Zingtree Features
What are the features of Zingtree?
Administration
- Database Management
- Data Workflows
- Issue Management
- User, Role, and Access Management
- Performance and Reliability
Compliance
- Compliance
Data Security
- Access Management
Knowledge Dissemination
- Page Analytics
- Knowledge Sharing
Knowledge Management
- Knowledge Base
- Publishing Workflows
- Analytics
Customer Support
- Intelligent Search
- Suggestions
- Decision Trees
Zingtree Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | As reported in 15 Zingtree reviews. Provides a repository of information that can be used by those seeking support. | 89% (Based on 15 reviews) | |
Searchable Articles | As reported in 14 Zingtree reviews. Makes articles in the knowledge base searchable on the web. | 82% (Based on 14 reviews) | |
Mobile Optimization | As reported in 11 Zingtree reviews. Optimizes the customer self-service experience on mobile devices | 74% (Based on 11 reviews) | |
Personalization | Based on 12 Zingtree reviews. Gives the user targeted, personalized results based on their activity or preferences | 88% (Based on 12 reviews) |
Self-Service Platform
Branding | As reported in 13 Zingtree reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | 88% (Based on 13 reviews) | |
Automation | Automates some or all operation related tasks 13 reviewers of Zingtree have provided feedback on this feature. | 83% (Based on 13 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 12 reviewers of Zingtree have provided feedback on this feature. | 74% (Based on 12 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 14 Zingtree reviews. | 82% (Based on 14 reviews) |
Administration
Database Management | As reported in 24 Zingtree reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 92% (Based on 24 reviews) | |
Data Workflows | Based on 24 Zingtree reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs | 93% (Based on 24 reviews) | |
Issue Management | Based on 24 Zingtree reviews. Provide workflows to create and escalate issues related to risks and requests | 83% (Based on 24 reviews) | |
Integrations | Based on 22 Zingtree reviews. Integrates with live chat, chatbots, help desk, or other customer service software | 86% (Based on 22 reviews) | |
User, Role, and Access Management | As reported in 25 Zingtree reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 89% (Based on 25 reviews) | |
Performance and Reliability | As reported in 26 Zingtree reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 90% (Based on 26 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 23 reviewers of Zingtree have provided feedback on this feature. | 91% (Based on 23 reviews) | |
Data Governance | Ensures user access management, data lineage, and data encryption This feature was mentioned in 23 Zingtree reviews. | 89% (Based on 23 reviews) | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 24 Zingtree reviews. | 91% (Based on 24 reviews) |
Data Security
Risk Data Attributes | Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 21 Zingtree reviews. | 90% (Based on 21 reviews) | |
Data Transport | As reported in 22 Zingtree reviews. Protects data with some form of encryption as it leaves your secure or local network. | 91% (Based on 22 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. 24 reviewers of Zingtree have provided feedback on this feature. | 90% (Based on 24 reviews) | |
Multi-Factor Authentication | Based on 21 Zingtree reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | 85% (Based on 21 reviews) |
Guide Options
Rich Text Editor | Allows users to create guides using a rich text editor. 21 reviewers of Zingtree have provided feedback on this feature. | 85% (Based on 21 reviews) | |
Drag and Drop Editor | Allows users to create guides with a drag and drop interface. This feature was mentioned in 21 Zingtree reviews. | 82% (Based on 21 reviews) | |
Page Templates | Provides pre-built templates for guide and allows users to create templates. 19 reviewers of Zingtree have provided feedback on this feature. | 84% (Based on 19 reviews) | |
Video Tutorials | As reported in 21 Zingtree reviews. Allows users to created video-based work instructions. | 76% (Based on 21 reviews) | |
Document Upload | Allows users to upload documents of user guides or documentation to be included in user guides. This feature was mentioned in 21 Zingtree reviews. | 86% (Based on 21 reviews) |
Guide Tools
Prerequisites | As reported in 19 Zingtree reviews. Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions. | 81% (Based on 19 reviews) | |
Workflows | As reported in 23 Zingtree reviews. Attaches user guides to pre-defined workflows. | 91% (Based on 23 reviews) | |
Training Modules | Allows users to create cohesive training modules using work instructions. This feature was mentioned in 23 Zingtree reviews. | 79% (Based on 23 reviews) | |
Analytics | Gathers data on manual usage and user data. This feature was mentioned in 23 Zingtree reviews. | 80% (Based on 23 reviews) |
Access Options
Multi-Language Support | Based on 22 Zingtree reviews. Supports multiple languages. | 72% (Based on 22 reviews) | |
Mobile Device Support | Guides can be accessed on mobile devices like tablets and mobile phones. 21 reviewers of Zingtree have provided feedback on this feature. | 68% (Based on 21 reviews) | |
Single Sign-On (SSO) | Allows users to sign into the software using a single sign-on (SSO) application. This feature was mentioned in 21 Zingtree reviews. | 87% (Based on 21 reviews) |
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions This feature was mentioned in 12 Zingtree reviews. | 89% (Based on 12 reviews) | |
Reports | As reported in 11 Zingtree reviews. Generates quality and performance reports | 76% (Based on 11 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions This feature was mentioned in 12 Zingtree reviews. | 83% (Based on 12 reviews) | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 12 Zingtree reviews. | 82% (Based on 12 reviews) | |
Training | Tools for educating and training agents This feature was mentioned in 13 Zingtree reviews. | 90% (Based on 13 reviews) |
Performance
