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SupportLogic Reviews & Product Details - Page 3

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SupportLogic Overview

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What is SupportLogic?

SupportLogic delivers the world's first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery, employee experience and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks and Rubrik transform their support organizations and evolve from reactive to proactive service delivery. To learn more, visit www.supportlogic.com

SupportLogic Details
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Product Description
SupportLogic is a provider of AI (Artificial Intelligence) technology for Support Teams. Leveraging Natural Language Processing (NLP) and Machine Learning (ML) SupportLogic integrates with your CRM of choice to highlight your most pressing customer cases. Our customers see thousands of complex software cases logged through their support portal and SupportLogic allows them to practice a last-in-first out approach by comprehending what's in the ticket and placing the most critical issues in front of the right engineers. With SupportLogic organizations have been able to reduce their monthly escalations by 20% or more while increasing agent productivity by aligning cases with the right expertise.
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SupportLogic
Description

SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.

Overview Provided by:
Martin Schneider
Chief Evangelist and Head of Solutions Marketing at SupportLogic

SupportLogic Media

SupportLogic Demo - Escalations Dashboard
SupportLogic helps you predict and prevent escalations, and manage currently escalated cases to ensure the best customer experience, all in one simple to use dashboard.
SupportLogic Demo - Sentiment Analysis
Analyze and act on customer sentiment signals - get ahead of churn and improve CSAT.
SupportLogic Demo - Agent Scorecard
Track agent performance over time.
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24 SupportLogic Reviews

4.6 out of 5
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24 SupportLogic Reviews
4.6 out of 5
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24 SupportLogic Reviews
4.6 out of 5
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SupportLogic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Verified User in Computer Software
EC
Mid-Market (51-1000 emp.)
"Elevated Customer Experience"
What do you like best about SupportLogic?

I liked about the ability to see customer sentiments/signals early in the case life cycle and act on those. The dashboard is intuitive and interfaces well with the backend CRM system. Review collected by and hosted on G2.com.

What do you dislike about SupportLogic?

As we have just begun the journey, I don't have anything in particular that I dislike for now. Review collected by and hosted on G2.com.

AR
Senior Manager, Technical Support Engineering
"Proactive Escalation Management"
What do you like best about SupportLogic?

It helps my team to proactively lookout for any potential escalations or negative customer experiences. Review collected by and hosted on G2.com.

What do you dislike about SupportLogic?

I feel the interface could be made even simpler. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Excellent Application"
What do you like best about SupportLogic?

Single interface to view all work load for proactive predictive analysis via machine learning. Review collected by and hosted on G2.com.

What do you dislike about SupportLogic?

i like the continued focus on customer experience and to better the overall user experience. Review collected by and hosted on G2.com.

LG
Tech Support manager.
"Excellent!!"
What do you like best about SupportLogic?

It's a very unique tool that helps on a day-to-day basis to improve service. Amazing!! Review collected by and hosted on G2.com.

What do you dislike about SupportLogic?

Nothing so far. The tool keeps evolving!! Review collected by and hosted on G2.com.

Pricing

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Categories on G2
Experience Management
Proactive Customer Retention
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Pros and Cons Details
SupportLogic