Pop-up Chat	Based on 13 Shopify Inbox reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.	81% (Based on 13 reviews)
Notifications	Based on 13 Shopify Inbox reviews. Delivers notifications to both sides of the conversation.	87% (Based on 13 reviews)
Targeted Emails	Sends automated emails to further engage clients and potential clients. This feature was mentioned in 13 Shopify Inbox reviews.	74% (Based on 13 reviews)
In-App Messaging	Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 13 Shopify Inbox reviews.	78% (Based on 13 reviews)
Co-Browsing	Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 13 Shopify Inbox reviews.	69% (Based on 13 reviews)

Internal Use

Customization	Based on 13 Shopify Inbox reviews. Allows users to customize chat colors, text, logos, and branding.	79% (Based on 13 reviews)
Conversation Archiving	As reported in 13 Shopify Inbox reviews. Archives conversations in a separate location for later reference.	82% (Based on 13 reviews)
Lead Development	Based on 13 Shopify Inbox reviews. Enables employees to denote potential customers.	72% (Based on 13 reviews)
Knowledge Base	As reported in 13 Shopify Inbox reviews. Establishes a knowledge base for employee reference during conversations.	77% (Based on 13 reviews)
Team Inbox	Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 13 Shopify Inbox reviews.	83% (Based on 13 reviews)
Customer Profiles	Allows for the creation of profiles for contacts and customers. This feature was mentioned in 13 Shopify Inbox reviews.	87% (Based on 13 reviews)

Generative AI

AI Text Generation	Based on 12 Shopify Inbox reviews. Allows users to generate text based on a text prompt.	83% (Based on 12 reviews)
AI Text Summarization	Condenses long documents or text into a brief summary. This feature was mentioned in 12 Shopify Inbox reviews.	79% (Based on 12 reviews)
AI Text-to-Speech	As reported in 12 Shopify Inbox reviews. Simulates human-like speech from text inputs.	61% (Based on 12 reviews)