Best Genesys AppFoundry Marketplace - Page 3

The Smart Connector for SAP Customer Experience automates and delivers phone calls, emails and chats to agents in a comprehensive UI, boosting agent productivity, enriching CRM data with CTI KPIs &

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automa

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

Using the unique characteristics of voice, via speech recognition, to authenticate customers in a single step at call centers. Secure and without the need for a pin or password or lengthy agent intera

Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency,

Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the

Extract actionable intelligence through Voci's best-in-class transcription engine and analytics application.

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capa

Voice Branding by GM Voices ensures your caller experience is consistent with your brand image. The first channel that touches your customer deserves a crisp, professional talent selected from a wide

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our

Wavo is a social media software app to connect WeChat customers with Genesys Engagement Platform. It uses Genesys URS to route customer requests from WeChat to the most appropriate agent. At the same

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

The WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to external WFMs.

WorkFlex empowers agents to self-manage schedules anytime, anywhere, improving intraday coverage without adding administrative overhead.

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records

Screen-pop of mind touch knowledge base information in Genesys Workspace