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The Top 20 CRM Software

Check out this list of the top CRM Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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CRMOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Marketing and Advertising

35%

Financial Services

23%

Computer & Network Security

21%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.0

0.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.9

0.0

HubSpot Sales Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

28%

Marketing and Advertising

24%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.0

8.8

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.9

8.6

Salesforce Sales Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

37%

Information Technology and Services

31%

Financial Services

18%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

8.9

Ease of Setup

Average: 9.3

8.4

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.9

8.5

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

39%

Computer Software

23%

Real Estate

21%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.9

9.2

Pipedrive

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Marketing and Advertising

29%

Information Technology and Services

29%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.0

8.9

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 8.9

8.9

ActiveCampaign

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Health, Wellness and Fitness

24%

Professional Training & Coaching

21%

Computer Software

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.1

Meets Requirements

Average: 9.3

8.5

Ease of Doing Business With

Average: 9.0

8.5

Ease of Setup

Average: 9.3

8.0

Quality of Support

Average: 9.4

8.2

Ease of Admin

Average: 8.9

8.3

Capsule CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

31%

Information Technology and Services

27%

Marketing and Advertising

27%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.9

9.6

Instantly

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

66%

Computer Software

14%

Information Technology and Services

10%

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.9

9.6

EngageBay All-in-One Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Staffing and Recruiting

25%

Marketing and Advertising

20%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 8.9

9.3

#10

Zoho CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Marketing and Advertising

26%

Computer Software

26%

Real Estate

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.0

8.7

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.4

8.3

Ease of Admin

Average: 8.9

8.6

#11

Less Annoying CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

31%

Financial Services

30%

Marketing and Advertising

20%

Professional Training & Coaching

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.0

9.8

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.7

#12

Kylas Sales CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

37%

Financial Services

26%

Information Technology and Services

19%

Health, Wellness and Fitness

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.9

9.5

#13

HappSales

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Biotechnology

31%

Business Supplies and Equipment

15%

Accounting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

10.0

#14

Goals.com

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

36%

Consumer Services

36%

Leisure, Travel & Tourism

14%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.6

#15

LocaliQ

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Medical Practice

29%

Construction

29%

Hospital & Health Care

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.9

#16

Ohanafy

Overall Satisfaction Score

Top Industries of Reviewers:

Food & Beverages

85%

Hospitality

Restaurants

Food Production

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.9

9.7

#17

VobeSoft

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

25%

Legal Services

25%

Information Technology and Services

25%

Research

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.9

#18

Solid Performers CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

35%

Electrical/Electronic Manufacturing

26%

Marketing and Advertising

22%

Leisure, Travel & Tourism

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.9

10.0

#19

Nutshell

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

31%

Computer Software

30%

Information Technology and Services

20%

Construction

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.6

Ease of Doing Business With

Average: 9.0

9.1

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.9

9.1

#20

C2CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

35%

Hospital & Health Care

29%

Accounting

18%

Automotive

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.3