Integrations | As reported in 12 Zingtree reviews. Integrates with other customer service or CRM software | 88% (Based on 12 reviews) | |
Compliance | As reported in 12 Zingtree reviews. Helps ensure customer privacy and data protection | 93% (Based on 12 reviews) |
Knowledge Pages
Templates | As reported in 23 Zingtree reviews. Provides pre-made templates for wiki pages and knowledge articles. | 78% (Based on 23 reviews) | |
In-Content Feedback | As reported in 21 Zingtree reviews. Allows users to leave feedback within a wiki page or knowledge article. | 85% (Based on 21 reviews) | |
Comments | Allows users to comment on wiki pages or knowledge articles. 21 reviewers of Zingtree have provided feedback on this feature. | 89% (Based on 21 reviews) | |
Versioning and Version History | As reported in 22 Zingtree reviews. Allows users to see version history and return to previous versions of wiki pages. | 87% (Based on 22 reviews) | |
Decision Trees | As reported in 23 Zingtree reviews. Displays knowledge articles to be arranged in a decision tree. | 90% (Based on 23 reviews) | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio This feature was mentioned in 23 Zingtree reviews. | 88% (Based on 23 reviews) |
Knowledge Dissemination
Page Analytics | Provides data on wiki page and knowledge article use. 24 reviewers of Zingtree have provided feedback on this feature. | 83% (Based on 24 reviews) | |
Permissions | Allows administrators to provide permissions and gate pieces of content based on role. 23 reviewers of Zingtree have provided feedback on this feature. | 86% (Based on 23 reviews) | |
Knowledge Sharing | Based on 25 Zingtree reviews. Offers additional tools that facilitate knowledge sharing and collaboration. | 90% (Based on 25 reviews) | |
Advanced Search | As reported in 23 Zingtree reviews. Offers AI-based search capabilities | 83% (Based on 23 reviews) | |
Browser Extension | Allows users to capture knowledge from the web This feature was mentioned in 21 Zingtree reviews. | 82% (Based on 21 reviews) | |
Organization | Based on 22 Zingtree reviews. Allows knowledge pages to be organized into sections and subsections as needed | 89% (Based on 22 reviews) | |
Other Integrations | Integrated with other tools to faciliate the sharing of information This feature was mentioned in 19 Zingtree reviews. | 87% (Based on 19 reviews) | |
Knowledge Integrations | Based on 19 Zingtree reviews. Integrates with other knowledge repositories in the business | 88% (Based on 19 reviews) |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles 26 reviewers of Zingtree have provided feedback on this feature. | 91% (Based on 26 reviews) | |
Publishing Workflows | Based on 24 Zingtree reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 92% (Based on 24 reviews) | |
Analytics | Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 26 Zingtree reviews. | 82% (Based on 26 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 25 reviewers of Zingtree have provided feedback on this feature. | 83% (Based on 25 reviews) | |
Suggestions | Based on 24 Zingtree reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles | 87% (Based on 24 reviews) | |
Decision Trees | Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 27 Zingtree reviews. | 94% (Based on 27 reviews) |
Platform
Omnichannel | As reported in 21 Zingtree reviews. Allows inflow of requests through various digital channels such as email, social media, etc. | 83% (Based on 21 reviews) | |
Mobile Access | As reported in 20 Zingtree reviews. Allows users to access the software using mobile devices. | 69% (Based on 20 reviews) | |
Call Back | Allows users to request a call back. This feature was mentioned in 20 Zingtree reviews. | 75% (Based on 20 reviews) |
Workforce Management
Performance Evaluation | Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 20 Zingtree reviews. | 85% (Based on 20 reviews) |
Administrative
Reporting & Dashboards | As reported in 21 Zingtree reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 75% (Based on 21 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Summarization | As reported in 18 Zingtree reviews. Condenses long documents or text into a brief summary. | 86% (Based on 18 reviews) | |
AI Text Generation | Based on 10 Zingtree reviews. Allows users to generate text based on a text prompt. | 77% (Based on 10 reviews) | |
AI Text Summarization | As reported in 10 Zingtree reviews. Condenses long documents or text into a brief summary. | 78% (Based on 10 reviews) |
Automation
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data |
Autonomy
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
Customer Query Resolution - AI Customer Support Agents
Automated Ticket Resolution | Allows the AI agent to autonomously resolve customer queries without human intervention. | Not enough data | |
Contextual Response Generation | Enables the AI agent to provide accurate answers based on the context of customer inquiries. | Not enough data | |
Sentiment Analysis | Allows the AI agent to analyze customer sentiment and adjust responses accordingly. | Not enough data | |
Knowledge Base Utilization | Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. | Not enough data | |
Multilingual Support | Provides users the ability to interact with the AI agent in multiple languages for global support. | Not enough data |
Customer Interaction Automation - AI Customer Support Agents
Proactive Customer Outreach | Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. | Not enough data | |
Feedback Collection | Provides users the ability to automate gathering and analyzing customer feedback after interactions. | Not enough data | |
Escalation Handling | Allows the AI agent to identify when issues require human intervention and escalate them appropriately. | Not enough data | |
Workflow Optimization | Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. | Not enough data |
Agentic AI - Knowledge Base
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Customer Self-Service
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Call Center Infrastructure (CCI)
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
