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The Top 20 Enterprise IT Management Software

Check out this list of the top Enterprise IT Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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NinjaOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

26%

Hospital & Health Care

11%

Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.1

9.4

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer & Network Security

24%

Consumer Services

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.1

9.3

ManageEngine Endpoint Central

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

55%

Manufacturing

16%

Financial Services

16%

Hospital & Health Care

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.1

9.1

Freshservice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer Software

16%

Construction

14%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.1

9.0

OpsRamp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Computer Software

14%

Financial Services

14%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.7

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

9.7

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.1

9.7

Red Hat Smart Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

83%

Computer Software

10%

Accounting

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.1

9.4

AWS Systems Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

39%

Marketing and Advertising

11%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.2

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.0

9.9

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 9.1

9.2

TeamViewer

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

31%

Marketing and Advertising

13%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 9.4

8.5

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.1

8.9

Nerdio Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer & Network Security

22%

Hospital & Health Care

19%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.1

9.4

#10

BackBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer & Network Security

24%

Telecommunications

19%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.7

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.1

9.2

#11

Nicus

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

70%

Computer Software

10%

Financial Services

10%

Government Administration

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.1

9.4

#12

Xurrent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

65%

Consulting

13%

Insurance

13%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.1

9.3

#13

Genuity

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Information Technology and Services

27%

Insurance

20%

Hospital & Health Care

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 9.1

9.3

#14

ALVAO Asset Management

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

25%

Outsourcing/Offshoring

25%

Automotive

25%

Retail

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.2

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.1

9.4

#15

N-able N-central

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer & Network Security

27%

Computer Networking

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.2

8.4

Ease of Admin

Average: 9.1

8.4

#16

EV Reach

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Financial Services

22%

Education Management

20%

Hospital & Health Care

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.1

9.0

#17

Kaseya VSA

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

71%

Computer & Network Security

17%

Financial Services

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 9.1

8.7

#18

ServiceNow IT Operations Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Hospital & Health Care

19%

Financial Services

19%

Insurance

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.0

7.9

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 9.1

8.8

#19

ALVAO Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Higher Education

33%

Civil Engineering

33%

Defense & Space

17%

Automotive

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.5

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.1

9.1

#20

SolarWinds Observability

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer Software

14%

Hospital & Health Care

14%

Telecommunications

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.2

8.4

Ease of Admin

Average: 9.1

8.8