ServiceNow IT Operations Management Features
What are the features of ServiceNow IT Operations Management?
Analysis
- Threat Detection
Platform
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management
Security
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management
ServiceNow IT Operations Management Categories on G2
Filter for Features
Analysis
Threat Detection | As reported in 20 ServiceNow IT Operations Management reviews. Collects and curates data insight about the performance and health of a company's system. | 79% (Based on 20 reviews) |
Platform
Unified Communications Platform | Based on 19 ServiceNow IT Operations Management reviews. Facilitates communication between users and administrators. | 85% (Based on 19 reviews) | |
Remote Access | As reported in 17 ServiceNow IT Operations Management reviews. Allows end users to remotely access to company's IT database. | 83% (Based on 17 reviews) | |
ITIL Policy Compliance | Helps organizations establish, implement, and adhere to ITIL regulation. This feature was mentioned in 20 ServiceNow IT Operations Management reviews. | 87% (Based on 20 reviews) | |
Asset Tracking | Tracks IT assets and financial data. This feature was mentioned in 20 ServiceNow IT Operations Management reviews. | 88% (Based on 20 reviews) | |
IT Knowledge Management | Integrates all IT service support functions for consistency and accuracy. 20 reviewers of ServiceNow IT Operations Management have provided feedback on this feature. | 83% (Based on 20 reviews) |
Security
Endpoint Protection | Allows the IT team to oversee all possible endpoints in a single source of reference. This feature was mentioned in 17 ServiceNow IT Operations Management reviews. | 83% (Based on 17 reviews) | |
Patch Management | Based on 18 ServiceNow IT Operations Management reviews. Automates the updating of security measures on enterprise devices. | 84% (Based on 18 reviews) | |
Disaster Recovery | As reported in 17 ServiceNow IT Operations Management reviews. Provides cloud backup or disaster recovery solution to protect enterprise data and applications. | 83% (Based on 17 reviews) | |
Service Management | Based on 20 ServiceNow IT Operations Management reviews. Utilizes data to proactively identify and prioritize IT issues. | 87% (Based on 20 reviews) | |
Workflow Management | As reported in 20 ServiceNow IT Operations Management reviews. Creates new or streamlines existing workflows to better handle IT support tickets and service. | 89% (Based on 20 reviews) |
Functionality
Artificial Intelligence | Utilizes artificial intelligence to analyze big data. | Not enough data | |
Machine Learning | Utilizes machine learning to analyze big data. | Not enough data | |
Systems Monitoring | Monitors logs and activities from a wide range of IT systems. | Not enough data | |
Synthetic Monitoring | Monitors and test apps to address issues before they affect end users. | Not enough data | |
Dynamic Transaction Mapping | Provides dynamic end-to-end maps of every single transaction. | Not enough data | |
Load Balancing | Automatically adjusts resources base on application usage. | Not enough data | |
Cloud Observability | Monitors cloud microservices, containers, kubernetes, and other cloud native software. | Not enough data |
Issue Resolution
Root Cause Identification | Directly identifies, or increases identification speed for, root causes for IT system issues. | Not enough data | |
Proactive Identification | Proactively identifies trends on IT systems that could lead to failures or errors. | Not enough data | |
Resolution Guidance | Provides paths, suggestions, or other general assistance towards issue resolution. | Not enough data |
Management
System Integration | Integrates with a variety of IT systems. | Not enough data | |
Alerting | Automatically alerts necessary parties via email, text, or call when issues are identified. | Not enough data | |
Reporting | Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution. | Not enough data |
Monitoring
Performance Baselines | Not enough data | ||
Performance Analysis | Not enough data | ||
Performance Monitoring | Not enough data | ||
AI/ML Assistance | Not enough data | ||
Multi-System Monitoring | Not enough data |
Response
Dashboards and Visualization | Not enough data | ||
Incident Alerting | Not enough data | ||
Root Cause Analysis (RCA) | Not enough data |
Performance
Real User Monitoring (RUM) | Captures and analyzes each transaction by users of a website or application in real time. | Not enough data | |
Second by Second Metrics | Provides high-frequency metrics data. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Agentic AI - Application Performance Monitoring (APM)
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - Enterprise IT Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - AIOps Platforms
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
