MSP Software

While Sophos Firewall is generally reliable, the areas that could be improved include:

The reporting tools, which can be limited in customization and depth.

The initial setup can be somewhat complex for users unfamiliar with firewall configurations.

Occasionally, some advanced features take time to fully understand and optimize. Review collected by and hosted on G2.com.

Sophos Firewall helps us tackle the big headaches around keeping our network safe—blocking malware, managing what users can access online, and stopping any unwanted intrusions. What really stands out is how it links up our endpoints and firewall, so threats get spotted and handled quicker. This means fewer security worries, less downtime, and my team can keep an eye on everything from one place without juggling multiple tools. Review collected by and hosted on G2.com.

Reporting could be stronger, especially end-user-facing reports that convey the value of what we are providing to our customers. Occasionally we get some hit or miss with the patch management but I'd say it's 95% effective in getting patching done correctly. I'd like to see a little more partnership on the marketing side (i.e. MDF funds, or marketing consultation help to grow both our businesses). Overall, though, our experience has been great. Review collected by and hosted on G2.com.

GIves us a tool to manage our customers endpoints and provide patch management, remote monitoring and remote support at a reasonable price. We also utilize their NinjaBackups services and the Teamviewer, Splashtop and Webroot integrations. Review collected by and hosted on G2.com.

although its a great product but its veru costly. Review collected by and hosted on G2.com.

the appid that helped me control over traffic—regardless of port, protocol, or encryption. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

Althought it is relatively easy to use, it requires a certain level of knowledge to be able to take full advantage of it. Review collected by and hosted on G2.com.

Thanks to Pandora FMS we have better monitoring and management of networks, including routers, switches, links and servers. We also improve the performance of our servers thanks to the monitoring of all network elements. Review collected by and hosted on G2.com.

the grouping filter need to be improved

but nothing that can stop it to use it Review collected by and hosted on G2.com.

It make life easier

all of IT devices in one place

no more 100 different tools to be used

even RDP to each machine is SIMPLE

Domotz Customer Suppport is very efficient and proactive Review collected by and hosted on G2.com.

There is no NGF and SDWAN does not have Spanish support from Netgate. Review collected by and hosted on G2.com.

Practicality to develop, almost all solutions in one box. Review collected by and hosted on G2.com.

I have no complaints about this product, the only detail is that when you open it from a mobile device, the web interface does not adapt to the size, it is very difficult to manipulate it remotely Review collected by and hosted on G2.com.

It allows ME to discover all the computers that are connected, the health status of each network segment, available hosts, even if you have dhcp configured, this tool allows you to set an ip with the mac of a computer, this is very useful in this type of environments Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

There are no cons in my overall outlook and experience with Pulseway. Review collected by and hosted on G2.com.

The problems Pulseway solves the complicated solutions other providers offer, with Pulseway is a easy all-in-one online platform to resolve all my clients endpoints in my daily managing services. It benefits my company in resolving the issues quick with ease and when I have questions or require additional help Pulseway (my direct Pulseway Account Manager - Sean) is always there to help me out. Review collected by and hosted on G2.com.

Being in an environment that has mobile users bringing their own devices and using public wifi the pay per device model is difficult to stomach. Over 150 of our licenses are just user's cell phones. Review collected by and hosted on G2.com.

Tunneling, traffic shaping, and more. It is like an eye in the sky. The dashboard on our parter portal allows us to see all of our appliances at once and manage from afar. Review collected by and hosted on G2.com.

For the moment, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems, when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

The Check Point management can be intimidating for newcomers, this is due to the fact that there are a lot of options for customisation. It can take some time to fully grasp the full potential of the SmartConsole. Review collected by and hosted on G2.com.

Integrated Threat Prevention Blades (IPS, Anti-bot, Anti-Virus. Threat Emulation, Threat Extraction), Check Point NGFWs offer a very strong and real-time protection against Zero-day attacks, malware and APTs. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Setting up and configuration of Checkpoint CloudGuard security can be complex particularly if you have limited cloud security expertise. Review collected by and hosted on G2.com.

Checkpoint CloudGuard Network Security solves the problem of securing cloud infrastructure by providing advanced threat prevention and traffic inspection across hybrid cloud environments. It benefits us by ensuring that cloud workloads are protected from cyberattacks maintaining compliance and simplifying security management with automated policy enforcement and centralized visibility. Review collected by and hosted on G2.com.

it will slowdown when other persons network signal is weak, for free users its not available commercially, business plans are more expensive has security risk problem if you share your id and password,it requires setup for unattended access Review collected by and hosted on G2.com.

no need of reaching employee if system has issues can fix it remotely without travelling, even if your employer or manager is in other country it is not a problem as we can access it remotely, screensharing helps in real time training, file transfer has been made end to end encrypted, can access through mobile devices remotely Review collected by and hosted on G2.com.

The thing that I dislike the most It's the Firmware Stability , in terms that , versions may contain some bugs that would make you to rollback to a previous version and Couse mayor setback on the task, new firmware releases sometimes introduce unexpected bugs, especially in major updates (like 7.2 or 7.4).

I often wait several months after a release before upgrading. Review collected by and hosted on G2.com.

FortiGate NGFW is helping me solve several critical problems in my network infrastructure, especially in the areas of routing, secure remote access, and user traffic visibility.

One of the biggest advantages for me is how easy and intuitive it is to configure IPsec VPNs. Whether it's for site-to-site connections or remote users, FortiGate provides a clear interface and strong encryption options that make the process both secure and user-friendly. I can quickly set up VPNs with just a few steps and be confident in the stability and protection of the tunnels.

Additionally, FortiGate's routing capabilities are robust, allowing me to manage complex network topologies efficiently. The GUI and CLI give me full control over static routes, policy-based routing, and dynamic protocols, making it ideal for both small and large deployments. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

It provides a comprehensive set of features, organizations with highly specialized or unique requirements may find certain customization limitations. It's crucial to assess whether the service meets specific customization needs. Depending on the level of traffic and specific configurations, the costs associated with Azure Firewall usage can accumulate. Cost is depends on how many services accessed. Review collected by and hosted on G2.com.

Azure Firewall addresses key challenges in cloud network security, benefiting me by providing centralized security management, controlling outbound traffic, filtering based on applications and threat intelligence, ensuring high availability, and seamlessly integrating with Azure services. This results in improved security, compliance, and operational efficiency for organizations leveraging Azure. Review collected by and hosted on G2.com.

The UI can feel overwhelming at first, and the mobile app lacks full parity with the desktop experience. Report customization could be more flexible, and alert tuning needs some manual effort to reduce noise. Review collected by and hosted on G2.com.

Site24x7 gives us unified visibility across servers, networks, and cloud services, helping us detect issues faster, reduce downtime, and meet SLAs. It replaced multiple tools and made our operations more proactive and efficient. Review collected by and hosted on G2.com.