wiki for intranets and knowledge management.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
- 100% Enterprise
- Overview
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- User Satisfaction
- Seller Details
An all-in-one documentation creation & management tool that is powered by WordPress CMS. EazyDocs features all the necessary features to build, maintain, and create robust documentation websites w
- 100% Mid-Market
24 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. Th
- 100% Small-Business
345 Twitter followers
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- User Satisfaction
- Seller Details
Enghouse Knowledge Management Software (eKMS) combines knowledge base software with community forums to deliver a comprehensive SaaS online self-service solution.
- 100% Enterprise
2,476 Twitter followers
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- User Satisfaction
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From simple and direct queries on organizational data. Retrieve critical information from your files, databases, and systems, streamlining daily operations with intuitive, real-time responses. We offe
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees
- Hospital & Health Care
- 61% Enterprise
- 22% Mid-Market
18,761 Twitter followers
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- User Satisfaction
- Seller Details
Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of cre
- 100% Small-Business
- Overview
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- User Satisfaction
- Seller Details
Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries
- 100% Small-Business
442 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Knowbler is the world’s first ML solution empowering employees to create, review, and share knowledge, within their workflows. Powered by advanced ML algorithms, Generative AI, and Large Language Mod
- 50% Enterprise
- 50% Mid-Market
3,659 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KnowledgeAQ, helps knowledge managers integrate quality and consistency into the authoring workstream. It's a web-based application that's designed to work hand-in-hand with your existing system to gu
- 200% Mid-Market
- Overview
- User Satisfaction
- Seller Details
KnowledgeIQ - Intuitive next generation knowledge management. Our knowledge management solution inspires success and delivers powerful brand experiences. Imagine your collective knowledge captured i
- 100% Small-Business
148 Twitter followers
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- User Satisfaction
- Seller Details
Theum is next-generation knowledge management that frees your business from the “knowledge paralysis†caused by document-oriented search.
- 100% Mid-Market
- Overview
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- User Satisfaction
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LearnLode is a cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Matterial helps you keep and share the valuable knowledge of your organization — in one place.
- 100% Mid-Market
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- User Satisfaction
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We help our customers build tailor made knowledge management solutions to help them make the most out of what they know
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Take your document management, search and productivity to the next level Owly is your personal library in the cloud. You can manage and search through all your documents in seconds. Powerful s
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
PHPKB is a knowledge management tool that helps your organization to set up a knowledge base and share information with staff & customers.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sana AI is a knowledge assistant that helps you work faster and smarter. You can use it for everything from analyzing documents and drafting reports to finding information and automating repetitive t
- 100% Mid-Market
4,008 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies t
- 93% Enterprise
- 7% Mid-Market
2,526 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TerminusCMS is an open-source headless content and knowledge management system. Connect content and data into an organization-wide knowledge graph to discover and use across back-office and front-of-h
- 100% Mid-Market
1,228 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Whatis is the easiest way to manage your company's quick-access knowledge such as: acronyms, terminology, and internal jargon, all without leaving Slack. Trusted by forward-thinking companies and org
- 100% Mid-Market
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- Overview
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The Agent Library is a component of Glean Agents, designed to facilitate the discovery, refinement, and scaling of AI agents across teams. It offers a repository of pre-built agent templates and recom
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- User Satisfaction
- Seller Details
Ask-AI is a generative AI platform that connects enterprise knowledge (Slack, Tickets, Docs, KBs, Boards, etc) to an AI Assistant to improve your employee and customer experience. Ask-AI is accessi
55 Twitter followers
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- User Satisfaction
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GeneralKB provides many easy ways to capture and store information. It is also a powerful information organizer, notes manager and PIM to help you keep track of your data and provide fast retrieval.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Beedoo is a knowledge management and communication platform designed for operational and frontline teams. Its goal is to enhance efficiency and productivity through various features, including Communi
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- User Satisfaction
- Seller Details
Our Knowledge Management add-in is a customized, digital library that’s accessible to your employees, partners, customers, or anyone else you want to have access. Users can search, share, add, or acce
197 Twitter followers
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- User Satisfaction
- Seller Details
BizStack AI Assistant is an innovative generative AI solution designed to enhance industrial operations by providing real-time insights and facilitating seamless interaction with IoT data. Integrated
203 Twitter followers
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- User Satisfaction
- Seller Details
ChatterKB is an AI-powered platform that transforms your documents into actionable insights and dynamic reports, making it an ideal solution for teams looking to streamline data analysis and decision-
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- Seller Details
Enhance productivity by copying page trees to reuse them within the same Confluence space or across different spaces
1,576 Twitter followers
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- User Satisfaction
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Docmost is a collaborative wiki and documentation software designed to help teams create, manage, and share knowledge seamlessly.
- Overview
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A new way for SaaS companies to document without any manual effort. Create, maintain and publish sophisticated documentation that delivers a brand impression.
