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The Top 16 Easiest To Use Digital Customer Service Platforms

See the top Digital Customer Service Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.5

Meets Requirements

Average: 8.9

9.3

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 8.9

9.0

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Glia

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 8.9

10.0

Meets Requirements

Average: 8.9

9.6

Customer Segment Breakdown

Small Business

18%

Mid Market

75%

Enterprise

Kapture CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

30%

Mid Market

55%

Enterprise

15%

HubSpot Service Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 8.9

8.4

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

Crisp

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 8.9

9.3

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

Fin by Intercom

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 8.9

9.3

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

Sprinklr Service

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 8.9

8.2

Meets Requirements

Average: 8.9

8.5

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

Zoho Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#10

Salesforce Service Cloud

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 8.9

8.6

Meets Requirements

Average: 8.9

8.7

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#11

Zendesk Support Suite

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 8.9

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#12

Appy Pie

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 8.9

8.9

Customer Segment Breakdown

Small Business

87%

Mid Market

10%

Enterprise

#13

JustCall

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 8.9

8.4

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#14

DevRev

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 8.9

8.7

Customer Segment Breakdown

Small Business

39%

Mid Market

51%

Enterprise

10%

#15

Yoizen Omnichannel CX Platform

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 8.9

8.7

Customer Segment Breakdown

Small Business

14%

Mid Market

29%

Enterprise

57%

#16

Front

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

6.7

Ease of Use

Average: 8.9

8.3

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise