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SupportLogic
24 reviews
- 1 profiles
- 2 categories
Average star rating
4.6
Serving customers since
2016
SupportLogic Reviews
MH
Matthew H.
It's a critical transformative technology to ensure you meet customer needs.
I like the sentiment analysis on customer tickets
Alerting on customer sentiment allows you to act before cases are on fire
MH
Mohammed H.
Digital Infrastructure-Automation & Tools HeadAwesome for Customer First Transformations across the CX lifecycle
Multitude of Integrations and Ready to Use Jump start toolkits
LL
Lydia L.
Easy to use to stay on track with proactive escalation alerts
Insightful and able to help me stay on top ensuring customer tickets don't get escalated.
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.ioHunting for software insights?
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