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Top 10 Zingtree Alternatives & Competitors

(81)4.5 out of 5

If you are considering Zingtree, you may also want to investigate similar alternatives or competitors to find the best solution. Customer Self-Service Software is a widely used technology, and many people are seeking popular, productive software solutions with artificial intelligence, personalization, and ai text summarization. Other important factors to consider when researching alternatives to Zingtree include customer service and user experience. The best overall Zingtree alternative is Freshdesk. Other similar apps like Zingtree are Salesforce Service Cloud, Talkdesk, WalkMe, and Zendesk Support Suite. Zingtree alternatives can be found in Customer Self-Service Software but may also be in Help Desk Software or AI Customer Support Agents Software.

Best Paid & Free Alternatives to Zingtree

Freshdesk
Salesforce Service Cloud
Talkdesk
WalkMe
Zendesk Support Suite
Sprinklr Service
JustCall
Guru

Top 10 Alternatives to Zingtree Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zingtree stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Telecommunications, and Insurance, and find the best product for your business.

Freshdesk

By Freshworks

(3,552)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Freshdesk is:

Slower to reach roi

Easier to admin

More usable

See all Freshdesk reviews

Salesforce Service Cloud

By Salesforce

(5,632)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Salesforce Service Cloud is:

Slower to reach roi

See all Salesforce Service Cloud reviews

Talkdesk

By Talkdesk

(2,429)4.4 out of 5

Optimized for quick response

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Zingtree:

Get a quote

Reviewers say compared to Zingtree, Talkdesk is:

Slower to reach roi

Easier to admin

More usable

See all Talkdesk reviews

WalkMe

By SAP

(496)4.5 out of 5

Optimized for quick response

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

Categories in common with Zingtree:

Customer Self-Service

Reviewers say compared to Zingtree, WalkMe is:

Slower to reach roi

See all WalkMe reviews

Zendesk Support Suite

By Zendesk

(6,223)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Sprinklr Service

By Sprinklr

(662)4.3 out of 5

Optimized for quick response

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Zingtree:

See all Sprinklr Service reviews

JustCall

By Saas Labs

(2,206)4.3 out of 5

Optimized for quick response

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Zingtree:

Reviewers say compared to Zingtree, JustCall is:

Easier to admin

More usable

Easier to set up

See all JustCall reviews

Guru

By Guru

(2,160)4.7 out of 5

Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Guru is:

Slower to reach roi

Easier to admin

Easier to set up

See all Guru reviews

NiCE CXone Mpower

By NiCE

(1,718)4.3 out of 5

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, NiCE CXone Mpower is:

Slower to reach roi

More usable

See all NiCE CXone Mpower reviews

#10

Dixa

By Dixa

(390)4.2 out of 5

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Categories in common with Zingtree: