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ConnectWise Automate
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ConnectWise Automate Reviews & Product Details

Editadmin
AC
CEO
Small-Business (50 or fewer emp.)
"Good enough for now"
What do you like best about ConnectWise Automate?

Provides us the ability to script a significant majority of the necessary tasks to onboard a customer's computer. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The User Interface is from the early 2000's Review collected by and hosted on G2.com.

ConnectWise Automate

ConnectWise Automate Product Details

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ConnectWise Automate Media

ConnectWise Automate Demo - Discovery
Know your environment
ConnectWise Automate Demo - Management
React fast
ConnectWise Automate Demo - Monitor
Find problems
ConnectWise Automate Demo - Automation
Let the problem fix itself
ConnectWise Automate Demo - Patching
Protect your assets
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130 ConnectWise Automate Reviews

4.1 out of 5
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130 ConnectWise Automate Reviews
4.1 out of 5
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130 ConnectWise Automate Reviews
4.1 out of 5
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ConnectWise Automate Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
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CT
Network and Compliance Services
Mid-Market (51-1000 emp.)
"Sometimes it can overwhelm you"
What do you like best about ConnectWise Automate?

I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.

Harry Q.
HQ
Junior IT Support Technician
Small-Business (50 or fewer emp.)
"Very Helpful"
What do you like best about ConnectWise Automate?

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.

Anjuman C.
AC
IT Technician
Information Technology and Services
Small-Business (50 or fewer emp.)
"Ticketing system made easy"
What do you like best about ConnectWise Automate?

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.

ME
Network Engineer
Mid-Market (51-1000 emp.)
"Automate is the goto for any MSP looking for a powerful workstation management solution"
What do you like best about ConnectWise Automate?

the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.

ST
Solutions Architect
Small-Business (50 or fewer emp.)
"Great product, but became stagnant"
What do you like best about ConnectWise Automate?

The creenconnect intergration was amazing and the patching, while a little clunky worked great Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

My biggest issue the the difficulty in scripting and the lack of updates from Coonectwise. It felt like a dying software. Review collected by and hosted on G2.com.

Tyson W.
TW
Mid-Market (51-1000 emp.)
"Great RMM for both Internal IT and MSP"
What do you like best about ConnectWise Automate?

Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate. Review collected by and hosted on G2.com.

BK
Manager of Systems Engineering
Small-Business (50 or fewer emp.)
"Automation for MSP Success"
What do you like best about ConnectWise Automate?

Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

There is always the question looming if CW is going to do away with Automate and force everyone over to the more expensive CW RMM (Continuum NOC) version of their remote management platform. Automate has a steep learning curve beyond the surface-level inputs. You must know how to utilize various windows script languages and coding languages to really leverage all its features. If you don't know how there are companies that sell block time to setup things for you, at a cost $$. Review collected by and hosted on G2.com.

CB
IT Services Manager
Small-Business (50 or fewer emp.)
"Best RMM tool out there"
What do you like best about ConnectWise Automate?

Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

New feature development is slow woudl like to see more in this area. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Small-Business (50 or fewer emp.)
"ConnectWise"
What do you like best about ConnectWise Automate?

It's truly automate system for IT mamagement Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

So far i don't have any complaints about this product Review collected by and hosted on G2.com.

William M.
WM
Helpdesk Manager
Small-Business (50 or fewer emp.)
"Automate Automates"
What do you like best about ConnectWise Automate?

It does what it says. Its an RMM tool that not only gives a solid overview of network health and executive summaries but lets you drill deep into each device to solve problems and plan for the future. The scripting and search functionality allow you to manage systems without needing to waste time logging in and doing everything by hand. It does what it says on the box. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The learning curve is a bit steep and there's some functionality on the client version that isn't available on the web version, so I end up having both versions up at a time to do everything I need to do. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

18 months

Average Discount

10%

Perceived Cost

$$$$$
View More Pricing Information
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ConnectWise Automate Features
Device Management
ITIL Policy Compliance
Asset Management
Remote Monitoring
Asset Tracking
Application Deployment
Workflow Management
Remote Access
Service Management
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Remote Monitoring & Management (RMM)
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Pros and Cons Details
ConnectWise Automate