Zenloop is a Berlin-based customer experience management platform that enables companies to collect, analyze, and act on customer feedback effectively. It integrates seamlessly into existing workflows to provide actionable insights through customer surveys, primarily utilizing the Net Promoter Score (NPS) system. By capturing feedback across various touchpoints, Zenloop helps businesses identify opportunities to improve customer satisfaction and loyalty. The platform offers features such as automated feedback collection, sentiment analysis, and personalized outreach to enhance the overall customer experience.