I appreciate the support/help whenever there is an issue. The team is very specialized in helping our team with custom solutions/walk arounds. We've successfully implemented our subsidiary billing with ease.
The transaction report dovetails nicely with reporting out of salesforce, and I assume many other CRMs. We use the transaction level data to contextualize changes in ARR, track billing, and follow the timing of deals. We interact with Maxio daily, and runs reports like this monthly.