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Twilio Flex
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32 Twilio Flex Reviews

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32 Twilio Flex Reviews
4.0 out of 5
32 Twilio Flex Reviews
4.0 out of 5

Twilio Flex Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
CH
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Powerful Call center "
What do you like best about Twilio Flex?

APIs to change features on the UI and realtime monitoring features. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Reporting and WFO and Conversation recording and playback. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Twilio"
What do you like best about Twilio Flex?

Twilio flex. Best product to solve call center problems Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Some ui part of it. But the rest is all good. Everything is awesome! Review collected by and hosted on G2.com.

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Twilio Flex Features
Session Routing
Session Queuing
Concurrent Calling
Session Summary Notes
Administrator Access
Reporting & Dashboards
Twilio Flex