8 Twitter followers
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- User Satisfaction
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Fluid Topics' Documentation Portal is an AI-powered platform designed to centralize and deliver technical documentation, providing users with up-to-date, personalized content. By aggregating informati
- Overview
- User Satisfaction
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Transform your scattered information into a dynamic, intelligent resource with AI powers. Create a centralized AI knowledge hub that understands, connects, and amplifies your expertise. With DocXter
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Dovl is a reliable, scalable knowledge management solution. It helps streamline information within the knowledge and collaborate among teams within an organization. Dovl has a company-wide knowledgeba
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Dualo is an insights hub that helps product teams to unlock new opportunities from the insights trapped within reports and apps. Request a demo at www.dualo.io/request-a-demo üöÄ
- Overview
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- User Satisfaction
- Seller Details
EducateMe is an all-in-one, AI-enhanced corporate training platform built to streamline learning for teams, partners, and clients. Whether you're onboarding new hires or scaling customer education, Ed
- 73% Small-Business
- 18% Mid-Market
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- User Satisfaction
- Seller Details
eniston allows you to easily create your own knowledge bases. Whether you need a knowledge base for a website or platform, for your internal team or for personal reference, we got you covered.
- Overview
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6 Twitter followers
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- User Satisfaction
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Fluid Topics is an Enterprise Knowledge Platform that transforms product content into smart, actionable knowledge, redefining how users search, discover, read, navigate, and interact with information.
- 100% Enterprise
- Overview
- User Satisfaction
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Knowledge Workers struggle to leverage GenAI for knowledge generation across vast systems and documents. GateAI transforms your data into actionable insights, creating focused scopes that empower smar
2 Twitter followers
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- User Satisfaction
- Seller Details
Giva eKnowledgeManager is a knowledge base application that helps capture knowledge as it is created so that it can be distributed and shared with the right individuals at a later date.
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Glean Agents is a comprehensive platform designed to empower organizations to build, deploy, orchestrate, and govern AI agents at scale. By enabling users to create AI agents using natural language, G
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Glean Assistant is an AI-powered enterprise tool designed to enhance workplace productivity by integrating company knowledge with real-time web data. It enables users to research internal projects, ac
- Overview
- User Satisfaction
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Glean Search is an AI-powered enterprise search platform designed to help organizations efficiently locate and access information across various applications and databases. By integrating with over 10
- Overview
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Guides helps people, organisations, and industires reimagine how they publish and share practical information to create a better future for everyone.
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- User Satisfaction
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The solution is simple: if online users (customer or employees) are lost on a website, platform or web app, with Helppier, they can access the information they need right when need it, before contacti
- 67% Small-Business
- 17% Enterprise
302 Twitter followers
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- User Satisfaction
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Heysquid is an advanced content management and documentation platform developed by 4D CONCEPT. It offers solutions for creating, publishing, and distributing various types of information, including te
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Glean's Hybrid Search is an advanced enterprise search solution that integrates vector and lexical search methodologies within a comprehensive knowledge graph framework. This combination enables the s
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Implicit is an AI-powered support and knowledge management software solution that helps companies automate complex support workflows, scale product expertise, and deliver accurate answers via both age
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ISELO is your knowledge companion! It assists you to: 1. Collect Knowledge: Keep interesting content found on the web or upload your documents or create memos and get back to that whenever you want
- Overview
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At Jarvic, we create AI-powered agents for organisations and businesses, designed to understand and replicate the tasks of each professional position. Our technology creates a digital clone of each em
- Overview
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- Overview
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Kaams captures tacit knowledge and stores that knowledge in an intuitive and innovative platform, allowing clients to harness the power of their organisation’s memory at any point in time.
175 Twitter followers
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- User Satisfaction
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Quilt's Knowledge Assistant is an AI-powered tool designed to centralize and streamline organizational knowledge management. It enables teams to access, update, and share information efficiently, ensu
- Overview
- User Satisfaction
- Seller Details
Fluid Topics' Knowledge Base is an AI-powered platform designed to centralize and deliver enterprise information efficiently. It consolidates diverse resources—such as FAQs, articles, how-to guides, a
- Overview
- User Satisfaction
- Seller Details
Knowledge OS by OrbitShift is an AI-driven platform designed to streamline knowledge management and content generation for enterprises. It enables users to access organizational knowledge effortlessly
- Overview
- User Satisfaction
- Seller Details
Knownwell is an AI-as-a-Service (AIaaS) platform designed to provide businesses with real-time, unbiased insights into client portfolios, enabling smarter decision-making and enhanced client retention
- Overview
- User Satisfaction
- Seller Details
Kosmik is a visual research app that transforms your research workflow. From mood boarding to strategic thinking, Kosmik does not just store your images, notes and videos. Instead, Kosmik proactively
- Overview
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- User Satisfaction
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Leena AI integrates with all enterprise knowledge management systems and syncs all knowledge to do RAG over LLMs Automating employee questions around Knowledge articles, Documents, SOPs Answering Em
- 100% Enterprise
340 Twitter followers
