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The Top 20 Easiest To Use Conversation Intelligence Software

See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Balto

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

24%

Mid Market

50%

Enterprise

27%

Zipteams

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

14%

Mid Market

64%

Enterprise

22%

Fathom

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

80%

Mid Market

18%

Enterprise

Convin.ai

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

Mid Market

31%

Enterprise

63%

Spiky

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

67%

Mid Market

31%

Enterprise

Substrata

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

54%

Mid Market

30%

Enterprise

16%

tl;dv

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

75%

Mid Market

23%

Enterprise

Gong

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

69%

Enterprise

17%

Fireflies.ai

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

80%

Mid Market

17%

Enterprise

#10

Mindtickle

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

Mid Market

27%

Enterprise

63%

#11

Avoma

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

#12

Salesken

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

37%

#13

Sybill.ai

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

66%

Mid Market

33%

Enterprise

#14

Jiminny

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

32%

Mid Market

62%

Enterprise

#15

Chorus by ZoomInfo

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

64%

Enterprise

25%

#16

Apollo.io

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

#17

MeetGeek

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise

#18

JustCall

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#19

MeetRecord

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

40%

Mid Market

60%

#20

Claap

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise