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Take Command Reviews & Product Details

Take Command Overview

What is Take Command?

Take Command is a Dallas-based tech startup on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we are a SaaS that helps employers reimburse employees for individual insurance.

Take Command Details
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Product Description
Take Command is a Dallas-based tech startup on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we are a SaaS that helps employers reimburse employees for individual insurance.

Seller
Description

Take Command is a health benefits management company that specializes in Individual Coverage Health Reimbursement Arrangements (ICHRAs) and Qualified Small Employer Health Reimbursement Arrangements (QSEHRAs). Their platform aims to simplify health benefits for businesses by allowing employers to reimburse employees for individual health insurance premiums and medical expenses. This enables organizations to provide affordable, customizable healthcare solutions without managing a traditional group health plan.

Overview Provided by:
Head of Communications at Take Command

Take Command Media

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10 Take Command Reviews

3.4 out of 5
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10 Take Command Reviews
3.4 out of 5
10 Take Command Reviews
3.4 out of 5

Take Command Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
NV
Director of HR and Finance
Mid-Market (51-1000 emp.)
"Overall I would recommend Take Command"
What do you like best about Take Command?

Take Command is very easy to user friendly for employees. The ability to have auto-pay is one of the biggest reasons we moved to using Take Command. I also love the ability to tier premium reimbursements for the ICHRA based on employees age and location so that the reimbursements amounts are equal among all employees. Implementation process and renewal this year have been easy. I've had some really great customer support interactions and some that have not been very helpful. The renewal process has been smooth for his year but the communication from asking for new classes and uploadng our census was lacking. I had to follow up a few times to make sure we had done everything. A customer success person did finally reach out to set up a call and after that call I felt good about our renewal. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

I would like better reporting with Take Command. There reporting options are minimal and I don't feel like i can always easily get the view I am trying to figure see on what an employee has used, what employees are on auto-pay, etc. I've had some really great customer support interactions and some that have not been very helpful. Review collected by and hosted on G2.com.

Joseph W.
JW
Small-Business (50 or fewer emp.)
"Poor Customer Experience, Platform Bugs, Minimal Communication"
What do you like best about Take Command?

We were referred to TakeCommand by ADP RUN. ADP mentioned them as a partner and I have enjoyed ADP Run and figured they would integrate someday (which they say is the case). So far, their education materials have been helpful and informative, but the platform is lacking significantly. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

Platfrom is not fully functional. There are attachements that I select that don't appear. They say they will review our employees benefits quickly to determine eligibility, and they have not done that. They have declined benefits without explanation. But they have their billing down as they charged me quickly for their services and the incorrect amount. Still waiting on a response there. Review collected by and hosted on G2.com.

Heather H.
HH
General Manager
Small-Business (50 or fewer emp.)
"Very responsive and informed"
What do you like best about Take Command?

Very responsive and informed. Very knowledgeable with all questions and available. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

I live in AK, so meeting times are early and rough. I'd also prefer a Zoom or Google Meet. Review collected by and hosted on G2.com.

Verified User in Biotechnology
AB
Small-Business (50 or fewer emp.)
"Good platform for basic healthcare management, but lacks competitive high-end options."
What do you like best about Take Command?

Its user friendly-platform, which simplifies managing healthcare benefits and reimburse meant process. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

The lack of competitive high-end healthcare options and the difficulty in accessing and comparing plan details upfront, which limits flexibility for employees specific healthcare needs. Review collected by and hosted on G2.com.

TC
CEO
Small-Business (50 or fewer emp.)
"Easy to use and great onboarding experience!"
What do you like best about Take Command?

Our enrollment specialist was a rockstart. Got us onboarding and rolling fairly quickly. The dashboard is easy to navigate and makes administering health benefits easy! Review collected by and hosted on G2.com.

What do you dislike about Take Command?

The reimbursement process was a little confusing at first, but support helped us figure it out. Review collected by and hosted on G2.com.

Verified User in Medical Devices
EM
Small-Business (50 or fewer emp.)
"Flexible and Easy to Use"
What do you like best about Take Command?

TakeCommand gives us the flexibility to offer our employees a competitive healthcare plan. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

Cost. In 2021 it was $30 for our 2 employees, now it's $80 for 2 employees. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Small-Business (50 or fewer emp.)
"Great user experience, customer support team"
What do you like best about Take Command?

The continued education piece of Take Command is the best part. Alongside the ease of onboarding, use of the platform and the customer support, it makes Take Command stand out among the crowd. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

There are no cons at this time related to its service for our business. Review collected by and hosted on G2.com.

Jonathan S.
JS
Senior Partner
Small-Business (50 or fewer emp.)
"Great at first, no support down the road, will not answer emails or phone calls"
What do you like best about Take Command?

They very helpful at first to get you signed up but then, you cannot get in touch with them when you need them. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

They will not answer emails or the phone. i applied for insurance in December 2023. Their site said it was approved but the insurance company has no record of it. Take Command will not answer my calls or emails in spite of repeated attemps. Review collected by and hosted on G2.com.

Jeff G.
JG
CTO | Co-Founder
Small-Business (50 or fewer emp.)
"Poor support, limited features"
What do you like best about Take Command?

It barely works but I was able to download a report Review collected by and hosted on G2.com.

What do you dislike about Take Command?

Their product is confusing and they do not offer any support when you have issues. Many members of my team are not being reinbursed becase they are not able to figure out how to provide the right documents. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Small-Business (50 or fewer emp.)
"Highly Recommend"
What do you like best about Take Command?

The platform's simplicity stands out, making benefits management straightforward. It's user-friendly from onboarding to benefits administration. Our rep Matt has been consistently helpful and responsive. Importantly, we've received no complaints from employees and the flexibility they have to choose the plan that fits their needs best is great. Take Command HRA has streamlined our HR processes, allowing us to prioritize our workforce effectively. I strongly recommend. Review collected by and hosted on G2.com.

What do you dislike about Take Command?

Honestly nothing really comes to mind but for if I have to pick something, there are certain scenarios where employees will connect with the general support for guidance but then be referred to contact the employer over something we actually have limited to no visibility over. That's when we would connect with our rep and he would be amazing at getting the issue sorted, but ideally the general support would be able to get the issue resolved themselves (I have noticed this happening less in the last few months). Review collected by and hosted on G2.com.

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Take Command