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4.8 out of 5
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Yoizen Omnichannel CX Platform
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Yoizen Omnichannel CX Platform Features
What are the features of Yoizen Omnichannel CX Platform?
Platform
- Customization
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
Internal Use
- Customization
Responses
- Customization
- Control
- Route To Human
- Menu bars
Generative AI
- AI Text Generation
- AI Text Summarization
- AI Text Summarization
Yoizen Omnichannel CX Platform Categories on G2
Filter for Features
Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | As reported in 13 Yoizen Omnichannel CX Platform reviews. Allows users to customize chat colors, text, logos, and branding. | 85% (Based on 13 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data | |
Integration | Integrates with other customer service software to improve support and enhance functionality | Not enough data | |
Reporting | Provides analytics tools that reveal important business metrics and track progress | Not enough data | |
Dashboards | Displays important metrics relating to performance | Not enough data | |
Live chat | Provide tools for live chat on one's website. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 77% (Based on 14 reviews) | |
Integrations | Based on 14 Yoizen Omnichannel CX Platform reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 82% (Based on 14 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 14 Yoizen Omnichannel CX Platform reviews. | 81% (Based on 14 reviews) | |
Analytics | Based on 14 Yoizen Omnichannel CX Platform reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 68% (Based on 14 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 14 Yoizen Omnichannel CX Platform reviews. | 61% (Based on 14 reviews) | |
Role-based access | As reported in 14 Yoizen Omnichannel CX Platform reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 81% (Based on 14 reviews) | |
Collection of information | As reported in 14 Yoizen Omnichannel CX Platform reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 77% (Based on 14 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket | Not enough data | |
Ticket Response User Experience | User Experience of responding and receiving a response | Not enough data | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions | Not enough data | |
Automated Response | Respond to common requests with standard reply | Not enough data | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) | Not enough data |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions | Not enough data | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives | Not enough data | |
Customer/Contact Database | Central repository for account and contact information | Not enough data |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | Not enough data | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | Not enough data | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
Self-Service Experience
Knowledge Base | As reported in 12 Yoizen Omnichannel CX Platform reviews. Provides a repository of information that can be used by those seeking support. | 93% (Based on 12 reviews) | |
Searchable Articles | Based on 11 Yoizen Omnichannel CX Platform reviews. Makes articles in the knowledge base searchable on the web. | 91% (Based on 11 reviews) | |
Community Forums | Based on 10 Yoizen Omnichannel CX Platform reviews. Enables users to engage with other users to solve common issues. | 75% (Based on 10 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews. | 67% (Based on 10 reviews) | |
Personalization | As reported in 10 Yoizen Omnichannel CX Platform reviews. Gives the user targeted, personalized results based on their activity or preferences | 87% (Based on 10 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | As reported in 11 Yoizen Omnichannel CX Platform reviews. Automates some or all operation related tasks | 86% (Based on 11 reviews) | |
Artificial Intelligence | As reported in 11 Yoizen Omnichannel CX Platform reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 80% (Based on 11 reviews) | |
Integrations | As reported in 11 Yoizen Omnichannel CX Platform reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 86% (Based on 11 reviews) |
Communication
Pop-up Chat | As reported in 10 Yoizen Omnichannel CX Platform reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 80% (Based on 10 reviews) | |
Notifications | As reported in 11 Yoizen Omnichannel CX Platform reviews. Delivers notifications to both sides of the conversation. | 82% (Based on 11 reviews) | |
Targeted Emails | Based on 11 Yoizen Omnichannel CX Platform reviews. Sends automated emails to further engage clients and potential clients. | 80% (Based on 11 reviews) | |
In-App Messaging | As reported in 11 Yoizen Omnichannel CX Platform reviews. Allows for live chat to be enabled within the app for customer help. | 82% (Based on 11 reviews) | |
Co-Browsing | Based on 10 Yoizen Omnichannel CX Platform reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 68% (Based on 10 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. 13 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 85% (Based on 13 reviews) | |
Conversation Archiving | Based on 12 Yoizen Omnichannel CX Platform reviews. Archives conversations in a separate location for later reference. | 79% (Based on 12 reviews) | |
Lead Development | Enables employees to denote potential customers. 10 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 75% (Based on 10 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. 11 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 77% (Based on 11 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews. | 80% (Based on 11 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 11 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 83% (Based on 11 reviews) |
Responses
Customization | Based on 14 Yoizen Omnichannel CX Platform reviews. Customize your chat workflows with rules and automations. | 85% (Based on 14 reviews) | |
Control | Based on 14 Yoizen Omnichannel CX Platform reviews. Control who the chatbot converses with (and when). | 88% (Based on 14 reviews) | |
Route To Human | As reported in 14 Yoizen Omnichannel CX Platform reviews. Has the ability to connect interlocator with a human agent when the need arises. | 85% (Based on 14 reviews) | |
Menu bars | Based on 14 Yoizen Omnichannel CX Platform reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 80% (Based on 14 reviews) | |
Drip sequences | Based on 13 Yoizen Omnichannel CX Platform reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 79% (Based on 13 reviews) |
Conversational Platform
Personalization | As reported in 10 Yoizen Omnichannel CX Platform reviews. Identifies the customer and personalizes interaction at every touchpoint. | 92% (Based on 10 reviews) | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. | Not enough data | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | Not enough data | |
Proactive Engagement | As reported in 10 Yoizen Omnichannel CX Platform reviews. Provides features for sending outbound messages to engage customers through proactive support. | 85% (Based on 10 reviews) |
Support Automation
Intelligent Routing | Can route contacts to agents the customer has worked with before. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews. | 88% (Based on 11 reviews) | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. | Not enough data | |
Transcripts | Maintains a transcript of conversations from all channels. | Not enough data | |
Self-Serve Support | Enables customers to resolve queries or issues without the assistance of an agent. | Not enough data |
Customer Support
Text | Is able to process inquiries submitted by text data from live chat, email, or SMS | Not enough data | |
Speech | Comprehends human speech and can transcribe it to text for processing | Not enough data | |
Knowledge Base | The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries | Not enough data |
Automation
Ticket Resolution | The platform is able to automatically determine how to resolve help tickets without assistance by human agents | Not enough data | |
Customization | The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence | Not enough data | |
Intelligent Routing | When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to | Not enough data |
Artificial Intelligence
Learning | The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses | Not enough data | |
Language | Multilingual capabilities allow the AI to process inquiries from many languages | Not enough data | |
Conversational AI | The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers | Not enough data |
Generative AI
AI Text Generation | Based on 14 Yoizen Omnichannel CX Platform reviews. Allows users to generate text based on a text prompt. | 79% (Based on 14 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 79% (Based on 14 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Based on 10 Yoizen Omnichannel CX Platform reviews. Allows users to generate text based on a text prompt. | 80% (Based on 10 reviews) | |
AI Text Summarization | Based on 10 Yoizen Omnichannel CX Platform reviews. Condenses long documents or text into a brief summary. | 80% (Based on 10 reviews) | |
AI Text-to-Speech | Based on 10 Yoizen Omnichannel CX Platform reviews. Simulates human-like speech from text inputs. | 55% (Based on 10 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Based on 13 Yoizen Omnichannel CX Platform reviews. Allows users to generate text based on a text prompt. | 79% (Based on 13 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 13 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature. | 79% (Based on 13 reviews) |
Agentic AI - Customer Self-Service
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - Help Desk
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
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