Wave Pros and Cons

Onboarding was simple and fast. Use is reliable and I have already been gathering contact info from others. It integrates will with my contacts and have no issues with accessing the information later. Because of Wave, I am using it more than my paper cards! I have also recommended Wave to a few friends who were looking for a low cost option for digital business cards. Review collected by and hosted on G2.com.

It sometimes takes a while for the recipient to actually see the contact info on their device. Not sure if it is on their end or an issue with Wave servers. Also the Apple Wallet card needs a header as it can be difficult to find - it shows in the list as a white card. Review collected by and hosted on G2.com.

The free version is great for a start up nonprofit. It is easy to navigate for someone without a finance background. Customer support has always been helpful. Review collected by and hosted on G2.com.

I don't have a finance background to having the help articles be a little more clear would be helpful. Review collected by and hosted on G2.com.

I would strongly advise against using Wave for invoicing and client management. After setting up my client in Wave and billing them for $300 with a second $1,400 proposal that was almost immediately accepted, Wave suddenly and without explanation closed my account and refunded my customer.

This was not only a massive inconvenience, but it also caused significant embarrassment for me with my client. What’s worse, their support team was unresponsive and unhelpful. Despite reaching out for an explanation, I was met with a complete lack of accountability or a clear reason for their actions. Review collected by and hosted on G2.com.

I have since switched to FreshBooks, where I’ve received much better service and support. Wave’s mishandling of my account caused major disruptions in my business, and I cannot recommend Wave to anyone. In fact, I would actively warn freelancers and small business owners to avoid them. They simply can’t be trusted to treat their users with respect, and their support department was completely unhelpful. Review collected by and hosted on G2.com.

I like that it is user-friendly, and it has free core features. Review collected by and hosted on G2.com.

It does not have capacity for a large company, it's for small companies. Review collected by and hosted on G2.com.

It has a clean interface and is easy to use for basic bookkeeping. Review collected by and hosted on G2.com.

The billing side of the software has a bug. It didn't even notify me that payments were failing, and so it has cost the company several thousand dollars in lost revenue.

I contacted support last month and have been following up, but their responses are incredibly slow and ineffective, and they have not even indicated that they know how to resolve the problem yet. Review collected by and hosted on G2.com.

Easy to use interface, provides needed features such as invoicing, payment processing, as well as many useful reports. Review collected by and hosted on G2.com.

The amount of or lack thereof intergrations available. Review collected by and hosted on G2.com.

Wave was a core part of my business when it was a startup. We ran all of our invoicing through Wave. It worked as expected most time. Review collected by and hosted on G2.com.

Wave disabled our account without any warning or explanation as to why.

This is extremely problemmatic in any business, so I would never recommend Wave to another small business. Review collected by and hosted on G2.com.

It is so easy to create bills and automatically send them, duplicate past bills, and set automatic reminders. There are other offerings I don't currently take advantage of, but for what I use it for it's brilliant. I moved to Wave from Paypal because Paypal raised their prices without my being aware of it. Wave has reasonable pricing while focussing on a great billing system. I also love how they simplify legal language on the side of the original text when they have a change of terms.

I now use Wave for all of my billing.

Customer support has also been very friendly and helpful. Review collected by and hosted on G2.com.

Sometimes the stats on the dashboard are confusing and more explanations could be helpful. Also, I don't like how discounts are handled: they show up as a 100% price income + partial return or something silly like that. It's really confusing, unnecessary, and messes with my stats. So I don't use the discount feature anymore but simply charge the lower price in my billing without the discount showing as such.

Also, I don't like that the invoice number shows in the reference line when sending, so I always delete that--but I'm happy it's deletable, so thank you Wave! Review collected by and hosted on G2.com.

Their invoicing system is very easy to use and customer friendly.

They also charge a reasonable amount for credit card processing for small companies. Review collected by and hosted on G2.com.

Bank integration for bill payment tracking can get a little confusing. Review collected by and hosted on G2.com.

My income taxes are basically done as we go on any taken day. If you got everything categorized your taxes are always done. Review collected by and hosted on G2.com.

Unless you get an optional paid subscription services that many business don't even need you can not get any support not by email nor by Messenger or on the phone. Review collected by and hosted on G2.com.